Straight Talk |
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Consumer reviews about Straight Talk |
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Pierce 22
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Dec 9, 2011
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Poor customer service
We have 3 Straight Talk phones and have had nothing but trouble. The first couple of weeks the phones worked fine then it went down hill from there. We are unable to receive incoming calls or make calls most of the time with these phones. We have spoke to customer service reps who tell us we live to far from their service area but unless they moved the tower it's still less than a mile from our home. The phone shows full bars but says no service. I have made numerous other calls and have sent emails for assistance, no one can never help. The last rep we spoke with suggested all three phones may need to be replaced but I would have to call back. We have been told to remove the batteries and shut off the phone every time we have this problem.
The phones are down more than they work, we have had to take the batteries out of the phones sometimes 10 or more times a day. But still they have yet to resolve the issue. STRAIGHT TALK IS A BIG WASTE OF MONEY!!! And the employees are complete idiot! Semmes, Alabama
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mark yancey
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Dec 30, 2011
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Discontinued phone service without activating the next
I upgraded my Straight Talk service by purchasing a newer phone. I called Straight Talk to turn on the new phone while still keeping my same number. When i finally got through to customer service, i was told that i needed a new sims card in order to keep my same number. To my surprise customer service told me that it would take four days to receive the new sims card and my service was turned off until that 4th day. I made complaints to a supervisor (after waiting 45 minutes) and he was not helpful. To make a long story short, i have no phone service for four days. Finally, i would not recommend Straight Talk to my worst enemy.
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giu22
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Dec 7, 2012
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just a scam!
This company must be shut down! I purchased my first phone from them last year and it arrived damaged. I claimed for an exchange because I also paid extra for the warranty and more than three months they were sending me another phone and I never received it. Actually they just scammed me out of money! Beware and don't allow them to do the same with you!
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Mary K
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Feb 25, 2013
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Won't give me my refund back
I have paid for the services, and after one week they have turned them off. Calling and arguing did not solve the problem. I had to file a case because they won’t give me my refund.
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Thomas Sp
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Mar 29, 2013
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fraudulent refund policy
I purchased their straight talk phone from wall mart store which seemed to be reliable but I received damaged item. When I send it back and claimed for an exchange they send me another one with the same problem. They refused me in a refund, saying that it is not according to their refund policy. Buyer, beware and better stay away from them!
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Ossy21
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Apr 24, 2013
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poor service, no improvement
I used their services time ago and everything was excellent. But two month ago some problems occurred and they didn't provide high quality services as they did it before but ignored all my complaints and never improved them and started to charge me even more. After such experience I will never recommend this company to anyone!
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