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spice mobiles

India, West Bengal

Consumer reviews about spice mobiles

bikramjitghosal1
Apr 24, 2015

HORRIBLE DISGUSTING MOBILE SERVICE OF SHIV ENTERPRISE AUTHORISED SERVICE CENTER OF SPICE

HORRIBLE SERVICE OF SPICE AUTHORISED SERVICE CENTER SHIV ENTERPRISE
MY FATHER bought a spice m5920 mobile phone from home shop 18 on 13 august 2014 the phones sim card slot as well as memory card slot was not working. the phone was getting hanged , there was charging problem and numerous other problems which started on FEBRUARY 2015 SO he GAVE THE PHONE ON 9 FEBRUARY 2015 TO SHIV ENTERPRISE THE AUTHORISED SERVICE CENTER HAVING ADDRESS ON 25 BAGHAJATIN STATION ROAD, KOLKATA WEST BENGAL-700032 HAVING CONTACT NO-9432237311. THE representative of that service center TOLD MY FATHER AFTER MY FATHER CALLED HIM OH 5TH MARCH 2015 THAT THE PHONE IS REPAIRED. ON 5TH MARCH 2015 WE VISITED THE SERVICE CENTER and found THAT THE PHONE WAS NOT REPAIRED . WE SAW THE PHONE AND THE PROBLEM STILL OCCURRED SO the representative of the service center TOLD THAT IT WILL TAKE A WEEK OR 2 WEEKS TO REPAIR BUT ULTIMATELY IN APRIL 2015 i dont remember the exact date but i remember the month MY FATHER GOT A MESSAGE THAT THE PHONE IS REPAIRED FROM SPICE SO WE WENT TO COLLECT IT AND FOUND THAT THE OUTSIDE VOLUME BUTTON IS NOT WORKING AND THERE WAS THE EARLIER PROBLEM OF CAMERA QUALITY LOW IN VIDEO RECORDING MODE . I DID NOT FACE ANY PROBLEM ON THE OUTSIDE VOLUME BUTTON BEFORE i gave the phone to the service center and also when i saw and checked the phone on 5th march 2015 BUT IT WAS NOT WORKING AT THAT TIME SO THEY TOLD THAT IT WILL BE REPAIRED SO WE VISITED THE SERVICE CENTER ON 23 APRIL 2015 AND WE SAW THAT ITS REPAIRED and also checked it BUT THE SCREEN LIGHT WAS FLUCTUATING SO THE REPRESENTATIVE of the service center TOLD THAT ITS BECAUSE OF LOW BATTERY CHARGE. WHEN I CAME HOME I FOUND THAT THE CONTRAST OF THE SCREEN IS NOT INCREASING OR DECREASING AND IN USER PROFILES IN THE GENERAL MODE IN OTHER ALERT RING key tone tones sound is not coming when i give ringtone 1 or 2 ,touch tone sound is not coming when activated , screen lock tone sound is not coming when activated and WHEN THE PHONE IS SWITCHED OFF OR JUST THE SCREEN IS PUT OFF A LITTLE LIGHT CAN WE VISIBLE IN THE SCREEN . AFTER I GAVE FULL CHARGE STILL ALL THE PROBLEMS ARE OCCURRING WHICH WERE OCCURRING BEFORE CHARGING . ALL THIS PROBLEMS WHICH WERE OCCURRING BEFORE I GOT THE PHONE CHARGED AFTER TAKING THE PHONE FROM THE SERVICE CENTER ON 23 APRIL 2015 DID NOT OCCUR BEFORE WHEN I LAST SAW MY PHONE ON 11 APRIL 2015 AND DID NOT OCCUR BEFORE I GAVE MY PHONE TO THE SERVICE CENTER. THIS SHOWCASES BAD WORKMANSHIP, UTTER DISREGARD and EAGERNESS FOR WORK , POOR AND DISGUSTING SERVICE AND ALSO THE GLOSSY AND GLAMOROUS PRESENTATION WHICH THIS COMPANY GIVES IN THEIR ADS IS NOTHING BUT VAGUE ADS . THIS COMPANY HAS GIVEN NOTHING BUT ONLY MENTAL HARASSMENT . I AM WRITING THIS ON BEHALF OF MY FATHER AS HE DOESN'T HAVE A ACCOUNT IN FACEBOOK AND THE REASON IS TO MAKE PEOPLE AWARE OF SUCH A HORRIBLE COMPANY LIKE SPICE WHO GAVE PAIN TO ME (THE USER OF THE PHONE) AND MY FATHER THE OWNER OF THE PHONE AND ALSO i am writing to THIS SITE AS HE DOESN'T HAVE ACCOUNT AND IS NOT SO GOOD IN USING INTERNET and computer I AM THINKING OF MOVING TO THE CONSUMER FORUM .
MY FATHERSS NAME IS BISWAPRIYA GHOSAL AND SERVICE REQUEST NO OF SPICE 25101006F20044

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