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Source One Financial

United States, Massachusetts

Consumer reviews about Source One Financial

peter waterman
Mar 4, 2012

Impersonating/ Stealing

i agree thay did some crazy stuff with my son when he financed car threw them one time thay said if your son doesnt sign new paperwork or new agreement thru bumper to bumper car sails by end of day he has to return car back to bumper to bumper. well guess what there wasnt any problem with paper work source one was trying to jack up price of car and payments so i went down to speak to bumper to bumper and after words called source one and told them we have oringinal contract and there wont be no signing of another contract and i have a very good lawyer who told me he woiuld love to persue a case against them, well thay backed down when thay realise thay couildnt screw someone over.he wont be financing threw those assholes again

Am3taz
Jan 4, 2019

Disgustingly unprofessional and thieves

I have an auto loan with Source One Financial and they are disgustingly unprofessional. I received a payment schedule in the mail which made absolutely no sense so I called to find out what it was about. Instead of answering my questions I was called by Crystal Marshall an "ignorant bitch" and told "you need to learn how to read" and she hung up on me. I immediately went to my bank with the payment schedule and the representative at the bank printed out my statements and went over it with me which clearly shows my payments were taken by Source One Financial. It also shows that my account has been recently overdrafted by Source One Financial due to multiple double payments taken from my account which I had no knowledge of. I then sent the printout to Crystal Marshall as attachments via email asking for my file to be updated to reflect all the payments made and to send me an updated payment schedule. Not evrn 2 minutes after sending the email Crystal calls me and tells me that she "will not update shit because what I sent is bullshit". I in turn told her that I just left the bank and that's an up to date printout directly from the bank. She still refused to update my file and threatened to have my car repossessed if I don't send her $625.00 immediately. I told her that the bank printout clearly shows the payments have been made and she decided to get loud and threatening. I tried my very best to maintain my compossure and requested to speak with her supervisor. Crystal in turn stated "I am the supervisor stupid bitch" and hung up on me. I am currently in the works of reporting the company as well as Crystal to the BBB and file a lawsuit against them.

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