Sittercity |
| United States |
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Consumer reviews about Sittercity |
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missmeganalexis
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Dec 12, 2011
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scam
I have been using Sittercity for about 3 years without a problem. Today it wouldn't let me log on. (it kept saying my username & password was incorrect) Finally after several attempts it said my account has been terminated. I call them up to find out that it was because I "someone how was in violation with their terms of service" She couldn't tell me what I did. I looked through the terms of service & couldn't figure out what I did wrong. I don't believe I did anything wrong. I spent a lot of time on that site & had a bunch successful jobs from that site as well. I'm very upset. Their customer service is a joke. We deff should do a class action suit! I as well payed money for a background check!
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ALDF
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Jan 23, 2012
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scam
While I wouldn't necessarily accuse Sittercity of running a "scam, " I would be VERY CAUTIOUS when applying for a background check. My background check came back squeaky clean but my membership was terminated due to a discrepancy in my name (legal vs. married). I understand that this might raise a red flag, but so far it has been impossible to sort out.
Sittercity customer service has been extremely ineffective. IF you can FIND the contact information in order to communicate with a CSR, it will take days to get a response. I have yet to be able to contact a SitterCity representative by phone, but have received some short responses by email which, while polite, were completely useless in helping me to resolve the problem. Sittercity refuses to resolve the issue - they will only refer me to Lexis Nexis to resolve the problem. Because there is no problem with the actual background check, Lexis Nexis can't resolve the issue. Lexis Nexis DOES have very good customer service, and is attempting to contact Sittercity to resolve the issue.
I see that I am not alone, and even Lexis reports that they have experienced difficulty dealing with SitterCIty customer service.
I feel that my reputation has been compromised and I've wasted hours of time and energy trying to resolve what should be a very simple issue.
Bottom line - Sittercity is great when things run smoothly. If you do experience a problem, expect to waste a lot of time and energy trying to get said problem resolved. Background check?? Definitely not worth it, avoid it like the plague.
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Queenkbr
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Jan 25, 2012
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scam
I signed up for Sittercity looking for a babysitter and after a few bad experiences with sitters on the site I found a great babysitter through my husband's coworkers. The next month sittercity charged my account after I was sure I had signed up for only one month. At that time I went in and changed the setting to not automatically renew and requested that the account close at the end of the time that was already paid for. This month I was charged again. Not only have they not responded to my email complaint but the phone lines are not working so I have no way of contacting them directly to assure that my money is returned. I don't want to have to cancel my credit card and report it to the BBB but they are leaving me no other options...
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JL Mahoney
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Feb 9, 2012
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scam
I joined sitter city two years ago in hopes of finding a job since I lost mine. I am a college educated woman, and I was hopefull about the site. I hadn't signed on in a few months because I felt as if it wasn't working for me, but I was still looking for employment. They then deleted my account and when I emailed and asked why they simply stated I violated TOS. Which I find strange since I haven't logged on to that site in six months. And that wasn't in the TOS. So when I called the place the woman was rude and curt and told me that the company could delete accounts just because they want to. And also that it's their policy not to tell you what TOS you broke. I found that rude, and unethical. If something is going on I have a right to know and to clear my name.
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