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Side socket

United States

Consumer reviews about Side socket

socket65
Mar 1, 2013

overcharge

Buyer beware! This company is a pure scam, don't order from them! Their TV ads are lies and it is just a waste of money! They never provide services they promise! I subscribed to their services and was overcharged twice more without a reason and after that i would never recommend this company to anyone!

Solute
Mar 22, 2013

false advertisement

I purchased a socket from them for $10 and according to their offer buy one get one free I received two of them. But later I found that my account was overcharged for $20 extra by this company without a reason and any notice. Beware and be careful, don't allow them to fool you!

Christy32
Apr 26, 2013

poor sales service

This company seems to be reliable but they internet services are horrible. I purchased sockets from them and my order was proceeded and card overcharged but by a mistake I never received my order and it took me more than three months to get my money back. I will never recommend this company to anyone!

yankeemike92
May 27, 2013

rip off big time

total price was not shown till I was trapped into buying it and not knowing about a ridiculous processing fee.

milt.fitts
Jun 16, 2013

Scam and lies of purchase price!

Offer Details:
When ordering today you will receive the Side Socket™ for just $10.00 +$7.95 P&H, plus we will include a second Side Socket™ for FREE, just pay the additional $7.95 P&H. Sales tax may apply. LIFETIME MONEY BACK GUARANTEE (minus p&h).
**An additional $10 p&h is added for items sent to Canada, Guam, Puerto Rico, Hawaii, US Virgin Islands and Alaska.

I just ordered SideSockets from this company. Not until final order was made did i noticed $30.00 more was added on my credit card for processing, which is not mentioned on the offer details. I did a copy and paste of the offer details directly off their web page. There was no sales tax added just processing fee.

milt.fitts
Jun 16, 2013

SCAM and lies of purchase price!

Offer Details:
When ordering today you will receive the Side Socket™ for just $10.00 +$7.95 P&H, plus we will include a second Side Socket™ for FREE, just pay the additional $7.95 P&H. Sales tax may apply. LIFETIME MONEY BACK GUARANTEE (minus p&h).
**An additional $10 p&h is added for items sent to Canada, Guam, Puerto Rico, Hawaii, US Virgin Islands and Alaska.

After the sale was made final, I noticed my credit card had a processing fee of $31.80 added to it. you can see that there is no processing fee mentioned. My total charge on my credit card was $ 51.80

jrenick1
Jul 8, 2013

sidesocket.com.....DO NOT FALL FOR THIS

they don't let you know what the end process is until it is to late and they double the order to come to 91.80.
they add a processing fee of 31.80 that you don't know anything about below is the final order info.

ABDB DELUXE SIDE SOCKET - BUY 1 GET 1 SET

2 $30.00.... $60.00

SubTotal $60.00
Processing $31.80
Tax $.00
Order Total

$91.80
DO NOT FALL FOR THIS SCAM

RhondaDT
Jul 9, 2013

side socket

I thought I was ordering a $10 item and when I got to the end of the process the total was more than $60!! There was no opportunity to accept or not accept the order. But wait, it gets worse! Two days later I get a notice from my bank that my card has been charged $98.69!!!!!! I've called these crooks and they say they will refund my money, but we'll see. DO NOT deal with these people

Tombseye
Jul 14, 2013

Go to the FTC re SIDE SOCKET

The SIDESOCKET, though the product may be good, has some of the most deceptive and misleading advertising and practices I have ever seen. The tv offer sounds wonderful. Good product. Nice price. Sounds great.
But, when ordering over the internet a few things happen. First, the form asks if you would like the items with surge protectors - sounds like a good idea. But no price is shown. But, being a total idiot, I ordered them with the surge protectors. And, I ordered four. When the screen came up saying place order, unlike other sides when it says to review order before placing the final order, the order is automatically placed without any chance to make any corrections.
And then the items arrived. Each side socket cost $30.00 and the postage, shipping and handling, was $74.00 - to throw four boxes into a larger box and send them out. What was going to cost under $40.00 ended up costing nearly $200.00.
I have referred this matter to the Federal Trade Commission, as the whole program is nothing but a scam to extract money from the unwary and the stupid - just like me.

Sohrab Christian Yassan
Jul 20, 2013

Fraud/ Unauthorized Credit Card charge

First time EVER to actually pick up the phone to buy something off the TV...

To upgrade features no prices are labeled leading the consumer to assume that there will be a chance to change their mind in the review page, however there is no review page, it jumps straight into confirmation. What should have been originally roughly $26.00 for the buy one get one deal, plus extra S&H, turned into $98.86! I wasn't notified until it was too late that upgrading the sockets to surge protectors would make them $30 each! I called customer service and explained the situation and was told that the shipping cost would IMMEDIATELY be returned to me and that the remaining $60.00 would be returned once I mailed back the items, AND that they would refund me the shipping cost to get items back to them. The transaction was still pending with my bank but I was never refunded anything. BIG PROBLEM is that their customer service, I think, is outsourced.... www.customerstatus.com.... come on. I should have known better... I spoke with a rep who said the order wasn't in his system, that it takes 24-48 hours for it to show up but to call within that window and not to worry as my card will not be charged until the item ships. I admittedly forgot but called 46 hours after the "order" was "submitted" and was told that the item had literally JUST shipped (how did she know? I seriously doubt that their computer system refreshes that fast but whatev.) now I have to deal with the bank -_- The socket idea was cool but not worth dealing with this mess. Submitted a complaint with the FTC too https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en.


Chucker
Jul 22, 2013

Integrity

First. Cancel my order. And I better not see a charge from you on my credit card.

Total price was not shown until the last page and you had that page locked in and gave the customer no option to cancel or edit any of the data. I will give no further information as you fully know what a scam you are comitting. To bad as you have a good product.

P.S. This is kind of funny in a way. I saw the total charge on that last page and I was shocked, but I wanted to do was change my order from 2 sets to 4. So you sneaky way of doing business cost you a sale of 4 sets.

P.S. #2
A suggestion. You should fire the idiot that is the author of that final page.

vegasbadboy
Aug 12, 2013

Deceptive marketing & Over Charges

could not reach to complain about over charges, and deceptive marketing.

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