Shoppers Drug Mart

(604) 605-1200
1202 West Pender Street, Vancouver, BC V6E 2S9, Canada, British Columbia, Vancouver
www1.shoppersdrugmart.ca/en/Store-Locator/store/2275

Poor Customer Service

I bought an eye pencil from this store before I left town on, June 15, 2015. I could not find my original receipt, but, I have my credit card statement, and remember what I bought from the store that day. The item that I bought was faulty and I tried to exchange it for a good one, a few days after I got back to town. However, the store manager, ALEX, refused to do anything since it was past 30 days.They were able to check the item in their system and establish that it was sold over 30 days ago. but, The manager could not exchange the faulty merchandise for me. So, basically, I bought a piece of garbage for over $20.

I phoned their customer service that is absolutely useless, since the stores are individually owned by different owners and they can do whatever they want. Anyway, I usually shop at London Drugs for these kind of items. I thought Shoppers should be as good as London Drugs, including its customer service. But, I was WRONG! I will NEVER shop at this Shoppers branch or any other ones since customer service means absolutely nothing to them. I have never had an issue with London Drugs and I continue shopping from them as they know how to treat their customers.

Mo in Coal Harbour Vancouver