ServPro |
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Consumer reviews about ServPro |
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Becky-Detroit
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Dec 13, 2011
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Be careful
I was searching for class action lawsuits against Servepro because I believe they have unfair pricing. My finished basement flooded and I needed help drying out the carpet and drywall. They never pumped any water out. They dropped off two dehumidifiers and six fans and left them for 5 days. They also said they sprayed some chemical to prevent mold. For that minimum service I received a phone a call stating I owed them $3400! I told them my carpert was ruined and my house smelled and I had to replace the carpet which costs half as much of what they were trying to charge me. It took me months to even get an actual invoice with detail and they kept passing me around from person to person when I asked to speak to the manager regarding what they were charging me.
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Don't-B-Bullied
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Dec 26, 2011
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Be careful
It's your choice who you choose to provide emergency services for property you are insured for. Your insurance company will try to mislead you into contracting with their "preferred" vendors. Why are they preferred? When you choose a preferred vendor you end up with a contractor that will do whatever it takes to keep their contract. They may have good intentions but their hands are tied. A preferred vendor essentially works for your insurance company.
Insurance companies sometimes just lie and say you have no choice or they will tell you there is no warranty if you choose your own company. Be smart people hire a local reputable company that will stand behind their work. By doing this you take your insurance company out of the picture and work with the contractor you chose to bring you back to the way things were. Your insurance company must pay for whatever your chosen professional deems necessary regardless of the cost. So make sure you are well insured and purchase a water/sewage back up endorsement of at least $10, 000. If you spent $100, 000 to finish your basement and wake up to find that sewage has backed up throughout your entire basement and you only purchased $10, 000 you will understand why It's important to be well insured. $10, 000 may not even be enough to safely decontaminate your $100, 000 investment let alone repair and replace contaminated items and furnishings that will be ruined. Remember you need to carry an endorsement for this type of coverage. Be informed, don't let the big insurance company bully and remember you get what you pay for... Pay for good coverage instead of lots of tv commercials with big promises and you will get through though situations like this.
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chris1984
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Jan 25, 2012
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Be careful
all servpros are individually owned and operated unforchantly some are a srevpros and some are c servpros dont hold them all accountable
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lunch186
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Feb 26, 2012
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Fraud
I would like to know what Servpro is doing with all the propery they loose? Maybe Ebay ? They say they lose my things?
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