Securus POS Company

I've never known anyone incarcerated until 2 months ago.
Trying to navigate a simple phone call, or video has left me more devastated than words can express.

The hell hole my loved one is being held (Dell Valle, TRAVIS COUNTRY, Austin TX) does not allow face to face visits. No email. Only video or collect phone calls. My friend is in a bi-polar mania, was thrown in solitary with only a hole for a toilet, and no toilet paper, his hands were placed in restraints that caused wounds. No toilet paper, caused the wounds to become infected. Does this sound like America or some 3rd world hell hole?

SECURUS charges $1.80 for the call, and $13.80 just because they can. In one instance, I was attempting to chat online for SECURUS support as my first video chat wasn't going through. I was told I was #12 in the line, and after over 1.5 hours of waiting for an online chat, when I finally was #2, I got a message saying, "your online chat has been cancelled."

Securus online tech support is a joke, left holding for 1.5 hours, and then my call is cancelled. I was left on hold for 20+ minutes on phone support. Not once did a tech ever inform me prior to my video call that SECURUS is not compatible with Apple computers, only PC. So, no face to face, no email only RAPE by video on a PC or phone.

The sock puppets that run SECURUS should be in jail themselves for the pain and suffering they cause people for the fact they have a loved one in jail. Our elected leaders have let us down allowing such an evil company to exist.