Log inRegister
Submit Complaint

Sears Master Protection Agreement

United States

Consumer complaints and reviews about Sears Master Protection Agreement

castillo 1
Mar 6, 2012

Sears Master Protection Agreement is a joke

sears is a joke . Sears sold my parents a samsung frig side by side with in the first day we got it home it would not give water. Called sears and demanded them to replace it which fineally they did. One year later samsung frig quits working and we call sears protection plan and sent a tecnician. Tecnician has been here about 5 times and replaces parts and still can't fix it . Been about 4 months now and still can't fix it I think sears is going to rebuild it all till the tec figures it out.. Been calling sears about replacement lemon clause but keep giving me run around . I am dispointed at sears on they treat there customers...
SearsCare
Mar 6, 2012

Sears Master Protection Agreement is a joke

Hi castillo 1,

I'm Scott, and I'm part of the Sears Cares social media escalations team. I came across your post here and wanted to extend an apology for the disappointment and trouble your refrigerator has caused you and your family. Being without a fully functional refrigerator is difficult enough, but extended hassle and service calls just add to the unpleasant situation we're sure. We'd like to offer you our team's assistance and help get this straightened out for you. At your convenience please contact our office via email at smsupport@searshc.com and a dedicated case manager will contact you directly. In the email, please provide a contact phone number and the phone number the refrigerator was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (castillo 1) you used to post on this site, for reference to your issue. We do look forward to speaking with you soon.

Thank you,
Scott J.
Sears Cares Senior Case Manager

Complaint Registration Form

    Information of the Company you are complaining about
    Subject of Complaint
    Country of Complaint
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Complaint Details
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Complaints

    shoppers drug mart Lansdowne - abuse of power and false and incorrect consultations of...
    I had an incident where I tried to explain that my phone...
    Dermajuvenate et rejuveneye - Deux paiements non autorisés
    J'ai commandé, en mars, les échantillons...
    Equinox Night and Day serum, and RVTL Fruit Exfoliator andAnti Aging Cream - Scam
    Dr. Oz was endorsing the Equinox night and day lotions and...
    KINGSLEY, HARPER & HATFIELD - Replied to Kingsley Harper & Hatfield
    I received a letter as well in regards to claiming a large...
    GLD MY SCORE - GOLD MY SCORE
    I CALLED 3 OR 4 TIMES, FIRST CALL I WAS PROMISED A REFUND...
    145027 - RVTL/EQUINOX STOLE $197
    HAVE SAID IN WRITING THAT I HAD 14 DAYS TO TRY THE...
    Jomashop - BEWARE!!!!!!
    Company lost my watch in tranist. Will not take...
    542097292 CBA*Systweak CBA*Systweak cleverbridge. DE DE - Product does not work
    Your product does not work. Please credit my account the...
    MASSODRESSGROUP (www.dressale.com) - dressale.com
    everyone who has been ripped off please file a complaint...
    United Bank Limited - Can an UBL Employee Lounge Complaint
    Can any UBL Employee Lounge any Complaint here.?
    scoresense.com - billing after cancellation
    Last phone or emailed to cancel my account to get rid of...
    septimo brand silvia fassardi - FRAUD THIEF
    this a fraud run by miami thief silvia fassrdi see all the...
    Globe Telecom - Misleading Advertisement, etc.
    One of the worst customer service I have ever encountered....
    Webzen - Scam and corruption
    This company, together with gpotato, is only after your...
    LuckyBitcoinCasino.com - SCAM Report
    If you like using your Bitcoin to get more Bitcoin then...
    casinobitco.in - CasinoBitco.in are SCAM
    I want to send this message out there for anyone thinking...
    SatoshiBet.com - casinobitco.in
    I want to send this message out there for anyone thinking...
    SatoshiBet.com - SatoshiBet.com Steal your money!
    I should start my own gambling website – I will take...
    http://www.mentalhealthforum.net/ - Good Site
    I like this website. Good Site
    http://www.exportersindia.com - Good work
    Some months back my friend steered me to contact...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username