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Sears

United States

Consumer reviews about Sears

Wilma Burbank
Dec 10, 2011

Bad mattress and return policy

I am having the same problem with my mattress being so hard it actually hurts my back. The mattress was $1700.00+ Beautyrest and I specified a plush but this one is so hard and when we get out of bed it looks all lumpy and the pillowtop does not come back up. I to picked the plush one on the floor at Sears but the one I received is not plush. I think the biggest problem is that the sample beds have a cloth laid across the beds that say plush, ultra plush, firm, etc. and they are not on the correct bed and you go to the type you are looking for rather than what is on the sign. I think I'm going to have to return mine and go to Big Lots, at least I will have a softer mattress.

Thud
Dec 13, 2011

Their attitude is not acceptable

I find it hard to believe someone, let alone an employee of a store you're in, starting going "ballistic" with no provokation. That may be what happened, it just doesn't sound likely. I think you're leaving something out.

MauiAL50
Dec 14, 2011

Their attitude is not acceptable

I, too feel as if there is missing information here.

gatortracks
Dec 14, 2011

Lied me and tricked to sign agreement

It seems as though you would have suspected a communication problem when you were billed for the incorrect amount.

Mrknowitall
Dec 14, 2011

Their attitude is not acceptable

Bull excretment.

AnnR.key
Dec 14, 2011

Their attitude is not acceptable

Who needs a million monkeys?

Venice09
Dec 14, 2011

Their attitude is not acceptable

Ellen does.

Calderone
Dec 21, 2011

False advertising!

I too purchased an item on-line and only learned (via the order confirmation email) that it was out of stock after I placed the order. The item never arrived. Weeks later, I received an email blaming the supplier and claiming I should expect a refund. Down w/ sears!

WGAS
Dec 21, 2011

They dont honor warranty

Regardless of what they told you, you should have kept the receipt in a place you can find it later should you need it, like in this case.

The Fact Police
Dec 21, 2011

They dont honor warranty

Troll complaint and shill for Firestone.

SearsCare
Dec 21, 2011

customer service

Dear Jesada,

I am very sorry that you have not received the level of customer service that you deserve. This is definitely not the type of experience our customers should encounter with us. We would like to make sure that you have been helped with your issue. If you have not been helped or have been helped but are still having difficulties with your item, we would like to help you.

At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and we will call you directly. Also, in your email, please provide the screen name (Jesada) you used to post on this site, for reference to your issue, and we do look forward to talking to you soon.


Thank you,


Robert B.
Social Media Moderator

Sears Social Media Support

Thud
Dec 22, 2011

Return policy

You lost your receipt and the packaging. Are you really going to blame Sears for not returning it? Honestly?

Also, your item is probably under warranty from the manufacturer, not Sears, so you would probably get your item replaced if you bothered to call them.

NVRbuySEARSmattress
Dec 23, 2011

Bad mattress and return policy

We brought a sealy a year ago.. it started to sag 6 months into it.. we called sears and they sent someone out to inspect it and they issued a direct exchange and apologized we received a bad apple. now 6 months from the 2nd one, its starting to sag again.. they sent someone out to inspect it.. and they did note the mattress is sagging... BUT! it is not sagging enough to classify as a manufacture deflect so we can not exchange it now. the mattress is sagging after just 6 months with a warrant of 10 years. why is this not a manufacture deflect beats me. great warranty and service. NEVER BUY FROM SEARS

Derek Massey
Dec 29, 2011

Customer Service

Yeah, Singer in the 1970-1980 period had a computer sewing machines with a lifetime warranty as well. We were dealers for Singer at that time. But...if you read the warranty it really only had 90 days labour. And a lifetime on defective computer boards, lineal motors and such. After Singer realized that it was killing them to repair under warrranty 6-7 years later they asked the Govt for a ruling of what a lifetime on appliances of this type was. Turns out in the sewing world at that time it was 7 years. Thats for the singer 2000, 560, 2001 and 2010 series. Cant even get a board for any of those machines now, and its a fortune to rebuild them But they sure sold a lot of machines with a lifetime warranty printed on it. I still get folks bringing in the warranties and screaming at me that I am ripping them of by charging them.

Thud
Dec 29, 2011

no sale

Postings are made by people who feel they have something to complain about. If you don't like it, talk to the people making the complaint.

CHECKMATE5557
Dec 30, 2011

no sale

COMPLAINTBOARD IS CURRENTLY UNDER INVESTIGATION FOR INTERNET FRAUD.
DISREGARD ANY POSTING ON THIS SITE AS IT IS MOSTLY FABRICATED COMPLAINTS FOR EXTORTION PURPOSES BY COMPLAINTBOARD .
COMPLAINT BOARD IS CURRENTLY UNDER INVESTIGATION BY THE ATTORNEY GENERALS OFFICE FOR INTERNET FRAUD

DumbJehovah
Dec 30, 2011

no sale

Complaints board sucks. They are losers and scanners and the people that complain on this site are total losers and dirtbags with a computer.

CHECKMATE5557
Dec 30, 2011

no sale

THANK YOU JEHOVAH, YOU ARE CORRECT - TO USE YOUR WORDS, THEY TOTALLY SUCK

Hogwarts Student Zachary
Jan 3, 2012

arrested for a misunderstanding

You copied this plot from full house.

AnnR.key
Jan 3, 2012

arrested for a misunderstanding

Who steals sweaters?

My fun
Jan 3, 2012

arrested for a misunderstanding

No I did not, I just took that episode and changed it a little bit. Instead of having Michelle steal the sweater after misunderstanding the sign, in this review I misunderstood the sign.

On Full House it was a random store. Here the store is Sears.

On Full House it was a sweater that was stolen. Here it was other clothing.

The only thing is we misunderstood the sign and in that were charged with theft.

My fun
Jan 3, 2012

arrested for a misunderstanding

I was not stealing the sweater. I was going to pay for it. It said buy now pay later. How the f*ck was I supposed to know it only applied to furniture and you had to make what they called a down payment.

TOTAL DISGUST
Jan 6, 2012

Unfair business practice, deception, fraudulent practice

WOW... Exactly similar ...but our problem is still ongoing with Sears. I have complained to the State House Board of Contractors, Ordered a new AC/replacement system in February 2011. Have had a change of contractors, wrong equipment sent, pipework not connected, electrical surges, cracked ceilings, many many missed appointments, our home left insecure by contractors. City inspector ...well I know him on a first name basis now having had at least 4 visits. Promised a "project manager" to guide you through the job at every stage...Well he must have been the invisible man...never heard from him or seen since. One Manager came from Sears and we supplied him with duck tape!!!
NO AC ALL SUMMER (the warmest for100 years) Job said to have been competed on the 9th DECEMBER 2011 '''still do not know if the AC works!!!"
This week a manager from Sears said we should have purchased 2 window units during the summer which we could have claimed back the money from Sears!!! That just about says it all. They have offered just above $300 dollars off the job based on the fact that ' an average AC system should last for 20 years ..so Mr and Mrs customer... break that down, , , , the cost of the job divided by years and then down to a weekly rate ... multiply this by 39 weeks without AC and heating in that side of the house and there you have it ...Their total offer of compensation!!! I don't think so, what an insult

Sandi 2012
Jan 7, 2012

arrested for a misunderstanding

that's why i do not subscribe to any magazines when asked. Beware!!!

Sandi 2012
Jan 7, 2012

arrested for a misunderstanding

seriously now... did u really believe that you could walk out of the store with unpaid merchandise?

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