Uutrageous consumer treatment

I tried to get a refund for a returned item and the "bank" kept putting up "policy" statements. When I asked to see a copy of the policy they said they did not have access to outside emails or fax and again, that was handeled by another department and again "your local" Sam's Club has them (they did not) (nor would they talk to the local Sam's Club). They would not talk to the bank the money was supposed to be transferred. (and to be fair that bank would not talk to them either.) Makes me wonder how deep banks are in the controlling of funds in this country. So after almost two months I am stilling spending time and money trying to get my refund. I guess I'll have to find a "cheap" lawyer with my receipts and journals.