@Rgodoy,

Would you be so kind to send us your e-mail or your complaint to customerservice@royalelite.com

Kind regards,

Royal Elite Web Relations

Dear Royal Elite Vacation Club Members,

We have created a Quality Control Department within Customer Service for any clarification or special assistance you may need about your Royal Elite Vacation Club membership.

We also recommend you to visit our website for information and News about your membership www.royalelite.com such as New Royal Elite Units, New Water Park and Kids Club and a Members Only Beach Club at Sandos Caracol, New Resort Sandos San Blas at Canary Islands, etc...

Please feel free to contact us:

Quality Control Department
• E-mail Address:
customerservice10@royalelite.com, customerservice11@royalelite.com, customerservice12@royalelite.com
* From Mexico: 01 800 674 4444
* From Canadá/Usa: 1 866 384 7793
* From everywhere: (52) (984) 877 4040 Ext. 3208, 3207, 3213


Reservations Department
* E-mail Address: reservas@royalelite.com
* From Mexico: 01 800 674 4444
* From Canadá/Usa: 1 866 384 7793 Ext. 3203, 3204, 3205
* From everywhere: (52) (984) 877 4040 Ext. 3203, 3204, 3205


Customer Service Department
* E-mail Address: customerservice@royalelite.com
* From Mexico: 01 800 674 4444
* From Canadá/Usa: 1 866 384 7793
* From everywhere: (52) (984) 877 4040 Ext. 3200


Finance Department
* E-mail address: finanzas@royalelite.com
* From Mexico: 1 800 030 0058 Ext. 4248 / 4278
* From Canadá/Usa: 1 877 258 8318 Ext. 4248 / 4278
* From everywhere: (52) (984) 877 4040 Ext.3240


Sincerely,

Erick Ferrari
Customer Service Manager
Royal Elite Sandos Hotels
Tel: 52 984 877 4040 Ext 3200
Desde Mexico: 01 800 674 44 44
From USA/CAN: 001 866 384 77 93
customerservice1@royalelite.com
www.royalelite.com
www.sandos.com

this sales associate wil tell you anything to close the sale, they are full of lies. instead of presenting the wonders of the actual contract they rather lie and make a sale and have an unhappy member with them.

here is another blacklist for Royal Elite where there is more people like us that had being lied to their faces as they did with us.
http://www.timesharescam.com/timeshare-scam-mexico/royal-elite-sandos-resorts-times-11

I have also experienced a very poor service. We were promised that we would be able to rent back our weeks as we could not return to Mexico for a few years. We were told so many stories, since December 2011 I have emailed, telephoned to speak with someone anyone over this, we cannot find a company to rent back our weeks, I cannot get hold of anyone from REE to exchange these either. I still have the Reps. email address who sold us the weeks in April 2011, and have emailed her - whom we trusted, and have been told a variety of stories. I cannot believe we have been taken for such a ride! Please don't be fooled by the prospect of being able to rent your weeks back, this is not the case. As soon as I have more information, I will be passing the matter over to whoever can help us to ensure that no other family is taken in by this scam!

Its sad when a salesman will tell you all kinds of lies, even getting other companies involve in his lies to get you to purchase a timeshare membership. Sandos is a great hotel, shame their timeshare sales will bring down the good name of this resort.

here is anothe blacklist of this hotel, where more complaints are made to Royal Elite.
http://www.timesharescam.com/timeshare-scam-mexico/royal-elite-sandos-resorts-times-11

We were led to believe that our fee, 100% paid up front, would cover our all-inclusive fee for each of the purchased weeks. We had no reason to doubt her. Upon discovery of this faslehood, I thought that perhaps I had not understood or heard correctly, certainly a possibility, but my wife had the same impression. We were clearly deceived by omission. In retrospect she cared only about making the sale and exhibited no integrity what so ever.

My wife were taken by the 90 minuite offer which turned into 3 hours of our vacation that we could not get back to what we came here for. but we did not purchase no matter how hard they pushed. When we finally said no for the last time the sales rep became very rude and to the point where she was almost insulting. Don t be taken in by this HIGH PRESSURE sales tactic.
They came off like it was a sales offer then turned into a NIGHTMARE. Come to enjoy the resort BUT DON T fall into there sales TRAP.

Royal Elite/Sandos hotels are actually known for using fradulent tactics to sell timeshares. They are deceitful and misleading, i would rather not to have any business with them. You are not alone on this, this is a forum with more royal elite timeshare owners who feel they were ripped off:

http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/

this seriously needs to stop NOW