Log inRegister
Add a Review

RoomStays.com

United States

Consumer reviews about RoomStays.com

Roaming gnome
Feb 21, 2012

Terrible Customer Service

Roomstay.com has not gone out of business because they are still stealing people's money. We recently booked a hotel through them, completely accidentally. My husband typed the hotel name into his browser and a page opened up that looked like the Westin's. Assuming he was dealing with the Westin directly, he booked the room. This was a work trip and as it turned out dates needed to be changed. That's when the fun began. Long story short, he discovered his error when he tried to cancel and message came up stating there would be no refund because it the room was "deeply discounted." The room was $200 a night which is $10 off the regular rate! Calling Roomstay customer service got as nowhere as they blamed the hotel. When he called the hotel they said it was out of their hands b/c he booked through Roomstay. Thankfully, we always book these things with an AmEx card so I'm sure it will be resolved.

Unbelievable70
Apr 8, 2012

Terrible Customer Service

Just filed a complaint w/ the BBB, I hope all of you did the same.

Unbelievable70
Apr 8, 2012

Terrible Customer Service

Reservation#, I called to cancel reservation due to error on my behalf. I made the phone call literally within 2minutes of hitting the send button. Room stay advised me they could not cancel the reservation for me & that even though the hotel did NOT have the reservation in their system yet, they were expecting the reservation & I would be charged a $35 fee for cancelling. This is very poor business practice and I don't understand how the company could blame someone who has no control to cancel the reservation. the representative also (although in a very indirect way) told me to shut up basically. This is ridiculous. This is unacceptable & I report them to the BBB.

Add a Review about RoomStays.com

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    U-haul Canada - overcharged and impossible to contact
    We rented u boxes at a location for our move across the...
    Flydubai - أسوء رحلة طيران هي فلاي دبي
    هذا هو الفيديو للتأكيد
    Flydubai - اسوء رحلة طيران هي دبي فلاي
    فلاي دبي اسوء رحلة عند حجز...
    JustFly.com - SCAM
    Justfly.com ruined my vacation. I tried to buy tickets on...
    Cellular Outfitter - Fraud...Don't buy from them
    Free shipping isn't free. I purchased cell phone...
    Timbercreek Communities - TIMBERCREEK COMMUNITIES
    DO NOT RENT FROM TIMBERCREEK MANAGEMENT ARE COMPLETE...
    Bureau of Immigration Philippines - Off Loading of a filipina friend
    My friend was refused ir off loaded tbis psst 17 th July...
    SmartStyle at Walmart - A salon stylist with no empathy
    I went to get a haircut at 9 am. I waited 10 minutes for...
    QLINK WIRELESS - how do I block callers
    how do I block callers, I'm a Qlink wireless Member
    club factory - Information
    I want some Information from Club Factory
    Cellular Assessories - Disreputable Company Practices
    Why would a company who advertises hassle free 90 day...
    Wells Fargo Property Loss - FUNDS UNCLAIMED
    LOOS MY PROPERTY IN 2016 AUGUST AND HAVE 170,000 ITS MONEY...
    QLink Wirless/ZTE smartphones - No answer, no fax
    I thought I lucked out when I was certified for Q-Link...
    Flydubai - تذاكر عاليه بدون سناكس
    قمت بشراء تذاكر لثلاث اشخاص...
    Timbercreek - CREEPY MANAGEMENT
    Timber Creek byfar has some of the creepiest members of...
    Cellular Outfitter - Cellular Outfitter is Dishonest
    This company ripped me off. I wish I had found this site...
    Pro Dermagenix - Fraudulent
    I ordered this product thinking that I was going to get a...
    Outdoor Adventures - A guest abused..
    We were inviting to go to the standish camp ground, as we...
    Biddeford Blankets - Just Say NO
    Worked for a short while & then it went DEAD. Power...
    MORGAN AND MORGAN - Liars
    I was told they would take me medical malpractice case!...

    Share this site with others

         
          

    Recently Updated Reviews

    U-haul Canada - overcharged and impossible to contact
    We rented u boxes at a location for our move across the...
    Flydubai - أسوء رحلة طيران هي فلاي دبي
    هذا هو الفيديو للتأكيد
    Flydubai - اسوء رحلة طيران هي دبي فلاي
    فلاي دبي اسوء رحلة عند حجز...
    JustFly.com - SCAM
    Justfly.com ruined my vacation. I tried to buy tickets on...
    Cellular Outfitter - Fraud...Don't buy from them
    Free shipping isn't free. I purchased cell phone...
    Timbercreek Communities - TIMBERCREEK COMMUNITIES
    DO NOT RENT FROM TIMBERCREEK MANAGEMENT ARE COMPLETE...
    Bureau of Immigration Philippines - Off Loading of a filipina friend
    My friend was refused ir off loaded tbis psst 17 th July...
    SmartStyle at Walmart - A salon stylist with no empathy
    I went to get a haircut at 9 am. I waited 10 minutes for...
    QLINK WIRELESS - how do I block callers
    how do I block callers, I'm a Qlink wireless Member
    club factory - Information
    I want some Information from Club Factory
    Cellular Assessories - Disreputable Company Practices
    Why would a company who advertises hassle free 90 day...
    Wells Fargo Property Loss - FUNDS UNCLAIMED
    LOOS MY PROPERTY IN 2016 AUGUST AND HAVE 170,000 ITS MONEY...
    QLink Wirless/ZTE smartphones - No answer, no fax
    I thought I lucked out when I was certified for Q-Link...
    Flydubai - تذاكر عاليه بدون سناكس
    قمت بشراء تذاكر لثلاث اشخاص...
    Timbercreek - CREEPY MANAGEMENT
    Timber Creek byfar has some of the creepiest members of...
    Cellular Outfitter - Cellular Outfitter is Dishonest
    This company ripped me off. I wish I had found this site...
    Pro Dermagenix - Fraudulent
    I ordered this product thinking that I was going to get a...
    Outdoor Adventures - A guest abused..
    We were inviting to go to the standish camp ground, as we...
    Biddeford Blankets - Just Say NO
    Worked for a short while & then it went DEAD. Power...
    MORGAN AND MORGAN - Liars
    I was told they would take me medical malpractice case!...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username