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Roland DGA BN-20

United States,
California

Consumer complaints and reviews about Roland DGA BN-20

PGGIRL
Jan 27, 2012

BN-20 Versastudio

Wow thanks for this info! I was going to buy this machine and have read minor complaints and even emailed Roland DGA with some pre-sales questions about this machine and haven't been ignored twice! I'm so sorry you had to deal with these issues. This definitely makes up my mind about buying this machine. I am NOT going to buy it now after considering and researching for 3 months now.
PGGIRL
Jan 27, 2012

BN-20 Versastudio

Sorry for the typo. I meant I HAVE been ignored twice by Roland DGA in the above post.
GVE
Jan 27, 2012

BN-20 Versastudio

I would like to add to this complaint and in the end, my Roland reseller has decided to eat my BN-20's and give me credit towards a VS-300 and a GX-24.

Please consider this closed, but in no way was it Roland that closed it, it was my reseller that has stepped up to the plate and resolved this.
skykinghunter
Jul 11, 2013

Error message "Magenta cartridge is empty"

Cannot pass this error message, no matter what I do. Even tried with a new magenta cartridge.
Also, the black cartridge shows as being full, and I know this is not the case. Again, this status indication does not change, no matter what I do.
The printer is down for the last two weeks. The local service rep, tells me that is trying to get a part to fix it, something he calls the "cartridge assembly unit"
However, he cannot tell me when this part will be available. Also, I'm not confident that he has the knowledge to fix this.
Bottom line is that I'm tottaly disastified with my BN20.
Thus far we've wasted a lot of ink and unable to make any profits.
Sincerely
Disapointed owner
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Jul 11, 2013

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