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Restaurant.com

United States

Consumer complaints and reviews about Restaurant.com

fotz
Dec 20, 2011

Terrible place

I have never purchased a coupon but have read through a lot of these complaints and it looks like the restaurants are the ones really getting ripped off here. To put a restaurant on a list without the owners consent or leave them there when they have asked to be taken off is dishonest. Looks like the problem has been exasperated by cheap, stupid people buying these coupons (Geez you want to save 90 pervent and then not tip the servers!?!) -- between those two things no wonder there are a lot of problems -- sounds like too big a pain in the ass for my money and time -- I refuse to make phone calls on my own time because the people I bought the coupons from are dishonest -- count me out
LosReyes
Dec 21, 2011

FRAUD

I read this to late!
How do we stop this! they say you can cancel anytime before the 3 months but now
is: We will give you 3 months before you can cancel! (????)
I am so fed up with them any ideas how to cancel it! I sent a copy of the "contrac" to
our lawyer! still waiting to see what can be done!!!
ALEX SALMASSI
Jan 31, 2012

I would definitely not recommend that any business sign up with this company

THIS IS THE BIGGER SCAM IN THIS WORLD. I HAD THE SAME PROBLEM AND I AM TAKING RESTAURANT.COM IN COURT..THEY DID THE SAME THING TO ME...
SMITHYREST
Feb 5, 2012

I would definitely not recommend that any business sign up with this company

I've had the exact same experiences. They are dishonest, they misrepresent the program, and are unwilling to respond to any issues.
DO NOT SIGN UP WITH RESTAURANT.COM, YOU WILL REGRET IT.
If you already have, I would suggest you send the letter now to get out, the process takes forever, and they will keep selling certificates.
IT'S A SCAM
Tasha4
Mar 5, 2012

Sells certificates they know are not calid

Are you stupid or something. If this happened before why do you still purchase certificates from them?
FRDC
Mar 6, 2012

refuses to take my business off their site

I read you complaint too late. We are now in the trenches with RDC. I too will post as many complaints about them as humanly possible. If you would like to contact me it is 503-312-2616. I figure there is strength in numbers. Sincerely, Edward.
Gozer908
Mar 9, 2012

No restaurants even close to us were participating

So why would you buy it if there are no restaurants close to you?
walker lee
Mar 29, 2012

Stay away from these guys

The food in this restaurant is a grade D. They not serve the exact food that is on the menu.
The service is fair. It is located in a tourist town so they can get away with it for awhile.
walker lee
Mar 29, 2012

Stay away from these guys

"Steamers Restaurant" located in North Lake Tahoe King Beach, Ca The food in this restaurant is grade D. They do not serve the exact food that is described on the menu. The service is fair.
Located in a tourist town, do not waste your dollars.
alchagio
Apr 4, 2012

They are the parasites of the food industry

I agree
alchagio
Apr 4, 2012

Stay away from this company, they are very unprofessional

They can't make money legitimately. They have sales where they give restaurant.com $25 gift certificates out for $1 or even free. They make the $1 (or extra site traffic). The restaurant (if it honors them correctly) has to give a $25 (or more) discount. Their "sell" to the restaurant is that there are terms to break even or make profit added to the certificate. So for a $25 Restaurant.com, it may state you need to spend at least $40 and the tip will be added before discount. That is to prevent $0 checks. If you spend the minimum of $40 your bill will be $22.20 (+tax) including tip (server gets $7.20 so restaurant gave $40 in food for $15. Believe me 90%+ of the time customers are right at the minimum. They sell you on getting "new" customers (most of which never return unless they have another discount, coupon, living social, groupon, etc.) or "cheap" regular customers buy them constantly. The only way this company could work legit is if they charged full price for the gift certificates and maybe took a 10% cut off the top for selling them and gave the rest to the restaurant. But then they wouldn't make enough. Instead its pretty much a scam. (Yes some people legitimately use these without knowing the real costs and you may get a scattering of customers that return but we gave out $5, 000+ a month for a year and since canceling we have finally had money to pay the bills, be prepared for a 75%+ food cost if you are a good legit restaurant like us and honored our end of the deal) and you can cancel them it just takes 15 months or so. Its just not a good business, probably legal but not moral. I just saw them giving $400 in certificates for $10 on some deal site and it was over 10, 000 sold so it just shows they know their certificates are worthless.
canfly
Dec 7, 2012

fake promises

This company organize promotions but don't trust them! Actually it is something different from what they claim it to be. I just wasted my money with them and also they don't have any refund policy so nobody cares of customers opinion and satisfaction.
canadianman
Jan 20, 2013

liars

I purchased a certificate from this company. In the contract they said that they do full refund. I didn't use this certificate so i claimed for a refund but I never received anything. This company just scammed me out of money, they said that they've changed terms and conditions and they didn't make any notice.
Richie78
Feb 27, 2013

scams

Do not buy any certificates from restaurants.com. They provide fake certificates which the owners of the restaurants do not wish to accept as they don’t have a deal with restaurants.com.
Restaurants.com is a scam, they just charge you the money and you deal with the awkward situations yourself.

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