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reservations.com

United States, Pennsylvania

Consumer reviews about reservations.com

jcarlo
Mar 28, 2018

Buyer Beware!

Note that they tack on a $15 "reservation fee" - other reputable travel aggregators such as Expedia don't do that. Oh, and it's non-refundable, too.

They're sneaky - sometimes it looks like you're booking directly through the hotel, because the site is set up to look like the hotel's website - the only sign that it's not is if you look at the URL and see that it's "reservations.com" and not the hotel's domain.

Also check the "taxes and fees" - my experience was that the "taxes and fees" for a given room was about twice what was charged by Expedia (this is in addition to the $15 nonrefundable booking fee).

Make sure to check the fine print - they'll bury important details there (which are only visible until *after* you enter your credit card info and are ready to click "confirm").

Better yet, you don't need to go through that. There is no reason to ever use reservations.com. Book directly through the hotel, or use a reputable aggregator such as Expedia.

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