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reservations.com

United States

Consumer reviews about reservations.com

WORLD TRAVELLER
Feb 19, 2015

HORRIBLE EXPERIENCE

BOOKED A HOTEL, THINKING IT WAS DIRECTLY WITH THE OMNI - WHEN THE RESERVATION CAME THROUGH IT WAS WITH THIS COMPANY - I IMMEDIATELY CALLED THEM AND GOT THROUGH TO A CALL CENTER IN EL SALVADORE - THIS SHOULD HAVE BEEN MY FIRST CLUE - GETTING THE FULL REFUND HAS BEEN A CHORE AS THE REPS SIMPLY REPEAT FROM A SHEET "I TOTALLY UNDERSTAND' 'I WILL ESCALATE' ' THERE IS NOTHING MORE I CAN DO' 'THERE IS NOT A SUPERVISOR AVAILABLE'. I AM STILL WAITING FOR THE FULL REFUND AND NOW THEY ARE TELLING ME ITS GOING TO BE ANOTHER 10 DAYS (MAKING IT OVER A MONTH) BEFORE MY REFUND CAN BE PROCESSED IN FULL - FUNNY HOW THEY CAN BILL ME IMMEDIATELY BUT A REFUND TAKES A MONTH - AVOID THIS COMPANY AT ALL COSTS

nvcraig
May 18, 2016

Do Not Trust Them!!

They disguise as the hotel website that you are looking for and charges you extra booking fees! WAY more expensive than booking through the hotel website and Expedia.

savannahnana
Jun 3, 2016

reservations.com

United States
reservations.com

extra charges

I thought I was booking with choice hotels, it looks like it on the web. They sent me a confirmation with a total of $95.00 including a $5.00 charge for all service fees. When I got my credit card bill it was for $108.14. I called and they did give me a refund, but if this is their normal policy, they a fleecing the public.

mhughes
Mar 13, 2017

scams on top of scams

Found only one booking website for Cedar Lodge, El Portal, CA: cedarlodge.reservations.com. (In reality, the hotel uses www.yosemiteresorts.com). Nowhere on cedarlodge.reservations.com are any terms and conditions other than those of the hotel listed. Was never sent any reservation confirmation and had to call the hotel to see if I had one. Later had to cancel and hotel informed me that they thought Expedia had made the booking. Took me a while to find out that reservations.com had made the booking. They had deducted the hotel's $7.50 cancellation fee--which I knew of but had also charged and retained a $14.99 booking fee without ever providing access to information about it. I called reservations.com and was told they would refund and would immediate send confirmation of that. Instead they finally send the reservation confirmation! It made no mention of any booking fee. Two days later, I received an e-mail stating that they were keeping the booking fee as I had agreed to it when I booked--though the website I booked through contains no mention of the fee. The fact that reservations.com is one of at least four names the company uses makes it especially slippery to deal with.

fca
Aug 3, 2017

DON'T WASTE YOUR MONEY

Fees are HUGE!! When I cancelled I was informed that they had already charged my credit card IN FULL for the 4 night hotel stay. Then when I cancelled, because it was the day of check in, I was also charged by the hotel for one night's stay plus taxes and fees!! AAANNNNDDD they tell me the hold on my account could take 14 to 30 days!!!!!! DO NOT MAKE RESERVATIONS WITH THIS COMPANY!!!!!!! I never will again.

Not going to take it anymore
Sep 22, 2017

Never use this company ever

Reservations.com attaches their phone number to hotel web sites as a contact number to call and does not identify itself when you call to make a reservation. They will not refund your money no matter what. They are ruthless heartless creatures who have the customer service of a dentist drilling a nerve without anesthesia. They reduced me to anger and being unkind, which is extraordinarily rare for me. I hope to God they get what they deserve ,being put out of business.

slavksz
Dec 4, 2017

ripoff

Reservations.com is complete rip off.They put very low price for hotel don't show any fees and total price BEFORE finished booking.The total comes to more than 50 over the price .There is no way to get money back.That if person even speaks English.

elhub107
Mar 12, 2018

worst!!

reservations.com is the absolute WORST !!
sneaky website.....hides $14.99 fee in small print on last page
terrible customer service!!!
i made a reservation and put in the wrong dates and cancelled withing TWO MINUTES ...
the charge NEVER hit my credit card yet a fee of $14.99 appears on it

PLEASE DO NOT EVER USE RESERVATIONS.COM or you will deal with frustration.

vhallmark
May 14, 2018

Scam Alert

We unknowingly booked a room through them in Jan 2018 that we would need the following May. We found out they never paid the hotel when the hotel called a few days before our trip to tell us we need to pay for the room to hold it. When we try to talk to reservations.com to get a refund they keep hanging up on us. Scammed us out of $425.

Nicolehughes0
Aug 1, 2018

Scammers, dishonest, fraud

To whom it may concern
I am writing to express my extreme displeasure for reservations.com
My friend Alana called me to let me know that she spoke with an individual about booking a one night stay at Comfort Inn hotel, my friend was quoted $111.00 an evening. My plan was to book three hotel rooms, as we have a fairly large party. The individual called me from Reservations.com so I was able to book all three rooms on my credit card. When speaking with this individual he misquoted me several times, I was put on hold many times and he had no idea what he was talking about when I asked him questions about the hotel. The first phone call was seventeen minutes and he only booked two rooms. During the first phone call I I asked if the room was $111.00 dollars, he stated that was the American price, I asked for the Canadian price. The individual stated $130 for room one, $130 for the second room and $145 for the third room. I wrote these prices down and messaged my friends to let them know the prices. During the next fifteen minutes, I kept asking what was taking so long, as I have never experienced such a long conversation just to book hotel rooms. I didn't even have any special requests.
I told the individual to call me back, as I was put on hold yet again because he was trying to get a confirmation number for the third room.
When the individual called me back(3rd time), he provided me with three confirmation numbers and while on the phone my bank (TD BANK) called me because my card seemed to have suspicious activity. I asked the individual how much in total my three rooms would be, he stated 361 dollars Canadian. I asked him yet again, why the price changed? He said that he had not included taxes, I asked him "how is there an additional 50 dollars PER ROOM worth of taxes?" he did not provide me with an answer but stated that the third room was saved but not paid for, as my credit card was not going through. I know for a fact that there is money on my card but fine, lets leave it alone. I asked to speak with the supervisor, as It at this point it was over an hour trying to book rooms and get confirmation numbers, not to mention that the prices changed multiple times.

When I spoke with the supervisor , all she said was sorry and that she would listen to the phone calls.
After I got off the phone, I called TD Bank back and they explained that my card was used multiple times and that is why they called me. My bank also confirmed that I was charged 423 Canadian Dollars, not the 361 that I was quoted. At this point, I am not enraged. I was given the wrong information several times and reserations.com completely scammed me out of money. I have never been treated so poorly by a company. This is not acceptable at all! I want the phone calls reviewed immediately.

I called reservations.com to inform them of the charges and they said "just wait 5-7 business days and it will be off your card", oh wow thanks for acknowledging my time, and my inconvenience. The best of the conversation is when the supervisor asked for the confirmation numbers and she could only find two. Sooooo he didn't even complete my booking properly. Not once was I offered any support with these issues and I feel that I was scammed on many levels.
I called back to cancel the bookings as this was a complete nightmare. In total I was on the phone for over 2 and a half hours. How is this okay? Why was i mistreated? How come there is no accountability?
is this how the company is run because if it is, I look forward to expressing myself to several avenues. I would love answers to these questions. Attached is my bank records, showing how the multiple charges and refunds that happened. I see why my bank called me, as it does look very suspicious.
i hope to hear from someone.

John Gauthier
Aug 24, 2018

AVOID AVOID AVOID

I booked a hotel room in Windsor ON, for the evening o f28 August 2018. Rate quoted was $65 USD. I completed the form, and before I got a confirmation, I was informed that more information was needed. Before I could enter that information, the system processed my booking. When I checked the confirmation email I spotted a “service fee” of $14.99 (hard to justify that seeing as I did all the work AND it wasn’t displayed prominently anywhere on the booking page).

I contacted Customer service in the Philippines and spoke to “Lory”. She basically informed me that I was stuck with the fees whether I liked it or not. When I explained that nowhere on the booking page did it show that fee and that it only became evident after I received a confirmation, she again said, too bad, nothing she can do about it. By this time I had had enough.I told the agent to cancel my booking as I want nothing to do with this company. She told me that it would take 10 days to refund my money after she cancelled the booking, but I would still have to pay the $14.99. Didn't care about the money at this point. I then asked to speak to a supervisor. I was told there was no point, that I would only get the same story. I said I still wanted to speak to the supervisor – and was told they weren’t available, that they were all on phones, etc. I said I would wait - she again said they’re ALL busy, but they would call me . I gave my work number and haven’t heard anything – nor will I, I suspect. I told the agent to cancel my booking as I want nothing to do with this company. She told me that it would take 10 days to refund my money after she cancelled the booking, but I would still have to pay the $14.99. I never received a cancellation e-mail. When I checked the site, the reservation was still active – she never cancelled it, I ended up doing it myself. I just checked my bank and see this outfit has charged me yet another $14.99 – for what I have no idea. I’ve done all the work on this booking – yet keep getting charged phantom service fees.

Another shining example of this company gouging unsuspecting customers and then poor customer service to back it up.

Do yourself a favour - book through any other company but this one. Practically all have no "service fees".

Nurse Braatz
Sep 13, 2018

reservations.com

United States
Www.reservations.com

Fraudulent and deceptive

I want to warn you about a fraudulent company. Be sure that when you call your hotel to make a reservation that you call the hotel directly. I thought I had called mine directly and when I questioned if I was speaking to the hotel directly when he could not honor my military discount as many times before, the representative for Reservations.com blatantly lied and said he was a clerk at the Econo lodge. Their customer service dept. refused to cancel my reservation based on their lie. It is ok, i have my reservation and my plans with my mom and sister at no extra cost to me. But it will cost this fraudulent company alot more by the time I am done warning my colleagues, friends and familiy to watch out for them and posting it on every media sight and trip advisor available.

mikegasba
Oct 30, 2018

read fine print

I will never use Reservations.com again. I had to cancel a trip due to hurricane Florence. The 1st agent I talked to said no problem with cancelling. After after 6 weeks of numerous phone calls and emails, I was told the reservation was non-refundable. But not by reservations.com. The last email from them on Oct.9 said I would be contacted in 7 to 10 days. On October 30th I called since they never contacted me. They simply said the refund was denied. So much for customer service. I will never use Reservations.com again.

I called the Econolodge in Pleasant Mountain, North Carolina and was told too bad. Hurricane or not the reservation was not refundable. I suppose they expected me to show up regardless of the hurricane. Econolodge has seen the last of me.

Never use a third party. They just muddy the water.

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