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reservations.com

United States

Consumer reviews about reservations.com

WORLD TRAVELLER
Feb 19, 2015

HORRIBLE EXPERIENCE

BOOKED A HOTEL, THINKING IT WAS DIRECTLY WITH THE OMNI - WHEN THE RESERVATION CAME THROUGH IT WAS WITH THIS COMPANY - I IMMEDIATELY CALLED THEM AND GOT THROUGH TO A CALL CENTER IN EL SALVADORE - THIS SHOULD HAVE BEEN MY FIRST CLUE - GETTING THE FULL REFUND HAS BEEN A CHORE AS THE REPS SIMPLY REPEAT FROM A SHEET "I TOTALLY UNDERSTAND' 'I WILL ESCALATE' ' THERE IS NOTHING MORE I CAN DO' 'THERE IS NOT A SUPERVISOR AVAILABLE'. I AM STILL WAITING FOR THE FULL REFUND AND NOW THEY ARE TELLING ME ITS GOING TO BE ANOTHER 10 DAYS (MAKING IT OVER A MONTH) BEFORE MY REFUND CAN BE PROCESSED IN FULL - FUNNY HOW THEY CAN BILL ME IMMEDIATELY BUT A REFUND TAKES A MONTH - AVOID THIS COMPANY AT ALL COSTS

nvcraig
May 18, 2016

Do Not Trust Them!!

They disguise as the hotel website that you are looking for and charges you extra booking fees! WAY more expensive than booking through the hotel website and Expedia.

savannahnana
Jun 3, 2016

reservations.com

United States
reservations.com

extra charges

I thought I was booking with choice hotels, it looks like it on the web. They sent me a confirmation with a total of $95.00 including a $5.00 charge for all service fees. When I got my credit card bill it was for $108.14. I called and they did give me a refund, but if this is their normal policy, they a fleecing the public.

mhughes
Mar 13, 2017

scams on top of scams

Found only one booking website for Cedar Lodge, El Portal, CA: cedarlodge.reservations.com. (In reality, the hotel uses www.yosemiteresorts.com). Nowhere on cedarlodge.reservations.com are any terms and conditions other than those of the hotel listed. Was never sent any reservation confirmation and had to call the hotel to see if I had one. Later had to cancel and hotel informed me that they thought Expedia had made the booking. Took me a while to find out that reservations.com had made the booking. They had deducted the hotel's $7.50 cancellation fee--which I knew of but had also charged and retained a $14.99 booking fee without ever providing access to information about it. I called reservations.com and was told they would refund and would immediate send confirmation of that. Instead they finally send the reservation confirmation! It made no mention of any booking fee. Two days later, I received an e-mail stating that they were keeping the booking fee as I had agreed to it when I booked--though the website I booked through contains no mention of the fee. The fact that reservations.com is one of at least four names the company uses makes it especially slippery to deal with.

fca
Aug 3, 2017

DON'T WASTE YOUR MONEY

Fees are HUGE!! When I cancelled I was informed that they had already charged my credit card IN FULL for the 4 night hotel stay. Then when I cancelled, because it was the day of check in, I was also charged by the hotel for one night's stay plus taxes and fees!! AAANNNNDDD they tell me the hold on my account could take 14 to 30 days!!!!!! DO NOT MAKE RESERVATIONS WITH THIS COMPANY!!!!!!! I never will again.

Not going to take it anymore
Sep 22, 2017

Never use this company ever

Reservations.com attaches their phone number to hotel web sites as a contact number to call and does not identify itself when you call to make a reservation. They will not refund your money no matter what. They are ruthless heartless creatures who have the customer service of a dentist drilling a nerve without anesthesia. They reduced me to anger and being unkind, which is extraordinarily rare for me. I hope to God they get what they deserve ,being put out of business.

slavksz
Dec 4, 2017

ripoff

Reservations.com is complete rip off.They put very low price for hotel don't show any fees and total price BEFORE finished booking.The total comes to more than 50 over the price .There is no way to get money back.That if person even speaks English.

elhub107
Mar 12, 2018

worst!!

reservations.com is the absolute WORST !!
sneaky website.....hides $14.99 fee in small print on last page
terrible customer service!!!
i made a reservation and put in the wrong dates and cancelled withing TWO MINUTES ...
the charge NEVER hit my credit card yet a fee of $14.99 appears on it

PLEASE DO NOT EVER USE RESERVATIONS.COM or you will deal with frustration.

vhallmark
May 14, 2018

Scam Alert

We unknowingly booked a room through them in Jan 2018 that we would need the following May. We found out they never paid the hotel when the hotel called a few days before our trip to tell us we need to pay for the room to hold it. When we try to talk to reservations.com to get a refund they keep hanging up on us. Scammed us out of $425.

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