Rays Emergency A/C & Heating |
| United States, Texas |
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Consumer reviews about Rays Emergency A/C & Heating |
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anathem
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Jun 18, 2013
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doesn't stand on own promises!
Rays Emergency A/C & Heating is just another fraudulent company which doesn't stand behind their own offers and promises! I hired them for my heating and cooling system repair and I was scammed out of money. They cheated me, hide the problem and overcharged me as it was fixed. When it appeared again they just said that it is not their fault and refused me to help under the warranty.
Rays Emergency A/C & Heating
10649 King William Drive Dallas, Texas USA
www.raysemergencyair.com
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thomashenry09
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Jul 10, 2013
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RIPPED OFF
ON JULY 18 2007 i had Avery (the company owned by Ray ans managed by Eric) we are not talking about the company that went bankrupt in 2012 but the company that had been around since 1954. my contract stated that i bought an extened warranty and avery did not file it with the manufacurer and this is the conversation that followed. you want to start the thread from the bottem up..
You Do What You Have to do... But Every One of those things you mention talking about us on understand what you refuse to because your feelings are hurt. If AVERY WAS STILL IN BUSINESS YOU WOULD BE COVERED BY THEM, AND WE WOULD NOT BE TALKING.... Do you get it this time? By the way I deleted your comment, and blocked you...
Eric Setzer
General Manager
Ray's Emergency A/C & Heating
214-574-5500 Office
214-715-2375 Cell
On Wed, Jul 10, 2013 at 10:39 AM, Thomas Henry <[email protected]> wrote:
It is yours and Ray's fault as this was an issue when you both were running Avery in 2007 and I will continue to try to talk about it on your Facebook site and on Angie's list and any other place I find you mentioned. I just want you to remember that this could have gone away for $400.
Thanks
Thomas Henry
On Jul 10, 2013, at 11:33 AM, Eric Setzer <[email protected]> wrote:
Well, obviously we are at an impasse. Unfortunately the thing that brings this about was not our doing. If Avery was still in business this wouldn't be an issue. The Fact that Avery is no longer in business is Not mine or Ray's Fault. So, to try to make it our responsibility, well sir I feel for you but I can't help you. Again IF AVERY WAS STILL in Business we wouldn't be having this conversation.
Eric Setzer
General Manager
Ray's Emergency A/C & Heating
214-574-5500 Office
214-715-2375 Cell
On Wed, Jul 10, 2013 at 9:23 AM, Thomas Henry <[email protected]> wrote:
And they were sold by Avery and needed to be filed by Avery not the homeowner. So I was sold something that was not delivered like I said ( honesty above reproach ) I don't thing so.
Thanks
Thomas Henry
On Jul 10, 2013, at 10:12 AM, Eric Setzer <[email protected]> wrote:
Even the "Extended" warranties Avery was selling were actually from the Manufacturer.
Eric Setzer
General Manager
Ray's Emergency A/C & Heating
214-574-5500 Office
214-715-2375 Cell
On Wed, Jul 10, 2013 at 8:49 AM, Thomas Henry <[email protected]> wrote:
This was the extended warranties offered by Avery
Thanks
Thomas Henry
On Jul 10, 2013, at 9:44 AM, Eric Setzer <[email protected]> wrote:
I unfortunately have bad news for you. It has always been the responsibility of the Purchaser to register any machinery that they purchase with the Manufacturer. This is how most Manufacturers get away with not Warrantying your equipment, they know that most of us will not register anything. Be it a TV, a Microwave, Or an A/C System.. It is our job as consumers to register our own equipment... Sorry this isn't what you wanted to hear but nevertheless it is true.
Eric Setzer
General Manager
Ray's Emergency A/C & Heating
214-574-5500 Office
214-715-2375 Cell
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