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Polygroup pool pump

United States, North Carolina

Consumer reviews about Polygroup pool pump

dste
Sep 6, 2017

DON'T DO IT

WE PURCHASED A POLYGROUP POOL FROM SAM'S WAREHOUSE COUPLE OF YEARS AGO AND WE HAVE REPLACED SO MANY PUMPS I HAVE LOST COUNT, I STORE THEM IN MY LAUNDRY ROOM CLOSET AND IT IS FULL. WE RELACED A PUMP LAST YEAR IN LATE AUGUST, 2016 AND CUSTOMER SERVICE WAS QUICK TO LET ME KNOW THAT IT HAD A 90 DAY WARRANTY( WHAT GOOD IS THAT WHEN THE SUMMER HERE WINDS DOWN IN EARLY SEPTEMBER), BUT WHEN WE OPENED THE POOL THIS YEAR, 2017 IT STILL WORKED, BUT SHORT LIVED. IT STOPPED WORKING JUNE 20, 2017 AND WE REPLACED IT WITH YET ANOTHER PUMP THAT CAME JULY 8, 2017. DURING THE LABOR HOLIDAY WE SCHEDULED A PARTY (HOPING TO USE THE POOL) DID NOT HAPPEN, IT STOPPED THE FRIDAY BEFORE LABOR WEEK END. NOTIFIED THE COMPANY ON SEPTEMBER 05, 2017 AND THEY WILL SEND ME A NEW PUMP TO STORE UNTIL NEXT YEAR, BUT I WILL NEED TO TAKE A PICTURE OF THE CORD CUT FROM THE POOL PUMP FOR PROVE THAT THE PUMP IS NOT WORKING ( WHO IN THE RIGHT MIND WOULD WANT ONE OF THESE PUMP IF NOT NECESSARY). I TOLD THEM I DO NOT HAVE INTERNET ON MY PHONE (MY INTERNET MONEY GOES FOR PUMP REPLACEMENTS) SO I HAVE TO SEND THE PUMP BACK AT MY EXPENSE. WHEN THE RECENT PUMP STOPPED WE WENT TO A POOL DEALER TO TRY AND BUY A PUMP THAT WE COULD FIND PARTS FOR AND MAYBE WOULD GET US THROUGH A SUMMER. SURPRISINGLY WE FOUND THAT POOL DEALERSHIPS SELL POOL SIMILAR TO POLYGROUP POOLS WITH PUMPS THEY SELL PARTS FOR IF NEEDED FOR ABOUT THE SAME PRICES (MAYBE CHEAPER WHEN YOU FIGURE IN THE REPLACEMENT PUMP COST). I FIND IT OFFENSIVE THAT I HAVE TO TRUST THEM TO PROVIDE ME A QUALITY PRODUCT AND THEY DO NOT SHOW THEIR CUSTOMERS THE SAME TRUST. I CAN ONLY HOPE THE PEOPLE IN CHARGE OF DESIGN AND MANUFACTURING OF THIS PRODUCT ENJOYED THE POOL AS MUCH AS I DID THIS PAST SUMMER, AND OF COURSE DON'T FORGET THE OWNERS OF THE CORPORATION THAT PROFIT ON PEOPLE LIKE ME WHO TRUST THAT THE PRODUCTS THEY PURCHASE WILL BE A QUALITY PRODUCT.

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