Planet Fitness |
| United States, Maryland |
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Consumer reviews about Planet Fitness |
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-KW.
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Dec 9, 2011
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rude service and mean employees
My girlfriend and I signed up and were going to Planet for 6 months at the Glen Burnie location in Maryland. The place is in ok shape but could be kept cleaner and needs some maintenance on the machines. There were at least 6 machines out of order for two months. Not sure if they were waiting for parts.
Problem is,
Our relationship ended and I did not want to keep bumping into my ex-gf so I went in to the Planet counter person and told him I wanted to cancel my membership. He was busy on the phone. I told him I could wait until he was finished. He handed me a pen and paper then told me to put my name, address and phone number down. I did this and he said he would take care of it.
Three months went by and the bills kept coming. I thought it just took a few cycles for them to stop the billing. I called them about it but they said I had to go online and send "Corporate" my complaint about the bills that kept coming. I sent a few emails and eventually I received a phone call telling me that they had no info stating that I had cancelled my membership and that I would have to pay the entire amount. I told them that it was not my fault and that I refused to pay it.
Well, in another month I received a pink notice that was from a collection agency. Now the bill was up to $112.00 plus other fees.
I contacted them and I told them I had no intention to pay for it and why. They said it was already put against my credit report. Personally, I do not care what happens here I am not paying it. I told them to take me to court. She laughed and said well its on YOUR credit Report.
I am not my fault and feel this is very un-professional. Even now that my other gym (SNAP Fitness) has closed in my neighborhood I want to go to Planet because its closer and cheaper but I refuse to eat my words so I am going to a place that costs more.
I am not backing down. SNAP is the cleanest and best kept gym I have been to in Maryland.
- KW.
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Just Sayin'
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Jan 30, 2012
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MONEY SCAM RIPPING MEMBERS OFF
I thought Planet Fitness was only $10 per month, plus an annual "maintenance fee", or whatever they call it? As for the cost of a gym membership, please, people, look beyond how much you pay and look at the services you get: is the place always clean? is there a fitness instructor there that actually knows anything about health and fitness? does the club provide other services such as a walking or running club? an infomrative facebook page? etc... I get the impression that the people who only look at the price aren't relly interested in getting fit.
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Just Sayin'
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Jan 30, 2012
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Scams
This is exactly why people should not join a gym based soley on PRICE! Yeah, $10 per month sounds good, but are you really getting anything for that? Do the trainers actaully help people? Are they knowledgeable about health and fitness? How clean is the facility? What about hidden fees like an annual maintenance fee, etc????
I work at a Snap Fitness. You pay $39 per month, or you can pre-pay for 6 months at a time. If you want to cancel, all we ask is that you come in and sign a cancellation form. We have an informative facebook page posting health, nutrition, exercise, and other information and articles. We have a running club. We have guest speakers once-a-week during the winter. And, we keep the place very clean. I have read the Snap complaints on this board, and I am split: some sound like they are legit - the owner or manager really is a jerk. But some read like the customer just likes to complain about everything and really isn't interested in working out. So I am sure we have a mix of both...
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