Pats Small Engine Plus |
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Consumer reviews about Pats Small Engine Plus |
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Sams Repair
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Mar 28, 2012
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Poor service and unknoledgable Agents
When you buy a product from a dealer it is 99% of the time a Manufacturers Warranty, not the dealers warranty, so your statement about "Stand by their product" is false as it is not even their product, it sounds like warner product and they are the ones you should be complaining about. Just like if you buy a Tv from Walmart, after 30 days they will not even take the product back, you have to go to the manufacturer for the warranty, or if you buy a mower or other power product from a menards, Home Depot, Lowe etc. You cant get them to do the warranty, you have to go to a shop to get the warranty done, like Pats who does warranties for Menards. It is all up to the manufacturer to approve and disapprove a warranty, so complaining about the company that sells it is not always their fault but the manufacturers. So send a complaint to Warner.
I am a current customer of Pats and decided to help them out on some of these feedbacks for the bad reviews they receive. I have personally never had a problem and get all my parts at the best price on the web and usually in a week. The time frame you are talking about they did have some issues with the death of one of their guys. It is not a Lie like you think and is a little disrepectful to even think they would make that up. In the summer months I go there for most of my parts and have got to know them very well and will keep going there. They are very reasonable with me if a issue does arise, then they take care of it.
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Heisenberg
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Mar 28, 2012
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Poor service and unknoledgable Agents
They were disrespectful in the extreme when I called about my returned clutch. The man I spoke to had a chip on his shoulder as big as an iceberg. As I said the fellow i spoke to initially was very courteous and I felt fairly treated by him. If he really passed away I am sorry and I am sure they lost a great deal of business because he treated people properly. I have not heard one thing from Pat's about the clutch I sent in. It was sent in at my expense within the time required. I am not even sure they sent it to their supplier. I had to purchase a different mower clutch locally and install it. It has worked perfectly for a year and a half. There had to be a defect in the clutch I sent back to Pat's because the new one I have was installed in the same manner.
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Heisenberg
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Mar 28, 2012
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Poor service and unknoledgable Agents
They were disrespectful in the extreme when I called about my returned clutch. The man I spoke to had a chip on his shoulder the size of an iceberg. As I said the fellow i spoke to initially was very courteous and I felt fairly treated by him. If he really passed away I am sorry and I am sure they lost a great deal of business because he treated people properly. I have not heard one thing from Pat's about the clutch I sent in. It was sent in (at my expense) within the time required. I am not even sure they sent it to their supplier. I had to purchase a different mower clutch locally and install it. It has worked perfectly for a year and a half. There had to be a defect in the clutch I sent back to Pat's because the new one I have was installed in the same manner.
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Dale martin
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Apr 10, 2012
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Terrible company
dont buy from them they listed two differnt part numbers for my atv starter going down the list I ordered the first one that was listed for my machine by model and year it was wrong found out at the end of the list they had another number listed now I have to pay return shipping and 10 percent restocking charge plus shipping on the other starter will never buy from again there comment to me was I ordered it even though it was wrong part number for my machine if you want a good place to get parts go to tewarehouse in olklahoma great place to deal with
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