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OMG Tech Help

United States, Florida

Consumer reviews about OMG Tech Help

Grantx
May 30, 2013

poor tech support service


OMG Tech Help
Delray Beach, Florida USA
www.omgtechhelp.com
This company is suspicious and I would never recommend it to anyone after I had an accident with them. The main problem was that I contacted for their tech support and never received it. They took my payment for their services (I had problems with my new software) but actually they never helped - they send me plain replies absolutely useless. After this I contacted the about the refund but my claim also was ignored. Be careful and better find more reliable company for help.

mr detroit313
Jul 27, 2013

scam


First off tbe owner j.p is a drug attic. ..so are tha managers patrick shoots blus pill poper ..90%of sales floor are in rehabe.do not give out ur perso.al in fo save ur money go to best buy .these people jp will steal ur mo.ey stay away

python134r
Mar 18, 2014

Tech Support Outsourced to Phillipines


In the last few weeks ~75 tech have been fired because ownership has outsourced the tech support to the Philippines. The tech support is not U.S. Based.

I used to think we provided good support here but my experiences in tech support and customer service is that it's all based on deception and /or outright fraud.

Unfortunate......Basically the sales dept gets referrals from junk necessary software purchased by customers, when they call up for for installation and activation they are told they have "infections", "malware" and need OMG branded Anti-virus(Xoftspy) too. Then they are pitched an tech support package. Problem is while many customers do have this problem (malware) many customers are manipulated in believing they need to purchase the Junk software.

By the way, I am an MCSE, A+ certified IT person, there are better solutions..........

neverwork
May 31, 2014

Never Work for OMG


this company is a horrible company to work for never work for them and they complain that advance tech support have horrible management people thats wrong do understand the whole room are drug addicts an still shoot up in the bathroom all the people who work here are all recovery , and shout it out like there shit does not stink this is a horrible company because i worked for them , working there to get by with college save money they fired me because of a lame excuse of hanging up on customers , i would never refer any one to this company people who are owners walk around like there the shit when there not thats why they cut down on over time and they cut down on buying there sales employees food companies loosing money because they have uneducated CUSTOMER SERVICE REPS AN TECHNICIANS AND TEAM LEADERS they have nothing better to do but be on there phones and stress the sales floor and they don't care about u unless your numbers are high and your top producers which i was , at the time so I'm guessing there could not afford me they could just laid me off but they just fired me so now , I'm in process of getting my self a lawyer and suing the company , for not giving me the money that i deserve , nor there stupid contracts to scare you they think they know the law when they do not , they think people are stupid this is what happens when they mess with peoples money , i apologize to all the customers that they made me sale because all of the customers should not have bought it because they are extremely broke ,,, and one more thing , management at this place is so stupid they only worry about numbers , and they do not care about your life but there pathetic positions this place is also a health hazard they have fleas roches there bathrooms are disgusting , and also there extremely ,, dirty people there so i suggest anyone do not apply unless your a recovery drug addict .

Sad to see these reviews
Jun 14, 2014

Sad to see these reviews


It is really disappointing to see these reviews (especially from "Never Work"). I am a Rep for OMG and have been working here for over a year. I can't believe that someone would complain about this place. They pay very well and go above and beyond to take care of all their employees. "Never Work" mentioned they got fired because they were hanging up on customers. What do you expect? If you hang up on paying customers at ANY company you are going to get fired. Also, "Never Work" was complaining about not getting free meals from the company. It is not OMG's responsibility to feed you! They cater the office frequently because they appreciate their employees. If you want free food go to a shelter. I am sure that with the income that OMG provided you are more than able to go buy yourself food. People apply to work here on a daily basis because the company has a stellar reputation. I am proud to work for a company who provides a legitimate service. I also like the way my paycheck looks every month hahah and the benefits they provide is a huge plus. OMG is the best! People need to relax...

Kowalkoch1890
Jul 12, 2014

Disappointed


I bought OMG's premium protection program and have been a preferred member since March 2014. I was very excited about getting this program on my computer and never having to worry about these sorts of problems again. The first problem I encountered with OMG is the intial computer assessment where they take over your computer for up to 24 hours. After sitting there for eight hours, I called them to tell them I needed my computer, they finally started working on it. Next, I found the customer service to be very slow. It also seemed that the phone agents spoke English only as a second language. I don't feel that that is enough to accurately explain computer problems. It might benefit the company to offer classes for their service attendants to improve the quality of the phone experience. Also I found that as a customer, the agents would put me on hold too frequently.

I might mention that I paid over $700 for this product, including their product called "Privacy Guard" which wiped out my bookmarks and history every day and I had to start over. After 3 months of becoming a member, they came out with a new version of the program that they told me was not as aggressive, but that I would have to purchase it. I said that it wasn't a good business practice to charge a customer for replacing a bad program when they admitted the old one was faulty. They still wouldn't give it to me for free.

I am disappointed that the company isn't better than it is as I was looking forward to a good virus protection etc program. I'm not a computer genius by any means, but I know that OMG's programs do have problems. I could be wrong but I don't think that the company is a deliberate scam, but I haven't had a good experience with them in the last 5 months, I wish them luck in improving their products and customer service, however, I have decide that come next March, I won't be renewing my membership under any circumstances.

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