refund of returned products

Well, when I called to cancel my auto delivery because I did not like the food, the representative was INITIALLY very nice. Tried to talk me into alternatives (I was already getting the premium package), delayed auto delivery, etc. When I was firm and declined she became curt and very short with me. I had told her there were some frozen entrees I did like, and honestly if that became an option to only order the frozen meals in the future, I would consider that. BUT, because of how rude she became once I made it clear I was cancelling - even with having to pay the 60 some bucks (didn't realize you have to get more than one month on the auto delivery for the deal - I told her I would rather pay that than get charged again and have another whole dining room table filled with food I would never eat) I would NEVER be a return customer to Nutrisystem. Still waiting for the refund on the awful dehydrated food I shipped back in December...