North American Bancard |
| United States, Kentucky |
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Consumer reviews about North American Bancard |
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DukeL
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Dec 13, 2011
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Fradulent and Deceptive
Dear Rebecca,
Why you did not response to our letter date November 16, 2011 regarding the issue that the NAB refusing to provide us the equipment and software as clearly indicated in the application? But, one year later the account (No. 8788290220884) placed in collection?
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rpaull_nab
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Dec 14, 2011
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Fradulent and Deceptive
DukeL,
The only correspondence we received from you was on 10/27/2010. On 11/01/2010, we responded asking to please provide specific information, as the letter your sent was simply asking for a copy of all contracts and that you would like to stop any charges.
Nothing was received after that.
I show that we shipped the requested free terminal and swapped it when there was an issue with it. I do not see where anything was refused.
I urge you to reach out to me directly so that we can actually assist you.
My email is [email protected].
Thank you,
Rebecca
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DukeL
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Dec 14, 2011
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Fradulent and Deceptive
Rebecca,
We sent a letter dated 10/27/2010, and we specifically asked for the copy of "origin contract", not illegible document. You responded, on 11/01/2010, that you want to resolve the issue without further delay, however, you did not provide us a copy of the "origin contract" as requested, but a copy of illegible "copy of copy of fax..." (I understand that you would tell me that you didn't keep or lost the origin contract). On 11/16/2010, I response to your 11/01/2010 letter trying to resolve the merchant issue of the NAB refusing to provide the "FREE" terminal and software as clearly indicated on the application (I clearly understand that you already said you not receive it!). Since then, I heard no response but one year later, the merchant account in collection.
Rebecca, since this is the first time I heard that the NAB sent us a "FREE" terminal as indicated on the merchant application, can you provide (or write) us a statement states that the NAB already send us a "FREE" terminal on date xxx? I want in writing!
Assume that the NAB did send the "FREE" terminal to us, then why did the NAB refuse to "reprogram" PC Charge software as clearly indicated on the application?
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DukeL
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Dec 14, 2011
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Fradulent and Deceptive
Rebecca,
We sent a letter dated 10/27/2010, and we specifically asked for the copy of origin contract, not illegible document. You responded, on 11/01/2010, that you want to resolve the issue without further delay, however, you did not provide us a copy of the origin contract as requested, but a copy of illegible copy of copy of fax (I understand that you would tell me that you didn't keep or lost the origin contract). On 11/16/2010, I response to your 11/01/2010 letter trying to resolve the merchant issue of the NAB refusing to provide the FREE terminal and software as clearly indicated on the application (I clearly understand that you already said you not receive it!). Since then, I heard no response but one year later, the merchant account in collection.
Rebecca, since this is the first time I heard that the NAB sent us a FREE terminal as indicated on the merchant application, can you provide (or write) us a statement states that the NAB already send us a FREE terminal on date xxx? I want in writing!
Assume that the NAB did send the "FREE" terminal to us, then why did the NAB refuse to reprogram PC Charge software as clearly indicated on the application?
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rpaull_nab
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Dec 22, 2011
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Fradulent and Deceptive
DukeL,
We have received back the equipment that was provided for free, and we had also built a file for the PC Charge that was available for download and processing at your convenience.
We apologize for any misunderstanding and will be sending you additional information via U.S. Postal mail.
Thanks,
Rebecca Paull
Research Manager
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DukeL
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Dec 24, 2011
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Fradulent and Deceptive
Rebecca,
Yeah! It's misunderstanding that the PayProTech (forgery) turned the FREE equipment (of NAB) into the LEASE equipment.(of First Data), and the PC Charge was available that located (hidden) somewhere that we haven't known. The deal was the NAB reprogram our PC Terminal, not we reprogram our PC. I look forward to see what's in your additional information.
Rebecca,
The card service agreement without the Merchant's ACCEPTANCE is the NON-BINDING contract, and the NAB withdrew money from the merchant's bank account based on the term of the NON-BINDING contract was an act of a thief, and by sending the the merchant account to a collection based on the NON-BINDING contract was totally illegal.
The NAB shall be responsible for any damages caused by its acts!
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rpaull_nab
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Dec 28, 2011
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Fradulent and Deceptive
We have responded to you via email.
Thank you,
Rebecca Paull
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DukeL
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Dec 29, 2011
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Fradulent and Deceptive
Rebecca,
According to the PayProTech who signed the Merchant's application, the equipment was the LEASE equipment of the First Data, and it's NOT the FREE equipment of the NAB. Until now, there is no reprogram PC Charge software setting up for us to perform any credit card transaction.
Please read the last paragraph of the Merchant's Acceptance section in the Merchant Application. It clearly states:
"A MERCHANT'S SUBMISSION OF A TRANSACTION TO GLOBAL DIRECT SHALL BE DEEMED TO SIGNIFY THE MERCHANT'S ACCEPTANCE OF AGREEMENT, INCLUDING THE TERMS AND CONDITIONS HEREIN." Hence, we've never submitted any transaction, therefore is NO ACCEPTANCE of the Agreement.
The card service agreement without the Merchant's ACCEPTANCE is the NON-BINDING contract, and the NAB withdrew money from the merchant's bank account based on the term of the NON-BINDING contract was an act of a thief, and by sending the the merchant account to a collection based on the NON-BINDING contract was totally illegal."
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rpaull_nab
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Dec 30, 2011
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Fradulent and Deceptive
Again, We have responded to you via email.
Thank you,
Rebecca Paull
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DukeL
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Dec 30, 2011
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Fradulent and Deceptive
Rebecca,
Not only what you wrote but also the amount the NAB had been debited to our bank account before November 01, 2010, based on the term of the NON-BINDING contract should be reimbursed.
Please understand that no one would do $ business with people who tricked and forged documents.
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rpaull_nab
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Jan 3, 2012
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Fradulent and Deceptive
As I have advised numerous times via email, although your claims are not completely factual, we have canceled your account and removed all amounts from the collection agency.
In regards to First Data Leasing, we are not party to any lease agreements. That would be an agreement with a third party provider, and unfortunately we can not assist with any aspect of that, however you are able to share with them our correspondences if needed. You would need to work with them directly.
No credits are due to the business as we have cleared all previous losses.
Again, we apologize for any misunderstandings that have occurred with your account and wish you the best going forward.
Thank you,
Rebecca
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