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North American Bancard

United States

Consumer reviews about North American Bancard

DukeL
Dec 13, 2011

Service

Dear NAB,
Can you tell me why the NAB refuse to provide us the equipment and software as clearly indicated on the merchant application ( Merchant Account No. 8788290220884)? We addressed in writing the issue to Rebecca, dated November 16, 2011, and no response from the NAB. One year later, the merchant account placed in collection.
One more question, in court, who is responsible for the illegal acts of NAB rep who signed the application (of course, he/she would be disappeared after the contract signed), NAB or the Merchant?

rpaull_nab
Dec 14, 2011

Service

DukeL,
We received a correspondence from you on 10/27/2010. On 11/01/2010, we responded asking to please provide specific information, as the letter your sent was simply asking for a copy of all contracts and that you would like to stop any charges.
Again, we show that we shipped the requested free terminal and swapped it when there was an issue with it.
I urge you to reach out to me directly so that we can actually assist you.
My email is [email protected].
Thank you,
Rebecca

DukeL
Dec 14, 2011

Service

Rebecca,
We sent a letter dated 10/27/2010, and we specifically asked for the copy of origin contract, not illegible document. You responded, on 11/01/2010, that you want to resolve the issue without further delay, however, you did not provide us a copy of the origin contract as requested, but a copy of illegible copy of copy of fax (I understand that you would tell me that you didn't keep or lost the origin contract). On 11/16/2010, I response to your 11/01/2010 letter trying to resolve the merchant issue of the NAB refusing to provide the FREE terminal and software as clearly indicated on the application (I clearly understand that you already said you not receive it!). Since then, I heard no response but one year later, the merchant account in collection.
Rebecca, since this is the first time I heard that the NAB sent us a FREE terminal as indicated on the merchant application, can you provide (or write) us a statement states that the NAB already send us a FREE terminal on date xxx? I want in writing!
Assume that the NAB did send the "FREE" terminal to us, then why did the NAB refuse to reprogram PC Charge software as clearly indicated on the application?

rpaull_nab
Dec 22, 2011

Service

DukeL,
We have received back the equipment that was provided for free, and we had also built a file for the PC Charge that was available for download and processing at your convenience.
We apologize for any misunderstanding and will be sending you additional information via U.S. Postal mail.
Thanks,
Rebecca Paull
Research Manager

DukeL
Dec 24, 2011

Service

Rebecca,
Yeah! It's misunderstanding that the PayProTech (forgery) turned the FREE equipment (of NAB) into the LEASE equipment.(of First Data), and the PC Charge was available that located (hidden) somewhere that we haven't known. The deal was the NAB reprogram our PC Terminal, not we reprogram our PC. I look forward to see what's in your additional information.
Rebecca,
The card service agreement without the Merchant's ACCEPTANCE is the NON-BINDING contract, and the NAB withdrew money from the merchant's bank account based on the term of the NON-BINDING contract was an act of a thief, and by sending the the merchant account to a collection based on the NON-BINDING contract was totally illegal.
The NAB shall be responsible for any damages caused by its acts!

rpaull_nab
Dec 28, 2011

Service

We have responded to you via email.
Thank you,
Rebecca Paull

DukeL
Dec 29, 2011

Service

Rebecca,
According to the PayProTech who signed the Merchant's application, the equipment was the LEASE equipment of the First Data, and it's NOT the FREE equipment of the NAB. Until now, there is no reprogram PC Charge software setting up for us to perform any credit card transaction.
Please read the last paragraph of the Merchant's Acceptance section in the Merchant Application. It clearly states:
"A MERCHANT'S SUBMISSION OF A TRANSACTION TO GLOBAL DIRECT SHALL BE DEEMED TO SIGNIFY THE MERCHANT'S ACCEPTANCE OF AGREEMENT, INCLUDING THE TERMS AND CONDITIONS HEREIN." Hence, we've never submitted any transaction, therefore is NO ACCEPTANCE of the Agreement.
The card service agreement without the Merchant's ACCEPTANCE is the NON-BINDING contract, and the NAB withdrew money from the merchant's bank account based on the term of the NON-BINDING contract was an act of a thief, and by sending the the merchant account to a collection based on the NON-BINDING contract was totally illegal."

rpaull_nab
Dec 30, 2011

Service

Again, We have responded to you via email.
Thank you,
Rebecca Paull

DukeL
Dec 30, 2011

Service

Rebecca,
Not only what you wrote but also the amount the NAB had been debited to our bank account before November 01, 2010, based on the term of the NON-BINDING contract should be reimbursed.
Please understand that no one would do $ business with people who tricked and forged documents.

rpaull_nab
Jan 3, 2012

Service

As I have advised numerous times via email, although your claims are not completely factual, we have canceled your account and removed all amounts from the collection agency.
In regards to First Data Leasing, we are not party to any lease agreements. That would be an agreement with a third party provider, and unfortunately we can not assist with any aspect of that, however you are able to share with them our correspondences if needed. You would need to work with them directly.
No credits are due to the business as we have cleared all previous losses.
Again, we apologize for any misunderstandings that have occurred with your account and wish you the best going forward.
Thank you,
Rebecca

rpaull_nab
Feb 24, 2012

scam

estopp,

First and foremost, I would like to apologize on behalf of NAB for any inconvenience that you may have incurred.

In regards to closing the account, section 13 of the Agreement states, “Any merchant who terminates this agreement prior to it's termination date is responsible for any and all monthly fees assessed under the Agreement for the remainder of the then existing term of the Agreement, including all minimum monthly fee commitments, which in no case shall be less than $295.00.”

Unfortunately enough information was not provided for us to accurately determine your specific Merchant Account, or cancellation fees to date. If you believe your fees have been inadequately advised, then we would need specific information in order to properly address the concerns or correct any errors.

Should you have any questions regarding this response, please have your Merchant number ready and contact our Customer Service at 866-485-8999 x1300, so that your specific situation may be properly researched and addressed.


Sincerely,

Brandy Laws
Research Analyst

pitbull
Jan 31, 2013

poor service, trustless company

I will never recommend this company to anyone! They abuse their customers and never provide their services as promised! They don't honor their refund policy and lie to people to get more money! All their offers and sales are fake and even if you bought something with a discount, they charge you usual price.

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