dishonest practices

What can I say – I did not receive my full order. I received only parts of it. Yes, parts! Talking to these people is like banging against the wall. They promise a refund – then keep quiet for a week. Then you call them back – they say they didn’t promise anything. Their manager is rude and doesn’t appreciate clients.
I have found their address and am planning to pay them a visit
Nomorerack.com Inc,
381 Park Avenue South, 4th floor
New York, NY 10016