Nissan Canada |
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Consumer reviews about Nissan Canada |
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Vasily Burnin
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Mar 18, 2012
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Poor quality product!
Dear Sirs,
I live in Calgary Canada.
In spring of last year I bought Nissan Sentra car in “Royal Oak Nissan” dealership. Along with the car an additional warranty was sold to be at 2.355 Canadian dollars for 60 months or 120000 km. At that it was not mu choice, the seller just notified me. I agreed to that reasoning it was my first car in Canada.
Having exploited the car for some time I started to notice some foreign noise, coming from the steering wheel. The dealership set me an appointment at 16.00, and as it was on the other side of the city I had to excuse from my work earlier. Upon arrival I was told to leave the car for one hour. Coming back in one hour I saw the mechanic, who had started with my car, working with another car. The service manager informed the mechanic didn’t find any problem and a test-drive was needed. During the test driver the mechanic was not able to find anything, until I pointed him to the noise. The service manager informed they didn’t the spare part at that moment, but they would order it and called as soon as it arrived. It was a month and a half until I received a call from “Royal oak Nissan” dealership which informed on the spare part arrived and I could come for repairs. I had to excuse from my work again to be in time for repair. The “Nissan royal oak” dealership asked to leave the car till next day. I replied I could not do it as I had to get to my working place unless they would give me another car instead. The service manager told me they didn’t have available cars at that moment and proposed me to come next day for the service. In couple days I came again to leave the car for the service and was given another one to drive. Next days the service manager called to inform the spare part which arrived for my car was damaged and that they would order a new one and would install it the next day. (That moment made me wonder why first I had been waiting for a month and a half and then was told another spare part would be in a day). I also asked to check on the speed shifter as it made some dangling sound. The next day I took my car after the service I found the shift indicator light was not working, but I already didn’t have time to go back to “Nissan royal oak ”for another repair.
Unfortunately in some time I started again notice some foreign knocking sound coming from underneath of the car. I was not able to take another leave from my work and, instead of spending my weekend with my wife and a new born daughter, I had to go to “Nissan royal oak” dealership have made a preliminary appointment. The situation evolved in the same way as in the first time –the certified mechanic could not find the problem and it took them 2 hours. When I mentioned to the service manager Rafael Segura on the lamp malfunction he replied it was not their fault and it could just go off. I asked if my warranty would cover the case he informed it could not and they didn’t have spare lamps at that moment and promised to recall when they have one. It‘s been a month already but there was not a call from the service.
I had to apply to another service where it took them 15 minutes (I do not exaggerate it) to find the problem. It was worn out front sway bar links and left outer axle constant velocity joint.
After such a treatment from the part of “Nissan royal oak ”dealership I would never want to apply to them, although I enjoy the car I have. The way they do about their clients is threatening the reputation of service of Nissan. On the base of the above I would like to know if there is a possibility for me to transfer my warranty to another dealership. With my regret I have to note that I would have to change the car trend if I get the same way of treatment in Nissan dealership.
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boudreauj
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May 3, 2014
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2006 Nissan Murano
I bought a 2006 Nissan Murano in 2010. I have had nothing but problems since I bought it. In addition, the financing was ridiculous and the salesman screwed up and lied to me and I ended up paying 17.50% interest rate instead of the 9% he promised me. I paid over $1,800 in a warranty that was absolutely useless! I bought this car after my mother passed away and then I had a relationship breakup shortly after. I am stuck with this car. I quickly added up SOME of my repair bills and I'm over $10,000 in repairs!!! Since January, 2014, I have a mechanic that I feel I should sue, he repaired my alternator, serpentine belt, took the rad out and I believe be did not put back in the antifreeze. To condense this story, he left me high and dry and it ended up costing me over $4,000! for headgaskets and other work this mechanic did in Toronto! It cost me $400 to have it towed to Toronto! By the way, the mechanic that did the alternator, he did over $3,000 damage after he totalled my door with a lift gate as he didn't see the car in the snow where it had been towed to him!! I have had so many problems with this car I could write a book!!! This is just a brief complaint that I have with this car! We just discovered gas in the driveway, so now we can assume I have a gas leak somewhere!!! I really believe I bought a lemon. It has drained my bank account, I have one more year to pay for it with that ridiculous interest rate and the car will probably be toast at that point! We even had to replace the door handle, it came off in our hand!! I have had many cars in my life and never has a door handle come off!!! I bought this car at Sun Auto in Toronto, that was the only place I could obtain credit. I have a great job but at that time I had too much credit but I really needed a car! I believe this place ripped me off, I had to contact them 3 months after buying the car because I had fuse problems and other issues. It has never stopped. I would very much appreciate any feedback you can give me. At the present time, my airbag light is on, my backup feature does not work anymore, screen is garbage. I did contact Nissan in Barrie when I was having so much trouble but they weren't much help. They said there was too many mechanics involved. We do not have a dealership in Midland! I feel I should of bought a Ford as I have in the past....never have I had so many problems with a car in addition to breaking my bank account!!! I am trying to get a new mortgage to pay these costly bills!! I don't expect you can help me but I have to tell you I will never buy a Nissan again and never will my friends!
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