Myfamilymobile |
| United States |
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Consumer reviews about Myfamilymobile |
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saritana
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Apr 15, 2013
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didn't send me my purchase
I purchased a phone from this company about three months ago and I never received it. I contacted this company many times but all my claims and complaints were ignored. This company seems to be a scam, beware and better stay away from them!
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Daigo
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Apr 18, 2013
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won't lower the payment
I was told that I would have to pay less by each month if I would buy a phone from them. I agreed, but they still take $20.00 per month and say that they can’t fix their system.
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Leather
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May 25, 2013
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paying my bill at walmart
I want to walmart to pay my bill three different times now, the employee's there did not know how to work the system and they had five of them on the floor with no manager to make a complant to. I called family mobile to get told it was up to walmart to train there employee's and they had no control over them and/or how they took my payment. I should not have to keep going back to walmart to fine an employee that knows the system and I should not get the run-a-round from the company that I pay to have phone service through... I never get my bill paid and no responce from walmart and/or myfamily mobile...
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jvang
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Mar 28, 2015
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HORRIBLE- STAY AWAY!!!!!
I would not recommend Walmart My Family Mobile through T-Mobile at ALL. This is by far the worst phone company I have ever dealt with. The phone was purchased and activated late September for my daughter. In mid-December, the phone stopped having service (only available for emergency calls) after I had just paid for it a week ago. I called customer service after she didn't have service for two days and they had me restart the phone a few times after stating that it should still be in service. After a few tries, it was able to make calls again for two days before it showed no service again (couldn't make/receive calls, texts, etc- not only in our town but anywhere we went). Since the plan is advertised as no-contract, I figured I would just let the days run out (which would have been end of December/early January). However to my surprise, I received a bill in early February stating I owed EVEN WHEN THERE HADN'T BEEN ANY SERVICE SINCE MID-DECEMBER and that the service would be canceled then for non-payment. Anyway, I forgot about it until I called to pay for it and they told me it was TWICE the amount of the last bill I received. I was furious and complained to customer service. First, the guy was saying that I added data service which caused the increase. Then he said he wasn't sure and gave me the email to customer relations. I even took a picture of the bill I received stating the cancellation and last payment due of $34 and change. Their customer relations argued about it stating it wasn't a complete bill yet because my service didn't end until February (when it hasn't been in service since December) but since their customer service is sooooo extremely poor and I was tired of pointlessly arguing with them, I went ahead and paid for it through the phone system a few days later for the increased amount. I didn't want it to become a hassle and be handed to a creditor or some stupid thing like that. Today, I received ANOTHER bill for an even higher amount!!!!!! Grrrr, I have never been so angry with any phone carriers in my life!!! To say the least, the service is a scam!!!!!!!!
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