Mr Lube |
Canada, Ontario, Scarborough (Toronto) |
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Consumer reviews about Mr Lube |
OCanada
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Nov 29, 2014
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Mr Lube70 Grand Marshall, Canada, Ontario, Scarborough (Toronto) mrlube.ca
STAY AWAY!
Deplorable customer service, money grabbers, STAY FAR AWAY!
I needed my winter tires switched on my vehicle, so showed up in the early afternoon. Ended up waiting for 1.5 hours outside in my vehicle, then a rep shows up and tells me their compressor is broken, so come back some other time. I ask to speak to manager, and Qasim comes out.
I say, look, I've been a loyal customer for 5 years, and just been made to wait for 1.5 hours and am now being sent home. What can you do for me? Once the compressor is fixed, can you call me back and get me directly in for a tire change and/or give me a free service, as this delay is your fault?
His reply: oh no, can't do either of those two things. Come back again and wait at the back of the line. Here's a coupon for $4 off your tire change.
So 3 hours of my time is worth $4, Mr Lube? Seriously, come on, this is the 21st century! Stop being money grabbers, own up to your mistakes, and treat your loyal customers right. Otherwise you just won't survive...
Anyway, your company has just lost thousands of dollars of my future business for the next few decades, and all over $35, sad.
Hopefully many others will stay away if they don't want to be nickled and dimed and be taken for a ride by these extortionists.
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