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MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

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Consumer reviews about MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

Debra DeGroot
Dec 23, 2011

Fraudulent Charges

have been charged 9.99 on my debit card fr no reason did not order anythng

Norma I.Martinez
Dec 26, 2011

Fraudulent Charges

There was a fraudulent charge to my credit card, it was not authorized. Please don"t do that, it was $9.99. Contact me: nimartinez59@yahoo.com

Colby1324
Dec 29, 2011

Fraudulent Charges

I have 2 Fraudulent Charges on My account. Both 12/27/11. One for $9.99 & the other for $19.99 - PLEASE CONTACT ME!!! Colby1324@gmail.com

WatchOut4You
Dec 29, 2011

Fraudulent Charges

I highly doubt that Microsoft is reading this complaint board. You should contact them by phone instead of posting here and giving you email address. Or, you can call your bank and dispute the charges and get a new card so that this cannot happen again.

Darlene Hjuler
Jan 4, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

ALL PAYMENTS TO LANDMANDS # 4298 1914 4222 0984 HAVE BEEN STOPPED D/T 12YR. OLD PURSCHASING. THANK YOU NO MORE CHARGES WILL GO THROUGH

WatchOut4You
Jan 4, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

You need to cancel your card and get a new one since you just posted the number on a public website.

tuxedo
Feb 14, 2012

Fraudulent Charges

I was charged 74.99 on my debit card by microsoft xbox live. I do not have or want anything to do with an xbox or its games. After hours on the phone and several trips to my credit union I have to file a police report to attempt to get my money back. When I finally spoke to someone at microsoft they say no charges were billed to my card number. But how else would it get on my account if they did not send it? BIG SCAMMERS!!! Mary Ann

donnasteeley09
Feb 21, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

just recived my credit card statment it had 50.00 charges that we did not ok there were no phone number to call to stop this money to be taken out of my account called the bank close the account now i have write a letter to dispute the charges before thay will give me back the money this is how they get rich

donnasteeley09
Feb 21, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

there was there charges 9.99 three times plus4.99 4 times in febuary on my credit card no phone number to call so i half to dispute it through the bank

Brendan Spainhower
Mar 8, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

I have also had these charges does anyone know why because its really pissing me off

cherl115
Mar 23, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

i notice a charge of 29.99 0n 3/21, from XBOX LIVE BILL.XBOX.COM WA, what is going on. I did not charge anything to my account that i know of. PLEASE REPLY TO ME AT cherl115@windstream.net

loyderin
Mar 24, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

I just had about 50$ takin out of my account by xbox to. I don't know why. This is a bunch of bullSH*T.

cherl115
Mar 24, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

i went to my credit union to find out about a credit card charge i did not authorize. the credit union had sources to track down the phone number that was attached to the charge was called and I found that my child thought he was downloading a game that showed it was free, but when he downloaded on x-box live the charge showed up 3 days later. I did not get my money back since the game was downloaded and my credit card information had been stored on his game site, so it automatically charged it. I had all credit card information remove from his account, so this will not happen again. I hope this will help someone else- the number is 800-469-9269, you have to have the x-box live account number, the answer to your secret question that was put in when you obtained x-box live &/or credit card number, date charge occurred and amount.

cherl115
Mar 24, 2012

MICROSOFT *XBOX LIVE BILL.XBOX.COM WA

I also had a monthly charge of 9.99 when my son downloaded a game and when that game finished downloading, another game came up that he had not selected and started downloading, which had a reoccurring monthly charge. He tried to cancel the 2nd game, but it would not stop downloading until it finished, so that could be where some of the charges are coming from if you have x-box live and have charged anything on your account lately. Microsoft x-box live phone number is 800-469-9269 and the lady that I talk with was very helpful. But I went to my credit union and the bank manager help me contact them, since I could not get a number. I hope this will help some of you.

chiaverini
Dec 23, 2012

cancel the futures debits

I d'ont have complaints about xbox live, but a need you cancel all my futures debits because I d'ont use more yours services..
On december/2012 a received a debit on my credit card of 182,88 USD and I end my acount whith this debit.
Please d'ont any debits in my credit card what last numbers is 3023
My name is CARLOS EDUARDO CHIAVERINI
My e-mail is CHIAV@TERRA.COM.BR

Thank you

carlos eduardo chiaverini

audreygonzalez27@yahoo.com
Jun 13, 2013

XBOX LIVE charged on my debit card

I was charged 19.99 through my credit card . No phone number to call xbox live to dispute it and I would like my money back.

candice
Jun 25, 2013

charges that are Fraudulent

lets start with a few.....
in October.
10-9 for 9.99
10-10 for 9.99
10-15 for 9.99
10-18 for 9.99

In November
11-26 for 9.99
11-27 for 9.99
In December..

12-03 for 19.99
in February..

02-19 for 19.99
in March ...

3-05 for 4.99
3.07 for 4.99
3-25 for 9.99
3-28 for 4.99

in June ..
6-17 for 9.99
6-17 for 4.99

and pending charges in June
6-24 for 1.00
6--25 for 39.95

that is about 180.81 in Fraudulent charges and need to returned.!! I called the bank statement phone number which wont work unless you have a phone number with it. and there is none so here I am. I can be contacted by e-mail at candicesplace@yahoo.com or my cell phone- 772-631-7445. I do expect a prompt response from someone. copies of the bank statement can be sent when someone responds.

Jenna.Scammed.by.Microsoft
Sep 9, 2013

Microsoft Xbox Live Deceptive Billing Practices

(Donnasteeley09) "MICROSOFT *XBOX LIVE BILL.XBOX.COM WA
there was there charges 9.99 three times plus 4.99 4 times in febuary on my credit card no phone number to call so i half to dispute it through the bank"

Same thing with me except been going on for 2 years and my daughter signed up at a preteen without my knowledge. Since we have a different phone number they give us the following message before allowing us access to remove my billing account information (my daughter hasn't used Microsoft Xbox Live for the 2 years & could careless if her account is closed):

(Again, when we try to do something either through “Manage Payment Options” or “Cancel Auto Payment” we get the below message each time when trying to cancel for the last 24 months; I'm fighting thyroid cancer which has metastasized & I'm sure Microsoft is enjoying my lack of energy so they can keep taking advantage of me as a single mom who is critically ill)
"You recently updated your security info
We have a waiting period for the updates to take effect. On 9/27/2013, we'll delete your old security info:
‎(***) ***-**95"
Why can't they have other security measures beside a telephone like every other company in the world?

If anyone knows their Email Billing Address and/or their Customer Support Telephone # I would greatly appreciate it. You have no idea how much. I can't believe Microsoft is getting away with this. I've always been loyal to them...time for Apple.

THANK YOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

My Email Address: jennastreiner@aol.com

Loishobbs50
Jul 20, 2015

I won't you all quit take money off my card if done give me my money back put it back I'm get me a lawsuit you all my name is Lois Hobbs $150. 00 dallor off 606-7260334 I dent said it was ok put it back

thom1951
Sep 2, 2015

BILLED TWICE

I had funds taken twice for 59.99 on 8/31 I didnot order anything much less for 119. dollars because of this I now owe overdraft charges to my bank . Please contact me so as we can correct this. it is costing me 39 dollars a day .thom.holland@yahoo.com

diju
Jun 10, 2018

Unauthorized charges

Unauthorized credit card charges has caused enough disturbance to me. I took my issue up to get fixed @ customer care weeks ago. Microsoft team did block my card but as yet my concern is not addressed. Also, team support established that I didn't authorize the charges.

I want refunds for the fraudulent transactions done. It is on the company to protect registered accounts and avoid causing financial damages.

Please take note the fraudulent transactions mentioned -
01.03 (March 1, 2018) : Microsoft X Box Game PA MS BILL. INFO SG INR 824.82
01.04 (April 1, 2018) : Microsoft X Box Game PA MS BILL. INFO SG INR 824.82
01.05 (May 1, 2018) : Microsoft X Box Game PA MS BILL. INFO SG INR 824.82

I have blocked my card with local bank (State Bank of India). Owing to this inconvenience I cannot access my card currently. I hope you will address my concern at the earliest please.

Regards,

Diju
diju@outlook.com

sasatter
Jul 5, 2018

UNAUTHORIZED CHARGES!!!

I am having a charge of $9.99 taken from my account monthly that I did not authorize and when I go to my account on the web there are no stored card information or subscriptions that I have, so I can't stop what's not there. Please resolve this Immediately!!!!
satterfield.stacey7@icloud.com

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