GETTING THE RUN AROUND

I placed an order with Metrostyle and never received it. I have called customer service several times and I got nothing but music. I once waited on hold for an hour and the music continued to play. I emailed customer service and never received a response. I did not realize that there was a problem with this company until to late. Once I realized that that they did not refund me for one of my most recent purchases, I went back and checked my charge account to see if they had refunded me for other returns that I made in August and September 2011 and nope, they did not. So to sum it up, they have charged me for an item I never received and they have not refunded my returns. My dilemma is that I continued to purchase from their sister company, Chadwicks, without realizing that the empire had gone under and I need to make several more returns that I am afraid to send back. Needless to say I will be closing my account with this company and will be taking steps to get my money back. They have lost a loyal, long-time customer!!