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MetroPCS

United States,
California

Consumer complaints and reviews about MetroPCS

johnnytightlips
Dec 13, 2011

Fraud and cheating

Metro is asking for my high security password but i dont remember ever putting my account on high security and therefore i have no clue what the password is. They have no question or hint to help me find my password and i sure as heck dont want to go to the corporate store to unlock it, this sucks so much. any help?
zzzinnnhhhhuuuecitos
Jan 10, 2012

Fraud and cheating

Guys! Let me tell you something! Each account on mpcs has a pin code and security question, or a high security password, actually every customer makes his own pin code, its frustrating sometimes when people don't understand that! I work for customer service, and trust me, you customers need to be more responsible with your stuff! I mean don't get me wrong, but is frustrating when people (lazy people, by the way) say they never made up a pin code, easy, you can not open an account without a pin code! We can help you but come on! We can't get into your minds to get that info, two days ago a guy called me ( a very rude one) to ask me to move his photos from one phone from another !!! I mean, really? How lazy! You customers, need to give us the tools to work together!!! Why you do not understand that?
mrmaserati
May 17, 2012

MetroPCS sucks terrible horrible customer service.

For over a week I argued, begged and pleaded at every level, 6 store reps, 6 online reps. In my opinion all of them incompetent and many rude. Autopay account deleted and recreate at least 4 times. Everyone keeps saying the same thing just go in and update to account info. The account was even verified by a Corporate Center supervisor. Phone service has been shut off twice. Even after the store manager at the corporate Center assured me that it ad been restored.

Then I found the emails for coroprate HQ. Two emails to three execs and the problem was fixed in two hours. You do the math. Corporate email, fax number, phone number and my complaint letter is at http://SwensonStudio.com/MetroPCS.htm

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