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Mayan Palace

Mexico

Consumer reviews about Mayan Palace

miahall
Jun 17, 2016

Mayan Palace Timeshare Scam

During our trip to the Mayan Riviera. My husband and Iwere asked to attend a breakfast the next morning. We were pressured and tricked into signing a contract for 30 years membership with Mayan Palace. When we came back to USA we wanted to find a way to get out of the contract, but it was almost impossible.We were paying for a 5 years and we never used it. We have spent $10k dollars on various scams over the years with promising to sell it for us.
Tired of wasting our money I called a Mayan Palace and they offer to help resell our contract. They referred us to a Broker company and we paid $700 and after two years this company disappeared. Tired of been scammed, browsing on internet, I came across Mexican Timeshare Solution website, I read the Testimonials and I decide to try once more.I was very skeptical at first but they didn't require any payment upfront so decided we had nothing to lose. They were very professional and had the contract cancelled within six months. We were cleared of our membershipcompletely. We are very happy with the service, and highly recommend MexicanTimeshare Solutions.

Beware, if you see any Mayan palace salesperson run away and if you are in the same predicament I recommend Mexican Timeshare Solutions.

tobybell
Oct 19, 2016

Mayan Palace Timeshare Fraud

I bought a time share at Mayan Palace as an investment and was told I could use the equity to purchase a one or two bedroom. They have totally lied about everything they said they were going to do. They are impossible to contact. They said they fired the manager who originally sold the time share to me I do not believe that happend. The same sales person sold my Girlfriend a time share that I heard him say they would sale her time share for exchange for hers because she was trying to get out of her old one. She signed the papers and was stucked with two. They completely lied to her and continue to do so. She had not had any success in resolving her issue with the same time share company. She also had another couple that were friends of hers that bought and they were lied to and promised a bunch of stuff. Tired of so many lies, we found a company that cancel timeshares, we contact them for a free consultation. They sent us a contract where was established if they do not cancel our contract we do not have to pay anything to them. They got the cancellation of 2 of our contracts and they are working in our other contract. we are happy we the results and we want to share with others in order to avoid more injustice from Grupo Mayan.

amandaturner
Jan 10, 2017

Mayan Palace Timeshare Bad Experience

My sister and I both owned at Pueblo Bonito, Sunset. We were there in 2011 and got sucked into a presentation at Mayan Palace. Being stupid and believing this would get us out of our existing timeshares, we signed on. We had to pay $13,000+ to them as well as $7,000 to transfer ownership through TimeshareResaleMarket. We made that decision based on repeated lies. we checked with them two years ago and of course they don't want to buy it back and we had not found a reputable sales agent to get rid of it that way. Even we offered to sell it for half of what we paid for it.
We found "Mexican Timeshares Solutions"; we called them and was promised no payment until the contract is canceled. We provided them with everything they needed and cooperated with them to help them do their job. They delivered on their promise they did cancel the contract.We honestly highly recommend their services and do not pay anything until the contract is canceled. After a nightmare, now we can rest.

debrabarret
Apr 20, 2017

Mayan Palace Awful Experience

3 years ago me and my husband acquire a membership with Mayan Palace, we think that could be a great idea to invest on a timeshare
We wanted the cancellation but the resort denied that possibility while in the timeshare presentation the salesperson told us that we could cancel whenever we want it, of course it was not true. Bad treatment and a misleading membership , the first year was fine , then the problems started when we received a extra charge from a service that we didnt used it. The cost of the maintenance fees, totally is a crazy price and out of our possibilities. I think that Mayan Palace resort is one of the worst places in the world.
We found Mexican Timeshare Solutions on a timeshare users group website and we hire them. I highly recommend Mexican Timeshare Solutions if you want an honest, responsive means of getting rid of your Mexican timeshare. Mexican Timeshare Solutions took no money upfront .I paid them after they sent me documentation from the Mexican court that my timeshare was revoked
You dont have idea how much I battle with those people to let me go out, all was my fault for not read the contract in time, but now friends you know it, so stay alert.

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