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MASSODRESSGROUP (www.dressale.com)

Canada

Consumer reviews about MASSODRESSGROUP (www.dressale.com)

magnoliakng
Dec 8, 2012

TERRIBLY MADE DRESS!

I have never been so angry in my life. I ordered a dress from MASO DRESS GROUP or www.dressale.com for one of my bridesmaids. The dress online was very pretty and I showed all my bridesmaids (3 of them) and they agreed. I decided to purchase one of the dresses in my maid of honors size (she measured herself and told me the size that corresponded with her measurements) as a trial. Boy am I glad I only ordered one dress and not all three! I would be out of $160 times three if I had!

The dressed arrived ahead of schedule and when I pulled it out of the bag it arrived in it was horrid. Misshapen, the bow on the front was at least twice the size of the one in the photo, and when you put it on, it hung completely lopsided on the body! It wouldn't do up despite ordered the dress in one size up from the measurements we gave as the way it hung on the body!

I wrote the company right away telling them I was dissatisfied with the dress and wanted to make a return. Needless to say, I spent many weeks emailing back and forth doing everything they asked; sending photos, describing details and all they could say was "iron it and it should be great"

I eventually gave up and accepted my fate of losing $160 on this horrible company. And then today (at least 2 months later!) I receive an email from them offering me a coupon code to use on their website!! I was so appalled by this that I emailed them back asking them if they were joking as I would NEVER buy from them ever again. This is the reply I received back:

"Dear customer, we really don't want to lose a customer like you, as you claimed that about the dress problem, it is easy to deal with, just wash and iron it then will be ok. And as I checked our quality report, the dress is fine, there is not any problems on it. if there is really something wrong with the dress, then it must be damaged during delivering, we do not want to take the responsibility. please understand. best wishes, alen"

I am so angry with this whole situation I don't even know what else to do. I have tried to report them to the BBB but because there is no legitimate address for them, it proved futile. I am warning everyone, DO NOT BUY FROM THIS COMPANY!! THEY ARE A SCAM AND WILL RIP YOU OFF!!!

Dressale
May 26, 2013

Dressale.com

Dear magnoliakng:
Thank you for shopping with us and telling us about your experience. we are glad that you are pleased with our service.we will be continuously working on improving our products and service.Your satisfaction is our motivation to work hard. Sharing our website with your friends, we will appreciate a lot. welcome your next shopping here.

Thank you,
Dressale

Carmem
Sep 21, 2013

dress

needing an answer for you hurry because i hhave no dress other.thank

h.manoharan
Oct 3, 2013

New Dresses that are pure Rubbish!

TOTALLY TOTALLY AGREE I ordered and received TWO TERRIBLY MADE DRESSES!!

Same story as below - not the right material, appalling thrown together and look horrible! Totally unwearable.
They refuse to take them back - I am still fighting with them after 7 months of almost daily contact. I have alerted the Chinese export officials and various 'lodge your complaint' websites. I won't give in - this is so so bad! They are obviously ripping out a lot of people!
I also complied with their wishes re photos etc and was told to get them fixed up locally!
This also has a sister company operating under another name. They need to be closed down. We need to keep warning people and ensuring the authorities that matter know in China.

We should post the photos on the web too!
Never never again!
Very disappointed to be so ripped off when there are so many decent firms trying so hard to get a foot in the market

Kiwi

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