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MASO DRESS GROUP

Australia

Consumer complaints and reviews about MASO DRESS GROUP

toots
Aug 9, 2012

MASO DRESS GROUP

I also ordered a dress to wear for my daughter's wedding from Maso Dress Group. It arrived crushed and out of shape as it had been stuffed in a cellophane bag. The colour was wrong, the workmanship was disgusting and the fit - well it didn't fit! Absolute waste of money. The dress chosen was of chiffon with a chiffon jacket. Instead of being soft and flowing, it was heavy (1.1kgs) which was due to two layers of lining and heavy padding in the bodice. The neckline and shoulder seams of the shear jacket were not hemmed, just cut and frayed and the side seams were uneven and badly finished. All visible from the outside. The panels of chiffon on the dress had been sewn to the lining without hemming and were uneven and starting to fray. Some portions were not even sewn and had gaping holes. The hem was crooked and the whole dress was ugly, heavy, thick and puckered around the armholes because of all the material used for the interlining and linings. It would be extremely hot to wear - if it was possible to get into it. The fit was abysmal. There was an internal bra strap which was impossible to do up because it was attached to the wrong side of the zipper in the side seam of the dress and didn't allow for your hand to get into the dress to fasten it. You're getting the message - not happy!

Anyway, I contacted the company and forwarded many photos of the problem areas but they didn't want to know. They told me seams would not be visible and would not affect the dress from the outside and maybe I could have a local store near me fix it!
DON'T BUY from MASO DRESS GROUP - they are a definite SCAM!
wolfe
May 30, 2013

Masodressgroup

This company is a total scam! I called before ordering because I have a apple shape & it is hard to shop for online. When I called I asked if I get the dress made directly for me can I still return it if it fits weird, Sure they said, crock of dump. For weeks they emailed me back & forth letting me know about my dress I thought wow this company cares....hahaha that's a laugh. When I got the dress (my high low BEACH wedding dress) was as heavy as a formal winter heavy normal wedding dress. The lace was that cheap shishkabob that stuck together not flowy like they said, also my boobs wow you want to say perky they made this dress to have my boobs in my throat they where so high up they actually hurt the dress was stiff as a board from shoulders down. For the last 4 weeks I have tried everything to get them to return this & NO they wont they say its there choice & they wont but they will give me a $5.00 coupon on my next purchase hahhahahaha WOW is all I can say other that DONT SHOP HERE THEY ARE LIARS, CHEATS, SCAM ARTIST RUN AS FAST AS YOU CAN....each email I sent them back I tried to say nicely "hope you get what I am saying this time", here is there reply to me (copied & pasted directly from my email from them

"we are not responsible for it .

Hope u get it .

Yep that was a smart um toosh as I would say, really sending me hope u get it! I was more amazed on that part then them saying not there responsibility.
vanessa S
May 31, 2013

Masodressgroup

This company is the worst experience I have had with one line buying of dresses.

I agree totally with the complaints above.

I bought dresses that were badly made hem crooked, an fraying. Size was too small. They arrived late. The company were very bad to deal with. The customer service was not good. In fact it is very bad.. They do not want to make good their product which I returned to them by post. They say the address that I sent the dresses back to is not there address and they have not received the dresses -- so they will not refund. It is my responsibility to to make sure the dresses got back to them.

They refuse to refund, have told me it was my problem. I am $$$$hundreds of dollars at a loss.
Never never again.

I hope the WORD gets out that this is a scam company.
vanessa S
May 31, 2013

Masodressgroup

I have read the complaint reveiws and can only agree with the above.

This is a scam company who do not do business according to western standards.

I am annoyed with the way they have dealt with my complain. The dress that were ordered were nothing like the pictures you see online.

It has taken months of emailing them to get some kind of agreement and solution, but to not avail.

I would not recommend them to anyone. I will definitely use E-bay in the future so there is at least some accountability
marieklem
Jan 13, 2014

cancelled order

Wish I would have found this site before I ordered my dress. Ordered a dress for my daughters wedding, within 20 minutes of placing my order, I received a phone call from the company asking what color beading I wanted, told them like it was pictured, was a brown dress with bronze beading, she says we will put silver beads on it. Then she asked what size heel my shoe is, the wedding is in June, I have no idea what shoes I will be wearing yet. So she tells me they will make the dress for a shoe with a 3 inch heel. The next day I received and email, saying the material wasnt available, and they were going to use something different. At this point, I told them to just cancel the order. I got offered free shawls, a 10% discount, and so on to keep the order. After 13 emails back and forth, they finally agreed to cancel my order, and would keep the money on account for me to use at a further date. I ended up calling my bank, and cancelling my debit card, hopefully this will work, usually, when ordering something online, you dont get charged until the item is shipped, why do I feel like this headache is not over yet?

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