Earlier flight

Hello my name is Marcin Wala.
Me and my girlfriend Joanna Fraszczak were "trying" to be back from Tenerife South to Edinburgh Airport on 30 of January.
The company we choose was easyJet.
Flight number EZY6950, reservation number EJKR5XP.
Our flight depart time was 16 40, gate closed at 16 10 on 30of January 2012.
The departing gate was 34.
16 02 was the actual time the gate 34 was closed.
On 16 03 the flight to Edinburgh went off the screen.
16 04 we were at the gate nr 34, but nobody was there!
No people no information nothing.
We missed the flight, which actually missed us, didn`t even bother missing 2 people on the board.
16 23 was the actual time depart flight.
We run at the airport like mad people, trying to find some help.
This is unbelievable how the company can treat people.
Anyway, we missed this flight EJKR5XP, we had to pay for everything to come back, additional hotel etc.
We wrote a complaint letter at the easyJet office at Tenerife South, on the time the plane was still on the airport.
We contacted easyJet Customer Servise as quick as we can, and what the offered us is an "incredible story" - take a look
Name: Joanna Fraszczak
Title: easyJet
Date: 01/02/2012

Our Reference: 120201-001472
Booking Reference: EJKR5XP

4th February 2012

Dear Miss Fraszczak,

Thank you for contacting us.

I have received investigation results from the Tenerife airport. They advised me that as you have arrived at the security check at 16:07 hours it was not possible to reach boarding gate that closed at 16:10 hours.

On the above basis I am not able to issue you with a refund. Please bear in mind that we must have strict restrictions when it comes to boarding procedures and we have to follow them.

What is more we always advise passengers to arrive at the airport early enough to be able to board the plane with no rush.

For more information on boarding procedures please visit the link below:

http://easyjet.custhelp.com/app/answers/detail/a_id/4126

We consider you a valued customer and hope that you can appreciate our position in this matter. I will be most happy to assist you in any way that is within our company's policy.

I do hope you find this information useful. If you have any other questions, please respond to this e-mail. I will be happy to help you.

Yours sincerely

The other thing is that - how do they know what time we went through the check in if they didn`t scanned our boarding passes??
We are still waiting for compansation, and respect for all passangers.
Please help us with it.
Thank You