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MagicJack

United States

Consumer reviews about MagicJack

Watching4u
Dec 28, 2011

tech dept

I got burnt by them too. You are right they were great when they were in start up mode now they are something else. I stopped using the.

Toads Tool
Dec 28, 2011

tech dept

magic Jack is a joke. Anybody who fell for it deserves what they got.

Ike Teller
Feb 28, 2012

re: renewal of access to service for 1 yr.

Tried renewing for over two months, no one at tech support knows anything. There is no phone number to call. Everything gets forwarded to their "engineers" but nothing happens. This is not a way to run a business

Ike Teller
Feb 28, 2012

re: renewal of access to service for 1 yr.

Tried getting renewal for over 2 months. Tech support useless. Billing does not get back to you. No phone number to call. This is no way to run a business

whythelongfaces
Mar 9, 2012

I paid $49.00 for this thing and now it dose not work and I have no phone service

Do you have it hooked up correctly? SOME cordless phones are not compatible. I have to use a corded phone with mine.

donald mcleaish
Mar 10, 2012

Pure scam

Any Law Firm with class action suit against MagicJack...they take immediate payment of $85, know my area code ..zip code is not accessible...then make promises to refund after equipment returned...then lie to say never paid, but they say they have already make refund...just a true SCAM...and a wealthy law firm deserves more wealth paid to them by MagicJack

donald mcleaish
Mar 10, 2012

Pure scam

CLASS ACTION AGAINST MAGICJACK...

Keith7
Mar 21, 2012

no way to contact them

Firstly, when my phone which was purchased from them stopped working I couldn't contact them. There's no address, they don't reply to emails, and their phone number gets you to an answering machine and that's it. Secondly, when I tried to send back the second phone which I didn't need I got no refund and again no response from them! Stay away from them! The only time you get a chance to interact with somebody there is when you're buying the product.

dreamcatcher
Jun 4, 2012

lies

Beware of this company, they lie to people to get their money!
You will be highly disappointed after you paid them!

Fred56
Jun 12, 2012

Cheat on the order

I ordered a new magickjack plus phone last year. Till now I haven’t received my order. They are not responding to my calls or emails. Cheater company. Stay away from them, and don’t order anything!

cinabon
Jul 5, 2012

fraud

This is a pure fraudulence! This company changed my contact after I signet it and now keep overcharging me. Beware and stay away from them!

Megan G
Jul 5, 2012

changed their payment agreement

Two years ago I paid for Magicjack service for the next 5 years. This month my phone did not dial anything. I called them from another phone, asking what’s going on. They said that my number is not valid anymore, however, my account still is. They said that in order to keep the number working I must pay additional $10 each month. I have asked for my money back for the rest of the period, but they denied my claim, and won’t turn my phone back on.

Cara5
Sep 3, 2012

Blocked my phone!

I was never informed about another fee after I pad $20.00 for my phone number. They also took another $10.00 for something, I never found out what. They won’t say! And recently my phone got blocked! I am not able to use it and no one replies at the company!

Chuck
Sep 3, 2012

Higher payment than in their advertisement

I am a customer of this company, and they have a false advertisement. Us, the customers, were never informed about the higher price for their services. Instead of $20.00 per month, we are actually paying $30.00.
Hope this information is useful for those who want to join.

naty
Oct 31, 2012

does not work!

I wanted to save up, and decided to purchase magicjack. In total I paid $600 with all the installations. The product did not work! It did not work at all! Meaning I did not save anything, I just lost a lot of money for nothing!

denzel8
Dec 10, 2012

Used a defective phone so that I could not connect

Because they have sent me a defective phone, I was not able to connect to their services. And now it seems that these services are no longer available and I have to pay another fee! How smart of them!

Richard Howes
Dec 11, 2012

did not let us use the services anymore

After using this company's services for one year we decided to cancel, since there always habe been some problems. Like when using the internet some kind of window could pop up and bother. Now when they took the payment for the next year, they did not allow us to use the phone communication again, and told us that we were no longer allowed to, since we have been using it too much! How is that possible?

comablair
Feb 20, 2013

dishonest company

beware of this company, it is just a pure scam! hey never provide their services after I made a renewal but they keep charging my account without any authorization. Beware and better stay away from this company!

Bengalo
Feb 21, 2013

poor provider

This provider is a pure fraud! I used their services for a while and I can confirm that they never provide their services as it was promised, there were troubleshoots and no high quality services and the company improved nothing after my complaints. I cancelled my contract and I was overcharged for the early cancellation but they never refunded me money for problems with their services!

Leuv
Mar 12, 2013

scam

I purchased a phone from this company and I cancelled my order the same day because I found many negative reviews about this company. They send me a letter that my order is cancelled but they charged my account as it was not. I complained and asked for a refund and their representative replied that I had to wait about 10 days for a refund. I never received it. This company is just a piece of junk! Beware and better stay away from them!

paccogold
Apr 15, 2013

do not deal with them!

Magic Jack is a scam! Thy cancelled promised free calls without a reason and notice and ignored all my complaints and claims when I tried to contact them. I just wasted my money... Beware and better don't deal with this company!

merin
Apr 22, 2013

fake!

There is no such as free calls at this company! They are just using this tactic to lure more clients to scam them later! Don’t sign up with them, you’ll be sorry!

Gornam
Apr 25, 2013

too many negative complaints

Worst company there is! I think no other company has this many negative complaints! Don’t deal with them!

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