Lowes |
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Consumer reviews about Lowes |
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Thud
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Dec 10, 2011
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10% military discount is a JOKE
Someone who doesn't respect how a business chooses to operate in a Capitalist nation is complaining about Socalism. Perhaps you would be happier in a Communist country.
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commonsense_1977
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Jan 12, 2012
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10% military discount is a JOKE
You make more than 45k (since you said you're in that bracket). And you're complaining about 10%. Most employees make far less than that and that is what they get too. I don't think a avg of less than $10 a ticket isn't really going to hurt you..Not many people spend more than $100 avg ticket.
Save that discount for the Vets that make less than you. That actually need it. The one's on a fixed income.
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TWins4us
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Feb 9, 2012
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retaliation for calling corporate
PT - As I read your complaint from your local LOWES it was if I were reading a script to everything we've been through with LOWES on 1604 West, San Antonio, TX!! I kid you not...from the flooring to the kitchen it's been a comedy (NOTHING FUNNY) of errors from the moment we walked out of that store on September 11, 2011 with $25000.00 in orders!! From the kitchen sales representative Brian M. to the appliance people, one who even had the gall to tell me once when I called about the status of our 2nd refrigerator that he was sorry for not getting back to me but they had a sale going on and they were "Super Busy"!! I immediately explained how I didn't care what sale they had going on at the time - that we had already PAID for our refrigerator and that we were as important if not more-so than the potential customers he had standing in front of him!!, to another Manager the week before Thanksgiving who PROMISED that he would personally take our case over and see to it that everything was taken care who subsequently NEVER called back!! From Frank, to George, Brian, and as recently as today with Betsy S. (another "store manager") it's been nothing but misery from start to finish which just happened to be last week Thursday, FEBRUARY 2ND, 2012!!! For replacement cabinets, new countertops, new carpeting up, wood floors down, NOT TO MENTION matching wood on the stair whose bullnose didn't match either and had to be hand stained to match by the contractor who did the installation!!! UNBELIEVABLE...Down to the drawer pulls that were crooked, a sink base that didn't fit and had to be reordered - O but...the installers installed the smaller one 2 inches off center of the window and then made as if we were being picky to expect that our new sink should be centered on the kitchen window like the old one was...the countertop guy was the one who pointed that bit out - LOWES suggested that we keep the wrong sink base and just cut 2 inches off the wall end of the counter top and attach it to the open edge at the other end of it which would have resulted in a seam two inches from the start of the counter??? I am sure they would have done that in their own homes...Have I said UNBELIEVABLE??? So, this is obviously a company wide problem. Considering that you and I had nearly the exact same issues...NOW I am arguing with the store over extending our 6mos. same as cash that expires next month because we are down to the wire to close on our home improvement loan that we had fully intended to do to begin with to pay the job back once the work was finished to avoid being hit with interest on the $25K!! Considering all that was done/NOT done/done improperly that caused a 1 - 2 mo. job to go out to 5 MOS!!! we shouldn't have to pay a stitch of interest. Of course...par for the course...BESTY S. at the store this evening tells me I should have read the contract when we signed up for the card in September - that their "project card" isn't always intended to be paid off in 6 mos. and if it isn't then you have to pay the interest!!! What an idiot!! Between their corporate office, their project card dept. and her...I spent over 2 hours on the phone tonight trying to get Betsy to understand what their project card dept. said...that the store could run a full refund, then recharge it as of today and the clock would start over - I told her I didn't even care if they re-ran it as of Oct. or NOV, DEC...just so long as we didn't get charged any interest or have to pay any interest before we close on our home improvement loan!! She was indignant, unprofessional, and condescending all the while, even snickering at some points..then refused to give me her last name. When I explained that I could get it either through corporate or by calling the store back again and asking someone else - she said, "Well I guess that's what you'll have to do then!" I don't know why I'm surprised as that's been the treatment pretty much the entire time once everything started going south...so...4 refrigerators, 2 stoves, and numerous delays in cabinetry for either lack of ordering or ordering the wrong items...we are FINALLY done - 5 months people!! We have a 2200 s.f. house with a VERY small kitchen that was replacement only, ...no additional anything...I've gone on long enough for here, for now, but trust I will be contacting their corporate offices with pictures and long explanation. If they don't care to act upon it in any way that of course is their prerogative. It will catch up with them if it hasn't already...I've heard rumors of LOWES filing for bankruptcy protection!! Considering all the money they had to have lost just on our job alone - between what this kitchen guy continued to comp to us unnecessarily, to what their nearly completely incompetent contractor was paid for costly mistakes in installation. It's obvious we are not alone. THank you for sharing your story and I'm sorry that either of us had to go through any of it...lesson learned...next time we will check ANGIES LIST first!! BIG company doesn't mean BEST by any stretch of the imagination when it come to LOWES for sure. We will NEVER buy a single thing from them in the future, not even dirt for the garden. NONE of our friends will either knowing what we've gone through.
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whythelongfaces
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Feb 9, 2012
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retaliation for calling corporate
You people are forgetting one little important fact here: UNLESS you order your cabinets from a CABINET SHOP, you are subject to MANUFACTURER errors. Lowes does not, I repeat, Lowes DOES NOT make cabinets or flooring. They ORDER it from the MANUFACTURER. Manufacturers screw up. Instead of bashing Lowes for trying like hell to get it, how about next time using a FLOORING and CABINET company instead of a retailer?
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mixie
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Feb 22, 2012
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Employees
That would irritate me if every employee I saw stopped me and asked me if they could help me. I like to shop in peace. If I need assistance I know how to ask for it.
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YouareIdiots
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Feb 22, 2012
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Employees
I like it that employees are interested in helping me. When they don't ask, then people will complain just as I did. I would rather them ask, than to not even care if I'm being helped or not. It shows that they truly are committed to customer service which is so important these days.
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whythelongfaces
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Feb 22, 2012
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Employees
Amen Mixie. Some people just need to be coddled. I too like to shop in peace and if I need help I have a mouth and know how to ask for it. Let the poster go to HD where he can feel important. I will stick with Lowes where they do not bug the hell out of me.
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YouareIdiots
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Feb 22, 2012
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Employees
And then you people would bitch about not being able to find an employee to ask for help. It takes a second to say "no thanks". Some people just can't be pleased.
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jbfirebird
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Feb 22, 2012
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Employees
"Some people just can't be pleased." you sure hit the nail on the head...this would also include you since your complaining about not being able to find one to coddle you.
home depot, although they have what you want (the coddling employee to give you attention), are too much. if the employees arent busy, they are stationed at the end of an aisle ready to ask you if you need help. its kind of annoying when you know what you want but every aisle you pass, you get asked if there is anything you can be helped with. NO FOR CRYIN OUT LOUD, FOR THE 5th TIME, I DONT NEED HELP. competent people can ask for help when needed. and seeing as they have dozens of employees working during any point of a day, if you cannot find an employee, you arent trying hard enough
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YouareIdiots
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Feb 22, 2012
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Employees
Those people have to ask, or they get into trouble. Give these employees a break for doing their job and following what the policies are. As I said, it takes 2 seconds to say "no thanks". They are just trying to make a living and doing what they are required to do just as the expectations of your employers. I don't need "coddling" but i do like it that they care about their customers.
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mixie
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Feb 22, 2012
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Employees
Your last comment was a baseless assumption OP. I have never had a problem finding an employee to assist me when needed. I wouldn't "bitch" about a situation that was in my control.
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mixie
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Feb 22, 2012
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Employees
*Next to last comment. " And then you people would bitch about not being able to find an employee to ask for help" Lowe's cares enough not to hound their customers. I do not want someone up my butt while I am shopping.
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YouareIdiots
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Feb 22, 2012
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Employees
Maybe you wouldn't, but a lot of others do. I have a friend who works at HD, and he stated that if an employee doesn't ask, nine times out of ten, they are complained about. You're damned if you do, and you're damned if you don't. That's why I would never work in retail.
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wifi8827
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Feb 22, 2012
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Employees
I used to work in retail and we had to ask everyone if they needed help. Usually I would just let a customer look around for a while first, and then ask because it felt wrong to immediately jump on a customer and ask if they needed help as soon as they walked in to my dept., because they hadn't even had a chance to look yet.
Personally when I go to a store, I like to be left alone If I need help I will go find someone on my own. I don't need 5 employees to greet me and someone to hold my hand when I go in a store to buy a light bulb.
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whythelongfaces
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Feb 23, 2012
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Employees
Never work in retail? No, but you sure don't mind bitching about those who do have to work retail and put up with shoppers like you who need babysitters.
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SteveShawn
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Mar 17, 2012
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Employees
youre absolutely right. Home Depot is so much better to deal with. Good luck special ordering anything from Lowes. (cabinets, counters, flooring, doors/windows.) I've done it all and I always have to go in numerous times to actually find a person working that has any knowledge about their departments products and doesnt simply say "you should come back when a specialist is here"
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Spider3
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May 4, 2012
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Beware of this fraudulent company!
The items we ordered from them arrived damaged and some of them couldn't even be installed. A few weeks later they sent replacements which were even worse. Beware of this fraudulent company!
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Ricardo12
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Dec 3, 2012
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fraudulence
Beware of this company it is just another credit card fraud! They do fake bills and other charges and once you dealt with them you can't get away without money loss. Don't do the same mistake as I did.
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