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LogistiCare

United States, Wisconsin

Consumer reviews about LogistiCare

logsrme
Dec 29, 2011

volunteer mileage oay

LogistiCare PAYs their volunteer drivers less than half the federally subsidized allowed funds. ISN'T THIS ILLEGAL????? I want to know if Gov Walker or Doyle signed this out of state company-DOES anyone know or care??

maramire
Mar 20, 2012

transportation gas reimbursement

I was admitted to the UW Hospital in Madison WI on 3-14-2012. I was released on 3-17-2012. I had a scheduled ride both ways. Sunday night, I ended up needing a ride to the ER in Fort Atkinson Hospital. I tried calling on Sunday and was told I would need to call back on Monday. I had all plans on calling, but once again, got taken by ambulance to UW once again. I needed a ride home and my son came to get me with my car. So, I called today to get reference numbers for gas reimbursement for Sat. for Walmart Drug store in Jefferson WI for prescription, Sunday for K-Mart in Fort Atkinson WI for prescription, gas reimbursement for ER in Fort and ER ride home from UW. When I made this call today, Logistic told me that I had ample time yesterday to call for the rest of the numbers. I tried explaining that I did not. I asked to speak to a supervisor and was told no one was available. The rep told me, I have your name and phone number, the supervisor will call you back. It is now over 3 hrs and still no call back. The rep also told me that I can not be reimbursed because the hospitals should have called Logistic to release me. I have never had to do this before. I don' t know why the rules are changed now. I would really like to hear from someone.

frogg5197@yahoo.com
Aug 23, 2012

gave them 5 days notice

I called them monday cause I have an appointment to discuss my surgery their are 5 days in a week. I told them that every month last year i was left either at my apartment or at the dr office... My pickup time was 3 i was home at 8pm that night. this happened every month and a couple others they just failed to show at all. they told me that i had to make another app. which I would have to wait 5 more days. so I told them that this apointment was important cause I need to see how long i have before they are going to operate. this is a new dr. I am so sick of you all. The lady told me on the phone that it was not her problem and have fun finding a ride. Logisticare are a bunch of people who are nothing but bastards.

jeremiahrobinson
Jul 29, 2013

Ride was late/ manager was rude when I call to complain and ask for a specific driver

My name is Jeremiah Robinson and I am a dialysis patient, I have diabetes and high blood pressure. My ride call after the scheduled time he was suppose to pick me up and said that he was running 20 to 25 minutes late, he turned out to be over an hour late. When I call the transportation office to complain and ask for a specific driver the manager over transportation attitude was very nasty and rude. She was not concern about my wellbeing or health. I then ask to speak to the owner and she rudely told be that she was the manager and I can't go over her head because she makes the schedules for her drivers and the manger will back her up that's why he put her in charge. She said that she do not have time to listen to any complaint and the owner don't either.

trichzone
Dec 5, 2013

gas reimbursements not paid

Scheduled a transportation appointment in December 2012, for an appointment in January 2013. After getting the run-around about paperwork from the insurance company, I was refused payment stating that the claim was not filed in time.

In July 2013 I filed a claim for a trip that was scheduled for that same month. This time I was told that the address that I had submitted to them was different from what they had on file. I asked who had changed my address and was told that I did. The address that they had on file was an old address from 10 years ago. I know that I have never given that address because I did not
use any transportation services until my grandchild was born in 2006, and we lived at the same address until 2012. They told me
that I would have to write a letter to correct my address. I asked who wrote a letter to change it in the first place. Each time that I called about the problem, every person was very rude and acted like they didn't want to be bothered.

ladyjane652014
Jun 3, 2015

the worst

On April 30,2015,I had a 12 noon pick up, but my appointment ran over. When I came down I asked the guard, he knew me, if anyone had come to pick me up. They said no,so I waited until 12:45 to call logistic care for a ride. I was told it may take from one to three hours for a ride since I was at fault. I said okay and waited. At 4:45 I called again. I was told I was a no show so they would try to find me a ride. I took a cab instead. I am so happy I have guards on two shifts to back up my story.
. . ..On April I had an appointment and my pick up was for 11:30. I was waiting for my ride by11:20. I asked the guard if anyone had come looking for me. He said no/ so I proceeded to wait. The guard, another patient,waiting for logistic care ,and me. We started talking and after about the other patient and I called logistic care and we're told the ride should be there soon. Her ride came and since we were going the same way I asked if he was for me too. No he was not. I called logistic care again and was told my ride was there at 12:59 and I was a no show. I am so glad I have two witnesses to this lie. This was on April 29th. I turned in a complaint. I received a letter from logistic care saying there was insufficient evidence for this complaint.
I am going to do the second step for complaints. If I don't get any satisfaction, I will take this farther. I tell people logistic care "free rides" ,are not free. Our taxes pay for this and they need to do better. I will let you know the outcome of this situation.
' Tip. Always cancel you trip,because if you are labelled a "No Show" they still get paid. At one time the cost was 16.00 each way

Jjjjjjjjjh
Jan 26, 2016

Logisticare crooks!

I have 2 seperate case-workers trying to help me get re-embursed for mileage but, I keep getting denied for stupid reasons! Logisticare is a scam!!
Its like flipping a coin whether they will do their job or not!! They get 2 sources of information to 1 appointment & they still cant even get it right!!
This time I had my case-worker call & fill out paperwork, well, the professionals got a taste of how they make complications because I got denied again.
Guess I'll stop going to my counceling sessions cause I cant afford the travel

Jjjjjjjjjh
Feb 23, 2016

Scam operation!

I see a counceler weekly. Every month I go through the procedure to get re-embersed gas mileage. Well its been a year and, still waiting to get re-embursed from trips made up to a year ago. They always say they sent form back for correction,..but they NEVER do that. Seems all patient & client reviews claim to be denied re-embursement. They owe me over $200.00 to date, ..still fighting it. My counciler took over paperwork 4 months now,...still getting denied for the STUPIDEST reasons!! Fact is, I am at every appointment except 1 because of a snow storm, well, they replayed that cancellation recording for every un-paid appointment. I finally was transferred to someone who claimed will re-emburse after she called my counciler to verify,...still not getting re-embursement. I cancelled my counciling sessions cause I cant afford the trips anymore. But, I did find a number to call to complain, here it is people, wake them up on this fraud help; Maine equals Justice 207-626-7058.
Most crooked outfit I witnessed in my entire life at 50 years old. Sad part, its provided by the state of Maine, who claim to help disabled get to their appointments

Serious!
Jun 21, 2016

Send Strangers to Pick Your Toddler Up

We will do our best to keep this simple and short of the long story of the many details as the report is titled along with calling the police for requesting medical records. You can follow the link below this article for more details on the incident that encounter when requested medical records. Regardless to a contract or doctor's order, Logisticare will send anyone loosely with your address area and not offer the option of mileage reimbursement if not have the assigned company to take your underage child to medical services without parent. You can have any given of Logisticare's thousands hired to call at any moment that they are picking up your child without against proper orientation arrangement with Logisticare & parent. They will have at least 5 companies scheduled in one week to pick up and deliver your child (without parent) for rides. You may not know until it's pick up time and Logisticare have this reply of be grateful to get there, mentality!


There was an incident on a 30 minute ride where a child (under the age off 10) didn't arrive 1: 45 hour to get there medical appointment "school". "Logisticare" claim it was traffic but it was these guys that must or claim to took long route. The school stated the child was in ok and well condition upon arrival. There was several incidents even after a signed contract of the subcontractor that agreed they wanted the contract, there was changes with "he said/ she said and they said". Logisticare refused the two options to select a company and interview of 2-3 steady drivers or if have to use different companies, then pick me up as the parent with a dropoff and pickup of a reasonable distance or nearyby medical facility as offered by the parent. The parent, had to seek and interview companies on their own that would meet the agreement to not delay medical services for the child. There are more details and updates that need put with this illogical Logisticare. Let's speak to the sole responsibility of Logisticare in regards not to communicating ahead of time of who is picking up my child or offering options of a responsible company with consistent drivers to pick up the client, a mnor child. Logisticare "supposedly" was gossiping with this (subcontractor) how they not wanted (the subcontractor on the contract and by doctor's order) to take the child anymore and wanted them to move to another region. We really feel this may have turn into or may be a cover lie by this subcontractor. We going to speak on that subcontractor at another time. Regardless of what that matter of the he said/ she said, Logisticare should have contacted the parent for mileage reimbursement, the child's mother as soon as Logisticare got notice that subcontractor wasn't able to continue schedule and not loosely have her address available.

There are more incidents that occurred in recent such as the report being notated in the account of the "school" reported that the child no longer attended on a day of alleged incident between the subcontractor and the parent, coincidental. The parent went to request her medical records at Logisticare. Logisticare had referred to the wrong address and that address sent parent back as that parent state it was the wrong address. The parent went to inform Logisticare of what they were told by that address along with a party at that company state to have them on the phone while there, Logisticare called the police on this parent. There were two parties on the phone with the parent for the time was there as the parent was polite request with hand written notice to them. If you have further care or your similar situation, do look under the local news section under Maine in Craigslist, to further contact.

AprilCampbell81
Oct 13, 2016

I just want SOMEONE to HELP ME PLEASE

My name is April Campbell and I have been scheduled with a cab company that I NEEDED BLOCKED from coming to get me because the company MED QUALITY have had men to come pick me up who have their friends riding with them and they have had drivers come who were perverted towards me and they have STRAIGHT UP LIED ON ME, saying that I refused a ride from them but they never even showed up to my house... Anyway I live in the woods and it is scary when a unmarked vehicle comes pulling up... So I need this company BLOCKED.... I was riding with a very very responsible company called CHECKER YELLOW CAB and they were ALWAYS ON TIME AND NEVER LEFT ME SITTING AT THE FACILITY FOR HOURS. AND THE DRIVERS ARE SO SWEET AND THEY HAVE BRIGHT YELLOW CABS. SO I KNOW IT'S AN ACTUAL CAB COMPANY PULLING THROUGH THE WOODS TO MY HOUSE. ANYWAY, SOMEHOW I KEEP GETTING MED QUALITY EVEN THOUGH I ASKED SEVERAL SEVERAL TIMES OVER AND OVER TO BLOCK THAT COMPANY! PLEASE PLEASE PLEASE SOMEONE HELP ME IN THIS SITUATIONS!?!?!

Vegan699
Oct 27, 2016

Logisticare don't care

Logisticare left me at the doctors all day and never picked me up, I had to walk home 2 hours it was a living hell.

lib47
Feb 15, 2017

NEVER PICKED ME UP FROM HOSPITAL

Logisticare never picked me up at the hospital in Portland, Maine after my surgery despite me calling FIVE times to ask where they were. I was waiting in the lobby and EVERY time I called, I BEGGED the person on the phone to tell the driver I was in the lobby and not in the ER, and EVERY time they snapped at me " I DON'T HAVE TO TELL HIM THAT, HE ALREADY KNOWS" and refused to relay the message.

Well, FIVE HOURS LATER, the driver FINALLY finds me in the lobby and tells me he had no idea I wasn't in the ER because no one told him.

Horrible service, rude af representatives, just complete a-holes all around.

crbeaumont
May 19, 2017

Ride service at your discretion

I made an appointment with a new provider for mental health I have a dual diagnosis and where I made the appointment is the closest to me offering what I need. I was referred by Huskey D. But because it went over logisticares mileage limit by 11.6 miles they refused to transport me. No explanation or anything. Not to mention they are never on time or they just don't pick you up. Most of the people that drive for them are dirty unkempt and smell. I really think they need a overhaul. They'll transport a junkie 50 miles for their methadone but not someone going 36.6 miles for mental health appointments. What's wrong with this picture

Sickandtired
Jul 11, 2017

THEY DON'T WANT TO PAY FOR REIMBURSEMENT

For months I've been taking my son a hour and a half back and fourth to the doctor and everytime it's something wrong with my logs even when I call them and ask for it back the supervisor even is nasty because her workers make mistakes ok that's fine to make a mistake but not everytime, it is ridiculous because I'll be waiting until next month for money owed from may and june

Just mad
Jul 14, 2017

Just Horrible

Every single time they send out the ONE COMPANY I told them to NOT send. Again missed an important appointment because of their company, Elite transportation of NJ. Trust me there is NOTHING ELITE about them!. They are horrible! Even scheduled my ride 45 minutes ahead of the appointment and they STILL f*&*$d up!

Already submitted BBB complaints, next stop is the General Inspector of Health and Human Services for Medicaid/Medicare services. They need to understand the importance of providing quality service. Also looking into other corporations to lobby for the ride share account with Medicaid. Maybe when Logisticare loses the account they will actually LISTEN AND ACT on consumer complaints.

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