Graduation Photo's

We never received 1 of our 4 kid's pictures and simply requested them. Obviously this was FAR too much to ask for. Thread of e-mails - start at the bottom:

Colleen,

I wished I had never had to request anything, but I just wanted John's pics that we never received. That's all I was asking for - nothing special. I never wanted the pics of mom and baby. We received the pics of all of us EXCEPT John, even though he also had a POS. Someone in your group dropped the ball and I had to waste my time because someone didn't do their job. Cindy had to stop her life to follow up for us, as well.

I can see by the thread of e-mails that we are a thorn in your side ("What a pain!!"). We wish we never had to contact you and that your staff had never dropped the ball to begin with. The lack of professionalism in these e-mails is quite shocking. No response is necessary.

Perhaps you didn't know what you were getting yourself into, when you were hired with LifeTouch. This is verbatum from the corporate website:

We care about people – employees, customers, and other partners as individuals, treating them respectfully and dutifully. We strive for integrity in all aspects of our business, including associations with other people, products and services that fulfill our customers’ expectations, promotion and financial reporting.

Jennifer XXXXXX


On Dec 9, 2011, at 10:31 AM, Colleen D Grace wrote:

Here you go, again……

Thank you!

Colleen
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From: Maria Moran
Sent: Friday, December 09, 2011 5:57 AM
To: Colleen D Grace
Subject: RE: SCCHE

This is John he looks like he should not be in school yet. Then there is Nicholas who is in kindergarten. Is that the one you need?

Let me know.
Maria

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From: Colleen D Grace
Sent: Thursday, December 08, 2011 6:04 PM
To: Maria Moran
Subject: FW: SCCHE

For goodness sake!! Now they want #1207. Do you show this John Pardta receiving a POS? He is kinder and should have one. Low res please. Hope it is the last request….={

Thank you!

Colleen
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From: Colleen D Grace
Sent: Wednesday, November 30, 2011 11:13 AM
To: Maria Moran
Subject: RE: SCCHE

Now they want to see the picture of Mom and baby only. Could be reorder 1205. (What a pain!!)

Thank you!

Colleen
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From: Maria Moran
Sent: Friday, November 18, 2011 6:44 AM
To: Colleen D Grace
Subject: RE:SCCHE

Here you go!! Reorder # 1208

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From: Colleen D Grace
Sent: Thursday, November 17, 2011 7:03 PM
To: Maria Moran
Cc: Colleen D Grace
Subject: SCCHE

Maria,
Can I get an image for reorder#1205, 1208 (whichever one is the family group). They want to view prior to purchasing. Low res quality.

Thanks,

Colleen Grace
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RO Territory, Operations Manager
(949) 660-0227 ext. 235
Fax: (949) 660-0943