terrible customer service

I have been trying to place an order over one week and their shopping cart returns errors security code invalid. I used 4 different cards and the same error. I even had my daughter try to place an order with her credit card and the same errors popped up. I called twice and both times I got rude employees who said there is nothing they can do so just go to a store and buy it. I don't want to go to the store, I am ordering online. They would not take the order over the phone because they said they will get the same errors but they did not even try. I have never seen such horrible customer service. What is sad is the company thinks they are above it all and can be rude and not help a loyal customer because they will always sell their product.