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Justfly

United States

Consumer reviews about Justfly

kennethtk
Jun 30, 2016

Avoid Justfly at all cost

Justfly promises the most economical ticket. I booked the flights and soon got an email that my credit card was declined and the reservation would expire at midnight. To wit:
***THIS IS A TIME SENSITIVE MATTER. FAILURE TO UPDATE YOUR BILLING INFORMATION BEFORE 11:59PM TODAY (June 28, 2016) WILL RESULT IN THE CANCELLATION OF YOUR RESERVATION.***

So I went directly to the airline's website, booked the same flights at the same price (WITHOUT the service fee charged by Justfly, so it was actually about $15 cheaper!), and went to bed.

Today I get an email from Justfly that says the ticket has been confirmed! I call and they say they will cancel, but there will be a $75 fee. Unbelievable. Long wait on the phone in the first place, no supervisor available. It is "my fault" because when I got the email last night I didn't call them to confirm the declined reservation.

I don't think Justfly will be in business much longer; join me in helping them to a merciful and justified demise.

colleen
Sep 27, 2016

incompetent

I flew Justfly today. DON’T USE THEM! They are incompetent. I should have hung up when they didn’t know Maine was a state. They also do not have a customer service number.
I made a reservation for my husband and I to fly to Maine to pick up our son. I made another one way ticket to fly our son home. I made both reservations over the phone with the same agent. When I got the confirmation I checked the dates and airports and they were correct. I did not know he was on a flight leaving two hours after our flight until we got to the gate to fly out. I tried calling them and got no where. The flight was leaving. We had to pay Delta $50 to change the flight to the same as ours. I also paid extra to get aisle seats for my husband because he is tall. Turns out you can do that free thru the airline. I didn’t know that they did not give him aisle seats until we boarded. Just fly refused to refund the cost of either of these expenses despite their obvious mistakes.
I rented a car at the same time I booked the flights. I found out that the car rental place closed long before our flight came into the airport and that they weren’t even located at the airport. It took me two hours to cancel that reservation. They do not do it on the same phone number as Justfly. You can’t just call them back to cancel despite being told when I reserved that you could just call that number I was given incorrect phone numbers to call, transferred from one person to another, cut off, it was s frustrating. I finally called the car rental place directly and they straightened it out. Justfly’s reservation numbers did not correspond to any of the car rental numbers either.

Amor12
Nov 22, 2016

company should not operate in usa

Justfly is worst company i have done business and i regret to get a ticket with then in 7/6/2016 i got a ticket with them to cali colombia 4months later on 11/20they sent me an email saying my trip itinerary has been change to a longer trip a full night at airport at bogota which was not my plan when i did reservation when i call to customer service lady not want to provide her full name neither let me talk with a supervisor also not know how to pronunce a number in english number 40 pronunce incorrectly as fourteen they charge to customer $250 however when they did a change to my travel they refuse to return me any money this is a miservice and they should not be allow to do business in usa

Lwilder01
Nov 30, 2016

Justfly.com

SCAM!!! People please do not use this company, warning please avoid this site at all costs! I paid for a round trip ticket for me and my husband to fly to Miami from Tennessee. Upon purchase I check my itinerary and found that they had changed our return flight to new orleans!!!!! How this possible, I have no idea??? Called customer sevice the representative kept talking over me as well as manager and was very rude. They have a very condescensing way of address you. kept insisting that I this was not what I originally purchased and they offer no... resolution what so ever other than to purchase a new ticket entirely. I called within the 24 hours not to mention sent them a screen shot of the original ticket I purchased but they said that was the only option was to buy a whole new ticket. This was the 1st time we was ever going to use this site, will stick to priceline in the future. This is a SCAM!!!!! They are even reported on Better Business Bureau as I investigated after this occurrence will never use them again!

Justfly.com Justfly.com

barrandray
Apr 11, 2017

Thieves

I booked a flight for September 2016 and within 24 hours went to cancel because the date changed of the event They said that the airline said if I paid another $450 I could rebook on top of the $400 I already paid. California to Florida round trip. After three very horrible phone calls with someone with poor English, sounded from India, I am still out my $400.

Book directly with airlines these companies are CROOKS!

Thieves

Chap
May 27, 2017

Do not use JustFly

We booked on JustFly and thought we were saving money. We booked our tickets 8 months early and had our seats assigned sitting together. 3 weeks before our trip, we received an e-mail saying our flight has been changed. We spent hours with the JustFly agents, and many phone calls to confirm another flight home from Dublin for the 4 of us. We then had to spend another $220 more to have assigned seats together, even though we already had assigned seats together before. They basically canceled our flight and we were at their mercy to get home on the same day, and sit together. We only could afford to pay to sit together on the first flight home, we were separated the 2nd flight home. They said there was nothing they could do and they were sorry. They gave us a number to call the airline directly. We called the airline, they said JustFly had to make all the arrangements and they couldn't. JustFly said they wouldn't help us. Do not book with them!

joesty
Aug 25, 2017

do not use Justfly

I have never been so mislead by a company..said if I would book with them I would get to send one suit case free...not...When I called United for another reason they advised me I was not entitled to a free luggage check. and to call justfly back and ask them to explain...well, the explanation was I should have read the disclaimer or called the air line to check. l told the supervisor that I shouldn't have to presume the agent was lying. after keeping on the phone for an hour she said sorry we are not going to do anything about it, we don't get that fee the airlines does. NEVER USE them!! they do not tell the truth and expect the customer to guess what is true and what is not.

chicaremax
Nov 30, 2017

Cancelation

I purchased 2 tickets on Black Friday with Justfly on Monday I tried to talk to someone to cancel my trip because the government has the island under emergencyafter the volcano eruption but I can't talk to anybody. Help pls this I paid a lot for this. This os a natural desastre😖

Cancelation

brianbroug
Dec 4, 2017

Fraud

Worse company I ever dealt with. Bought the wrong flight and also paid extra for cancellation insurance. Guess what, still cost $150 for a $280 purchase in 15 minutes. I called and said I bought the insurance and Veena said, it was not the kind of insurance I thought it was. Still Was going to cost $150. This is FRAUD. I also filed a complaint to the BBB and will be following up with the credit card company. Too bad they do not know how to take care of their customers. PLEASE do not fall for their schemes.

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