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JustFly.com

United States, California

Consumer reviews about JustFly.com

Traveler 4
Apr 25, 2017

Customer Service is Criminal

This company has been a nightmare since the beginning. We booked international travel through them and after our first flight was delayed 5 hours we were forced to make the first leg of our travel by car instead. We have been trying to work through customer service to resolve the issue and to request a refund for the flight we were unable to wait for. After calling customer service repeatedly, we were told each time to call back in 24 to 48 hours. We have made 7 calls with absolutely no help or "Customer Service" from them. Even after talking to 2 supervisors we have not gotten any resolution on the issues with our travel through them.
I will never use this booking agent again. This company uses their customer service people as a "Stone Wall" to keep from having to help customers. DO NOT DO ANY BUSINESS WITH THIS COMPANY! You will spend your life "on hold" or told repeatedly to "call back in 24 hours" if you try to deal with them on the phone. They do not respond to email requests for assistance either!

blondefoxfire
Sep 6, 2017

JustFly.com

United States, California
JustFly.com

Total BS!!!!

Cannot believe what a joke this company is!! I booked 2 one way tickets From CA to Las Vegas, NV. When I received the confirmation email with my itinerary it had the flights flipped.... the arrival and departure cities were completely backwards from what I booked! I called them immediately to fix the problem. They said they could only cancel the reservation and then re-book it. However they wanted to charge a PER ticket cancellation fee! I am frustrated and agreed to the cancellation fee since they were not going to help me. They said I was going to get a full refund of the price of the tickets within 10 business days. I called them today to inquired about my refund since it has been a month now. They took their cancellation fee the day I cancelled but I haven't received my refund yet. The representative on the phone asked my if I have contacted my back to ask about this refund. Of course I had been looking in my account waiting on the refund for weeks now so I told them yes. Next he asks me to go ahead and SEND IN MY BANK STATEMENTS?!?!?!? Said they needed MY bank statement to make sure I hadn't received the refund already!?!?! DO NOT USE THIS COMPANY AND DO NOT PROVIDE THEM ANY PERSONAL DOCUMENTATION!

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