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JustCloud.com

United States

Consumer complaints and reviews about JustCloud.com

ant03
Jul 31, 2012

overcharge, no customer support service

This website is just a money waste! They overcharged me several times even before my account was activated! They don't have refund policy and customer support service, so consumer is left with his problems. I will never use their services again!
shallylane
Feb 13, 2013

overcharge

This company doesn't stand on their promises! hey offered me their services just for $14.95 per month but charged me $30 without any notice and reason. I tired to get my money back but they said that they don't do refunds. Be careful and better don't deal with them!
garyhemraj@hotmail.com
Feb 10, 2014

Refund Policy

This service is not very user's friendly and I have a few things to say about the way they conduct business.
1.) First of all, when you singn up for the service, they failed to say that you cannot cancel after 30 days no matter what problems you get with using their online backup service. No money back no matter what is the problem, period.
2.) do not sign up for longer than 30 days because you would really be disappointed with the backup service. It is very slow, you cannot access the site when you are overseas, no customer's service and your file is inaccessable when you need it the most.
3.) If you ever reimage the license PC, it will not be recognised at the site as a valid license PC anylonger. You will be prompted to buy a license all over again or if you keep looking around, you may be able to figure out that you can transfer the unused license to the same PC again. However, here is the real kicker, once you go through the process and then try to do a backup or access your file, you are once again notified that the PC is not recognized. Where does that leaves you? Calling customer service is painful to say the least and by the time you get one, it will be days that gone by. If you have time to waste, this is for you.
Bottom line...be ware at any one who says that there is no refund after 30 days. I had signed up for two years and could use the service for 6 months only. So my 1 1/2 remaining years is still unused and unrefundable. Stay away from this site. They are ripping you off.

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