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JCPenney Optical

United States

Consumer reviews about JCPenney Optical

whythelongfaces
Dec 25, 2011

Do not Buy Glasses at JCPenney Optical

Thank you for writing such an uninformative complaint.

Justice4balls
Dec 25, 2011

Do not Buy Glasses at JCPenney Optical

You're very welcome !

ACopt
Apr 6, 2012

Do not Buy Glasses at JCPenney Optical

Call and find out when the manager is available and request an appointment with them to make sure they will be there at that time. It sounds like an adjustment issue with the nose pads and arms which can be easily fixed.

mburgess777@gmail.com
Feb 10, 2015

Prescription was not Correct

I purchased glasses from JCPenny Optical. I provided the prescription from my Doctor. My glasses came back and they were not right. I had them check the prescription and the left eye was made using the right prescription and the eye measurments were wrong. Both lenses had to be reordered. Also, copy of the prescrition was not sent with the eye glass order to the lab, which is required.

It took me three trips into town to finnally get my finished glasses. Finnally after 5 weeks I had glasses.

I ask the manager to reduce the cost of the glasses as I had to make two extra trips. It cost me a lot of extra gasoline and my time for the travel.

I would stay away from Penny Optical as it is a contract service. Their work was poor quality and the deliver time was absurd.

MIKE BURGESS

Marybeth Valukievic
Mar 17, 2015

Billing problems

The price quoted to me was $240.00 and I asked if this was the total price and I was assured it was. I also asked if the price quoted to me included my insurance. After being told it did, I signed all the necessary papers. About a week to 10 days later, I received a bill which was $460.00. I called my insurance company and asked when they were going to pay this bill. They informed me that they had already paid their portion which was $260.00 making this total bill in excess of $460. I have contacted your firm and was told that I am to pay my portion of over $240.00 which is more than was quoted to me in the beginning.

As of this date, I am now waiting for JC Penney Optical to advise me what the final decision has been on the final bill.

Based on my experience with your optical department, I don't feel I could you recommend you to my friends and family.

Richard J. Sammon

Shirzy
Oct 22, 2015

Not happy

I bought a pair of eyeglasses at JC Penney Optical in Columbus, Ohio. I forgot to ask about return policy but assumed as with most places I would have at least 30 days. I had trouble with them from the very start as they were very crooked, and never were fit to my face. I went on a trip and had to find an optical store because I was having such trouble. They told me the glasses NEVER SHOULD HAVE LEFT THE STORE. The bridge was all bent and the temples were also way out of wack. I had to pay them to fix my glasses so I could wear them. I have been trying to get used to them but after almost a month, they are not comfortable on my face and I cannot see clearly out of the lenses although they are the best progressive lenses they offered. I WOULD LIKE MY MONEY BACK. I am a senior citizen and cannot afford to replace these glasses by going someplace else. And I do not want to simply exchange them. Without asking they charged me an insurance fee to replace the glasses in the first six months. Can that also be used to get my money back? Thank you for your help.

bettmur
Jul 1, 2016

not happy

had my eyeglasses for a year and 4 month brought them back almost 4 time for repair work then 3 week ago the lenses broke they said my warranty expire and i have to buy a new pair of glasses, i paid almost 200 dollars ,they optical department and the people who work there is all about money.no good customer service .there glasses are not good at all.i wish they could remedy the situation as being concern..they are all about moneyand not professonal

Tyjfo316
Sep 22, 2017

Unimaginable POOR QUALITY

My old glasses with older prescription are 8 years old and truly not a scratch on them - they however are not from JCP Optical. 1.5 years ago I took a chance and paid more than $400 for a pair of trifocals from JCP Optical because I needed a newer prescription. The whole experience was so sad right from the beginning. I am 50 + but took my mom for the re-visit just to have a witness to the needless foolishness. Disrespectful non-customer service. Confusing, pushy, & unreasonable. I am accountable for paying for the glasses and thinking it would be ok but it wasn't. I too ended up being boggled out of any kind of warranty even though I paid for one. One year later my glasses have the most scratched lenses I have ever seen with my own eyes and stilly 8 year old glasses have not one (not from JCP) I'm sad and embarrassed for the manufacturer and the lady at Brookfield, she knows, so does God!

rmhessey
Dec 6, 2017

Frustrated and unhappy

Untrained and inept staff. Did not measure me correctly. I had to make them measure both eyes (for instance) instead of just one eye. I already had my perscription from elsewhere (thank goodness). They ordered the wrong thing even after repeated attempts by me to correct what they were doing. Glasses came in bent 3 times and no one had a clue how to straighten them. They just kept saying that they looked fine and straight to them. I had to return when the manager was there and she decided I needed a new pair and that the current pair was crooked beyond help. For each of my 3 returns for supposedly different glasses, they never could straighten them. I finally took the last pair to another optical shop which immediately saw the problem and fixed it.

JC Penny Optical staff kept treating me like I was the problem. I felt the management was unfair to the employees because it did not train them or give them the tools they needed to do a good job - assuming they cared about doing a good job. I will certainly never ever return to JC Penny Optical.

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