Log inRegister
Add a Review

InterContinental Hotels Group and Priority Club

United States

Consumer reviews about InterContinental Hotels Group and Priority Club

Mike Kero
Oct 10, 2012

fake membership, absolutely useless

paid for the membership at this company and they offered me priority services which I never received! They always acted with me like with usual customer and never provided any priority! I just wasted my money for the membership, I can confirm now it is absolutely useless! Beware and be careful with them!

prophet1
Dec 25, 2012

credit card fraud

On 14th of December 2012, we walked in and checked into Crowne Plaza, Changi Airport hotel, Singapore for one night stay. Due to late hour check in (around 9:30-10 p.m.),the receptionist agreed to allow us to have late check out till 2 p.m. Before we check into our room, he asked me for my credit card and passport. the hotel staff only inform that we are staying and paying for the club room but he did not inform us that he is selling us the Executive club lounge facilities and charge us additional Singapore dollars 100+ on top of our club room.

We were told that we have two choices of places for breakfast next morning, one is at the main hall and the other one is at 3rd floor the executive lounge. Happily we thought that the club room stay came together with the Luxury lounge not knowing we have to pay for it.

Next afternoon, I requested two more hours extension due to some personal reason (i.e 4p.m.) After my husband came back from the city and meet me at the lounge, we went up again to Executive lounge for a short rest. And on checking out, the hotel staff Ahmad requested me to show him my credit card, and I asked him why last night they charge my card and today, I still need to show my card. He explained that last night they just did a record on my credit card and they only charge us officially when we are checking out.

Two days later, I called up my bank Citibank to verify the total spending on Singapore trip with all the different hotels stay, then I come across Crowne Plaza, Changi Airport, Singapore and found out they have charged us twice with one night stay.

I am reporting and sharing this because I believe there are many victims outside who are travelers or merely transiting at the airport might have been cheated and fraud charged, hoping and praying that the right authority will take action on behalf of us.

This is true,
Cassandra LAI

p/s: We also being treated rudely by the duty manager of the particular hotel ~ Mr. Daniel and up to now we haven`t received any reply from the hotel about the credit card matter. I hope the relevant authorities in the intercontinental group will look seriously into this matter. Thank you and God bless.

Add a Review about InterContinental Hotels Group and Priority Club

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    TVLAND NETWORK - younger
    Younger trailer...younger af, etc...af is acceptable on tv...
    luxury replicas - Rubbish and a fraud
    An absolute fraud. They sent me one watch, after three...
    qlinkwirelss - government phones
    It not a good phone the battery dies.quite the...
    wedding dress - Perfect! Looks exactly like the picture.
    Service from this seller was amazing. So nice and responds...
    Reagan.com - Resolution by Reagan Support Team
    58658 I had an issue with the font size changing on my...
    Quickbooks support - Quickbooks support 1-877-268-9299
    Dial 1-877-268-9299 for instant help related to all your...
    Smart Tuition - unethical billing practices
    I apologize for any frustration you are having. Please...
    Country Club Dubai - Cheaters
    Dear friends.. Myself Jenit from Abudhabi, UAE. Today...
    transfer - transfer policy
    Want to ask..has a anyone called mary clark at the halifax...
    doubleu casino - Full Investigation
    Full Investigation for Double u Casion
    Saudi telecom (STC) - Broadband disconnected after non payment. Then paid, when...
    Dear sir, My broadband disconnected yeaterday, for non...
    TVLAND NETWORK - New Shows
    I am seeing a LOT of complaints about the lack of class...
    QLINK WIRELESS - flip phone ok.. but now replaced w/ smartphone & not...
    not sure if just not charged or what.. loved my flip phone...
    TVLAND NETWORK - TVLand
    The new commercial for Younger repeatedly uses the...
    Younger AF - Younger AF
    The new commercial for the show Younger, repeated uses the...
    NuWave Induction Cooktop - NuWave Induction Cooktop
    I purchased three NuWave units .. a Flex through Amazon...
    JustFly.com - Do NOT use JustFLy
    This company is a scam and has the worst customer service...
    Bounty Paper Towels - Mae Jewell
    Yes, got the big pack at Walmart and those are the select...
    MASTEC - Employee Compliment
    Just a short note to compliment your technician Mr. Victor...
    Walmart family mobile plan - Charged for 2lines when 1was canceled
    I recentently called them last month to turn off one if...

    Share this site with others

         
          

    Recently Updated Reviews

    TVLAND NETWORK - younger
    Younger trailer...younger af, etc...af is acceptable on tv...
    luxury replicas - Rubbish and a fraud
    An absolute fraud. They sent me one watch, after three...
    qlinkwirelss - government phones
    It not a good phone the battery dies.quite the...
    wedding dress - Perfect! Looks exactly like the picture.
    Service from this seller was amazing. So nice and responds...
    Reagan.com - Resolution by Reagan Support Team
    58658 I had an issue with the font size changing on my...
    Quickbooks support - Quickbooks support 1-877-268-9299
    Dial 1-877-268-9299 for instant help related to all your...
    Smart Tuition - unethical billing practices
    I apologize for any frustration you are having. Please...
    Country Club Dubai - Cheaters
    Dear friends.. Myself Jenit from Abudhabi, UAE. Today...
    transfer - transfer policy
    Want to ask..has a anyone called mary clark at the halifax...
    doubleu casino - Full Investigation
    Full Investigation for Double u Casion
    Saudi telecom (STC) - Broadband disconnected after non payment. Then paid, when...
    Dear sir, My broadband disconnected yeaterday, for non...
    TVLAND NETWORK - New Shows
    I am seeing a LOT of complaints about the lack of class...
    QLINK WIRELESS - flip phone ok.. but now replaced w/ smartphone & not...
    not sure if just not charged or what.. loved my flip phone...
    TVLAND NETWORK - TVLand
    The new commercial for Younger repeatedly uses the...
    Younger AF - Younger AF
    The new commercial for the show Younger, repeated uses the...
    NuWave Induction Cooktop - NuWave Induction Cooktop
    I purchased three NuWave units .. a Flex through Amazon...
    JustFly.com - Do NOT use JustFLy
    This company is a scam and has the worst customer service...
    Bounty Paper Towels - Mae Jewell
    Yes, got the big pack at Walmart and those are the select...
    MASTEC - Employee Compliment
    Just a short note to compliment your technician Mr. Victor...
    Walmart family mobile plan - Charged for 2lines when 1was canceled
    I recentently called them last month to turn off one if...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username