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InterContinental Hotels Group and Priority Club

United States

Consumer complaints and reviews about InterContinental Hotels Group and Priority Club

Mike Kero
Oct 10, 2012

fake membership, absolutely useless

paid for the membership at this company and they offered me priority services which I never received! They always acted with me like with usual customer and never provided any priority! I just wasted my money for the membership, I can confirm now it is absolutely useless! Beware and be careful with them!
prophet1
Dec 25, 2012

credit card fraud

On 14th of December 2012, we walked in and checked into Crowne Plaza, Changi Airport hotel, Singapore for one night stay. Due to late hour check in (around 9:30-10 p.m.),the receptionist agreed to allow us to have late check out till 2 p.m. Before we check into our room, he asked me for my credit card and passport. the hotel staff only inform that we are staying and paying for the club room but he did not inform us that he is selling us the Executive club lounge facilities and charge us additional Singapore dollars 100+ on top of our club room.

We were told that we have two choices of places for breakfast next morning, one is at the main hall and the other one is at 3rd floor the executive lounge. Happily we thought that the club room stay came together with the Luxury lounge not knowing we have to pay for it.

Next afternoon, I requested two more hours extension due to some personal reason (i.e 4p.m.) After my husband came back from the city and meet me at the lounge, we went up again to Executive lounge for a short rest. And on checking out, the hotel staff Ahmad requested me to show him my credit card, and I asked him why last night they charge my card and today, I still need to show my card. He explained that last night they just did a record on my credit card and they only charge us officially when we are checking out.

Two days later, I called up my bank Citibank to verify the total spending on Singapore trip with all the different hotels stay, then I come across Crowne Plaza, Changi Airport, Singapore and found out they have charged us twice with one night stay.

I am reporting and sharing this because I believe there are many victims outside who are travelers or merely transiting at the airport might have been cheated and fraud charged, hoping and praying that the right authority will take action on behalf of us.

This is true,
Cassandra LAI

p/s: We also being treated rudely by the duty manager of the particular hotel ~ Mr. Daniel and up to now we haven`t received any reply from the hotel about the credit card matter. I hope the relevant authorities in the intercontinental group will look seriously into this matter. Thank you and God bless.

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