Log inRegister
Add a Review

InterContinental Hotels Group and Priority Club

United States

Consumer reviews about InterContinental Hotels Group and Priority Club

Mike Kero
Oct 10, 2012

fake membership, absolutely useless

paid for the membership at this company and they offered me priority services which I never received! They always acted with me like with usual customer and never provided any priority! I just wasted my money for the membership, I can confirm now it is absolutely useless! Beware and be careful with them!

prophet1
Dec 25, 2012

credit card fraud

On 14th of December 2012, we walked in and checked into Crowne Plaza, Changi Airport hotel, Singapore for one night stay. Due to late hour check in (around 9:30-10 p.m.),the receptionist agreed to allow us to have late check out till 2 p.m. Before we check into our room, he asked me for my credit card and passport. the hotel staff only inform that we are staying and paying for the club room but he did not inform us that he is selling us the Executive club lounge facilities and charge us additional Singapore dollars 100+ on top of our club room.

We were told that we have two choices of places for breakfast next morning, one is at the main hall and the other one is at 3rd floor the executive lounge. Happily we thought that the club room stay came together with the Luxury lounge not knowing we have to pay for it.

Next afternoon, I requested two more hours extension due to some personal reason (i.e 4p.m.) After my husband came back from the city and meet me at the lounge, we went up again to Executive lounge for a short rest. And on checking out, the hotel staff Ahmad requested me to show him my credit card, and I asked him why last night they charge my card and today, I still need to show my card. He explained that last night they just did a record on my credit card and they only charge us officially when we are checking out.

Two days later, I called up my bank Citibank to verify the total spending on Singapore trip with all the different hotels stay, then I come across Crowne Plaza, Changi Airport, Singapore and found out they have charged us twice with one night stay.

I am reporting and sharing this because I believe there are many victims outside who are travelers or merely transiting at the airport might have been cheated and fraud charged, hoping and praying that the right authority will take action on behalf of us.

This is true,
Cassandra LAI

p/s: We also being treated rudely by the duty manager of the particular hotel ~ Mr. Daniel and up to now we haven`t received any reply from the hotel about the credit card matter. I hope the relevant authorities in the intercontinental group will look seriously into this matter. Thank you and God bless.

Add a Review about InterContinental Hotels Group and Priority Club

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    ready flowers - Great experience
    It was a very easy process to order and they arrived in...
    ready flowers - Perfect flowers
    I was amazed at the speed of my delivery thank you the...
    ready flowers - Good quality
    I have used this website more times than I can remember...
    ready flowers - Awesome
    I did two orders on line for delivery of flowers. The...
    Dialed-In Local - Dialed-In Local
    Dialed-In Local provides best in class Dallas search...
    ready flowers - Perfect
    It was very easy to place the order online. My friend...
    iCS Visas simply Inc. - Visa Needed? Don't miss this!
    Guess what, I had been struggling to get a visa for...
    Alan Jay Alan J - bad place
    I am so upset this the Nissan dealership at Alan...
    ICC Cricket - icc Ramadan prize 2016
    Dear sir, I got a massage from 01708199640. the massage...
    ICC Cricket - Icc Ramaden Prize 2016
    Dear sir, I got a massage from 01708199640. the massage...
    TVLAND NETWORK - Jim Gafigan
    The Jim Gafigan show 110% blows. To the point that we...
    Bingo Lane - MARY BISE
    I HATE THIS GAME. BINGO IS SUPPOSED TO BE FUN. THIS GAME...
    Hallmark channel - Lack of Diversity
    It has occurred to me since I have been watching your...
    The American Legion - My American Legion Represenative Did a Poor Job At My BVA...
    I am an honorably discharged Army Veteran. I believe the...
    ICC Cricket - Icc Ramaden Prize
    if i won any money or not sir i got a message today from...
    ace2three - Friendly advice
    As a friendly advice, very seriously request any one to...
    ace2three - FRAUD SITE AND FRIENDLY ADVICE
    As a friendly advice, very seriously request any one to...
    Country Club Dubai - COUNTRY CLUB CHEATER AND SCAM
    Dear All, I just have bad experience with them thy all...
    Prestigia.com - FRAUD
    Impossible to reach by phone. I have been on hold for 1...
    ICC Cricket - Golam kibria
    Your Mobile# has been selected to receive the 2016 ICC...

    Share this site with others

         
          

    Recently Updated Reviews

    ready flowers - Great experience
    It was a very easy process to order and they arrived in...
    ready flowers - Perfect flowers
    I was amazed at the speed of my delivery thank you the...
    ready flowers - Good quality
    I have used this website more times than I can remember...
    ready flowers - Awesome
    I did two orders on line for delivery of flowers. The...
    Dialed-In Local - Dialed-In Local
    Dialed-In Local provides best in class Dallas search...
    ready flowers - Perfect
    It was very easy to place the order online. My friend...
    iCS Visas simply Inc. - Visa Needed? Don't miss this!
    Guess what, I had been struggling to get a visa for...
    Alan Jay Alan J - bad place
    I am so upset this the Nissan dealership at Alan...
    ICC Cricket - icc Ramadan prize 2016
    Dear sir, I got a massage from 01708199640. the massage...
    ICC Cricket - Icc Ramaden Prize 2016
    Dear sir, I got a massage from 01708199640. the massage...
    TVLAND NETWORK - Jim Gafigan
    The Jim Gafigan show 110% blows. To the point that we...
    Bingo Lane - MARY BISE
    I HATE THIS GAME. BINGO IS SUPPOSED TO BE FUN. THIS GAME...
    Hallmark channel - Lack of Diversity
    It has occurred to me since I have been watching your...
    The American Legion - My American Legion Represenative Did a Poor Job At My BVA...
    I am an honorably discharged Army Veteran. I believe the...
    ICC Cricket - Icc Ramaden Prize
    if i won any money or not sir i got a message today from...
    ace2three - Friendly advice
    As a friendly advice, very seriously request any one to...
    ace2three - FRAUD SITE AND FRIENDLY ADVICE
    As a friendly advice, very seriously request any one to...
    Country Club Dubai - COUNTRY CLUB CHEATER AND SCAM
    Dear All, I just have bad experience with them thy all...
    Prestigia.com - FRAUD
    Impossible to reach by phone. I have been on hold for 1...
    ICC Cricket - Golam kibria
    Your Mobile# has been selected to receive the 2016 ICC...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username