Log inRegister
Add a Review

InfoSec Institute

United States

Consumer reviews about InfoSec Institute

Emma R
May 16, 2013

no service

Did not provide any service! Took the money and won’t reply!

jtarver
Sep 3, 2015

InfoSec bootcamp nightmare

In July I purchased an accelerated 13 day computer bootcamp style training class to obtain a my MCSE certification from Microsoft. The class covers five different courses with an exam at the end of each course.

The course material and testing aids were completely inadequate. The course material was out of date and did not cover key topics needed to successfully pass the exams. The study aids which are a key component to being successful in the course was nothing more than a pirated copy of software they refer to as VCE’s. These VCE’s were not only filled with errors and discrepancies, they did not contain the current question set that would be relevant to the current exams offered by Microsoft. These deficiencies in the course material and the VCE’s became evident after the third day when the entire class failed the first exam. This was in stark contrast to the 93% + pass rate advertised when I registered for the course. This is just couple of examples of where I feel that InfoSec falsely advertised the offerings and services that would be provided as part of the course.

After the failure of the first exam and 50% dropout rate of the class, InfoSec had a senior level representative, Scott Feldman call into the class to address these deficiencies. During this call Mr. Feldman acknowledged that Microsoft had changed the exams a matter of days before the class began and they were caught off guard by these changes. Mr. Feldman assured the class that InfoSec would do what was necessary to meet the training needs of each of the students that remained in the class. Mr. Feldman stated in the call this would include but not be limited to receiving updated material, special teaching sessions, new test vouchers and even offered one on one tutoring. (I recorded the phone call where they acknowledged the issues along with what they would do to rectify the problems. I would like to send you the recording but your portal doesn’t support uploading audio files)
Since returning from the class I have repeatedly attempted to contact InfoSec via phone as well as through email. I have only received a few vague email responses about how they are still working on the problem and “if I were the neighborhood next time they offered the class I could sit in”. InfoSec has not offered to make good on what was promised on the call in the form of special training or updated VCE’s etc. In fact they have not responded to my emails nor have they initiated any new communication.

In addition to the training issues, they have not provided me with the unused test vouchers or any of the makeup test vouchers. The test vouchers are supposed to be included in the price of the class. But since I have been unable to contact InfoSec I have had to purchase my own test vouchers at a cost of $150 each for a total of $600. Furthermore I have had to purchase new material and study aids from other sources which have cost me an addition $390.
I feel that InfoSec has failed to deliver what was sold to me when I registered for the course and took no steps to remediate the situation. This failure has left me with no confidence that they can or will be able to provide me with an adequate solution. So at this time I seeking a refund of $6,400 for the class and reimbursement for my Hotel/Travel expense totaling another $2,300.

Here is my contact info if you have any questions
James Tarver
Tarver_j@comcast.net

Add a Review about InfoSec Institute

    Review Title
    Country
    City (optional)
    Address (optional)
    Phone (optional)
    Website (optional)http://
    Review text
    Attach photos (optional)
    Confirmation code

    Submit

    Recently Updated Reviews

    forever flawless - The products damaging the skin
    This company must be closed ...their diamond line damage...
    tv land - Political tv commentary
    I would watch tv land in the evening and weekend mornings...
    CLASSIC HOLIDAYS - Classic Scam
    Hi I have been reviewing the messages about Classic...
    GLD MY SCORE - Fraudulent charges to credit card from GLD My Score
    We were also a target of this fraud. Had no idea what this...
    Acurian, Inc - Unsolicited Calls
    This number has been calling my landline but most likely...
    Canada Post - Blatant Disregard
    I paid for mail forwarding from the 30th of January 2017...
    tv land - Gunsmoke
    I want to thank TV Land for putting Gunsmoke back on the...
    Honda - About sales experience
    I have purchased Honda Amaze dated on 1st Feb.2017 but...
    Honda Amaze - Sales experience
    I have purchase Honda Amaze dated on 1st Feb.2017 and they...
    TVLAND NETWORK - Throwing Shade, Teachers, Potlandia... Trash TV
    What has happened to TV Land? These shows like Teachers,...
    HIKO Energy - HIKO ENERGY IS A SCAM
    HIKO ENERGY is an ESCO, which means they are not...
    sutera auto johor - warranty claim
    TO WHOM IT MAY CONCERN I AM SURENDRAN CAR OWNER HONDA...
    ICRPC - iuuyygyg hggyg
    I approached ICRPC (International Consumer Right...
    KFC Malaysia - complain about the staff KFC peringgit Tesco Melaka
    hi ,my name is Yvonne , i just buy the KFC in Peringgit...
    Web Zesty PVT. LTD - Fake review - webzesty khusmeet and his team
    Previously I worked with Web Zesty Pvt. Ltd. and I knows...
    Prestigia.com - Failed to contact Hotel to make booking
    Booked online with Prestigia, paid the deposit and even...
    www.predatorswatch.com - PREDATORS WATCH Extortion scam
    This website is a fake website. I also have been a victim...
    Cardingmafia, blackstuff Scam, WU transfer scam - WUHACKER SCAM
    Recently got scam by WU TRANSFER. CONVERSATION BY...
    Dodge Van - Won,t check oil on dodge vans
    Went in for an oil change at Mr Lube,he changed the oil...

    Share this site with others

         
          

    Recently Updated Reviews

    forever flawless - The products damaging the skin
    This company must be closed ...their diamond line damage...
    tv land - Political tv commentary
    I would watch tv land in the evening and weekend mornings...
    CLASSIC HOLIDAYS - Classic Scam
    Hi I have been reviewing the messages about Classic...
    GLD MY SCORE - Fraudulent charges to credit card from GLD My Score
    We were also a target of this fraud. Had no idea what this...
    Acurian, Inc - Unsolicited Calls
    This number has been calling my landline but most likely...
    Canada Post - Blatant Disregard
    I paid for mail forwarding from the 30th of January 2017...
    tv land - Gunsmoke
    I want to thank TV Land for putting Gunsmoke back on the...
    Honda - About sales experience
    I have purchased Honda Amaze dated on 1st Feb.2017 but...
    Honda Amaze - Sales experience
    I have purchase Honda Amaze dated on 1st Feb.2017 and they...
    TVLAND NETWORK - Throwing Shade, Teachers, Potlandia... Trash TV
    What has happened to TV Land? These shows like Teachers,...
    HIKO Energy - HIKO ENERGY IS A SCAM
    HIKO ENERGY is an ESCO, which means they are not...
    sutera auto johor - warranty claim
    TO WHOM IT MAY CONCERN I AM SURENDRAN CAR OWNER HONDA...
    ICRPC - iuuyygyg hggyg
    I approached ICRPC (International Consumer Right...
    KFC Malaysia - complain about the staff KFC peringgit Tesco Melaka
    hi ,my name is Yvonne , i just buy the KFC in Peringgit...
    Web Zesty PVT. LTD - Fake review - webzesty khusmeet and his team
    Previously I worked with Web Zesty Pvt. Ltd. and I knows...
    Prestigia.com - Failed to contact Hotel to make booking
    Booked online with Prestigia, paid the deposit and even...
    www.predatorswatch.com - PREDATORS WATCH Extortion scam
    This website is a fake website. I also have been a victim...
    Cardingmafia, blackstuff Scam, WU transfer scam - WUHACKER SCAM
    Recently got scam by WU TRANSFER. CONVERSATION BY...
    Dodge Van - Won,t check oil on dodge vans
    Went in for an oil change at Mr Lube,he changed the oil...
         
     

    User Registration

    Already a Complaint Board member? Log in now.
    Username:
    E-mail address:
    Password:
    Code:

    User Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Complaint Board? Register now.
    E-mail address:
    Password:
    Forgot your password?
    E-mail address:
    Back
    Loading, please wait...
    Your password has been sent to the specified email address. Log in
    or connect with Facebook

    User Facebook Login

    Enter Username