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Hughesnet Gen4

United States

Consumer reviews about Hughesnet Gen4

icebaby
Jan 4, 2013

dishonest company

This company does false advertising about the items they sell and does fake offers on heir services which they NEVER complete! I had my worst experience with them, this company simply doesn't honor their customers!

august
Aug 18, 2015

Don't do it

This has been the worse experience I have ever had, Hughes net gen4 is garbage , it makes dial up look fast, even when it works ,you never know when it will quit,
but you do know it will. This service is no good .

rodgers5
Sep 21, 2017

Worst Company Ever

This is the worst company ever. I ordered service just recently, and paid $59.00 + tax. Two days later a technician came out to install the internet in my house, he brought a someone he was training to learn the process. That was all good. The bad thing was, he went through the easy route to install my internet. Once he was finish, I asked why my internet was moving slow he told me it would take 24 hours to work properly. That was unacceptable. About 30 minutes later, I called back to Hughesnet and spoke to a reprsentative, she had to reboot my system and it was working better. The next morning my internet was out again, I called to cancel my service and I was informed by a representative that I would have to pay $400. I told that representative he was crazy and that I have 30 days to cancel. I asked to speak to a manager, he put me on hold and the manager never came to the phone. Then he came back to the phone and said we decided to give you a refund. He also said, he would send me the package to return the equipment, but never received it. I received lie after lie from their representatives.

Buttom line, I have called this company everyday about my refund, to have the equipment picked up and to send a repair person out to fix their mess up, and did not get a good outcome. I decided to contact my back to get my money back. I am filing a complaint with the Better Business Bureau. My suggest is to NEVER USE THIS COMPANY they suck....

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