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HSBC Creditkeeper

United States, Virginia

Consumer reviews about HSBC Creditkeeper

Jan 17, 2012

unauthorized charge

To follow up, this charge appeared again two more times (and I disputed and had it removed with my credit card) and I called them myself. The HSBC representative apologized, transfered me to someone who could help. They apologized, said that my name on my card did not match the credit card number they had in the file, and said someone must have keyed it in wrong in the computer. Promised me it would not happen again. Gave me a confirmation number. Then yesterday, the charge showed up AGAIN on my credit card account for the fourth time. I am livid. I will call them again, and also this time have my credit card cancelled and replaced with a new number to assure it doesn't happen again. Seriously, I have spent at least an hour now disputing these four false charges for $9.99, costing me time and cell phone minutes and I'm very, very unhappy they promised to fix it and yet did not. This business is far from professional. I think it's a giant scam.

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