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HotWire

United States

Consumer complaints and reviews about HotWire

schrec
Feb 22, 2012

Sell low-star hotel for high-star price!

They did the exact same thing to me! Not good business. I've stopped using them for all travel and told everyone I know to do the same. False advertising and getting away with it, what a shame.
eloso
Feb 27, 2012

Sell low-star hotel for high-star price!

The last (final), time is used Hotwire was the last straw. I stayed in a low-rated hotel that had a 'fridge in the room. Service was good, and the area was safe. In order to stay in the region for a few more days, I booked a higher rated hotel that offered a rather dangerous location, awful customer service, and a tiny room with no 'fridge.

I received an email from Hotwire to write a review on the last hotel, but the email would not open properly, on 2 different PCs; they said that they would post my review if I write them directly, yeah, right. There is more than one way to book a hotel online...
bowman
Apr 4, 2012

misleading ad

They offered me a 3 star hotel for $78 in Danbury CT. They claimed that other websites would charge $169 for the same room. After booking this hotel, they gave me it's name and I checked it on other websites just to find out it's a two-two and a half star hotel and every single of those website asked for $89 for it. I called them but they refused to give the money back! Stay away from them!
eugene
Jul 12, 2012

Buyer beware!

This company charged me before I signed any contract with them. I called them and they said that it was a mistake and promised me to return money, but it never happened. This is a scam, avoid them!
oldlife
Aug 30, 2012

be careful, fraudulent charges, poor service

Be careful booking a this company hotel. They charged me $500 for a room in a 5 star hotel and then, when I was there, overcharged me $200 more for nothing, without any reason! The staff was rue and didn't help me with my room problems and I think all their services don't cost $500 + $200.
itsdownnow
Aug 31, 2012

have to pay huge taxes

DO NOT sign up with this company! They offer good deals, or so they say, but in a result you’ll be paying huge taxes for the long distance calls! They do not provide you any information about it, and then just send you the bill!
Jaretta Martini
Sep 17, 2012

fraudulence, fake advertisements

This company is a scam! They keep sending me fake advertisements and messages even when I asked them several times to stop it. All their advertisements are useless because they are fake and gives fake information. Beware and don't subscribe to their services!
zara121
Oct 20, 2012

fraudulent company, no refund and no cancellation policy

Worst travel company ever! They never refund money and it is impossible to cancel the booking even with a long notice. They are not customers friendly company! I booked my travel but I had to cancel it because of several problems at work and I gave them two weeks notice, but they refused me in money back. Beware and be careful with them!
Daniel Monte
Nov 1, 2012

Wrong add!

Liars! I have believed their add, and paid or a trip with a three star hotel. After I received the information about my trip, I understood that I’ve been scammed! The hotel was only three stars, and the date was not the one I’ve chosen!
Clancey11
Nov 14, 2012

fraudulent company

Beware of this company their services are unreliable! They have many hidden fees, they never notice about them and all their services looks good and cheap but then when you receive a receipt you are overcharged and there is no chance to do anything about it. Beware and stay away from this company!
Saly
Nov 16, 2012

hidden fees

I have fallen for an advertisement on this website to rent a car. I later found out that the cost that has been advertised was not final, and there were additional LARGE fees. Will never use this website again.
aisha
Feb 20, 2013

took my money and never provided booking

Do not book a hotel with the hotwire! This company is a pure fraud and just steal your money but will never provide booking. I used their services just once but it was a huge mistake - I spend my money for nothing.
Sunny00
Mar 5, 2013

just another scam

This company is not what it claims to be! I booked their hotel and I was highly disappointed with their services and the most horrible thing was that they overcharged me almost twice more and it were hidden fees about which they never noticed and I was unable to get my money back. Beware and better stay away from them!
Messugah
Apr 15, 2013

stay away from hotwire

Hotwire is a fraudulent booking company, do not use their services for your travel. This company actually lies to their customers, takes money for booking but actually booking is never provided. Beware and better stay away from them!
Compa
Apr 18, 2013

weaker

I would say that Hirewire has become weak as a business, and I no longer want to use their services. Their system is different now, and they do not care about the comfort of their customers like they used to.
Hennax
Apr 19, 2013

avoid at all costs!

Do not book tickets or travels with this company! it is a complete scam and you might regret when you will waste your money and you will because this company gives you fake promises, charges you but never complete promised services.
This company must be avoided at all costs!

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